Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Financial Analyst – Growth Finance Role Overview We are seeking a Senior Financial Analyst to join the Growth Finance team, supporting topline growth metric analytics, validation, and forecasting. This role is responsible for ensuring the integrity of metric data, partnering cross-functionally with Revenue Operations and other Finance teams, and delivering insights that inform financial planning and performance. The ideal candidate combines strong analytical skills with an understanding of recurring revenue models and the ability to translate complex data into clear financial commentary. This role will report to the Director of Growth Finance. Key Responsibilities - Support month-end close processes by partnering with Bookings Validation Team to review and validate opportunities in accordance with Genesys policies - Interpret policies and propose judgment on complex deal structures to ensure accurate financial reporting - Respond to ad hoc data requests from internal stakeholders, including Revenue Operations, Sales Operations, and Finance - Analyze performance across key dimensions (e.g., region, sales motion, channel, product mix), leveraging datasets to deliver consistent and scalable insights - Partner cross-functionally to support forecasting accuracy, including pipeline scenario analysis - Contribute to budgeting and long-range planning by providing growth insights - Prepare recurring reporting packages and executive-ready commentary on performance, identifying key trends, variances, and drivers - Translate deal activity into clear, concise narratives for Finance and Sales leadership Key Qualifications: - BS/BA or equivalent in Finance, Economics, Accounting, Data Science, or related field preferred - 3+ years of experience in finance, consulting, or accounting environment - Familiarity with revenue and key SaaS metrics - Naturally empathetic, trustworthy, collaborative, and curious, with a drive for continuous improvement - Thrives in fast-paced, complex environments; able to manage multiple priorities independently with strong attention to detail and a results-driven mindset. - Analytical and resourceful communicator who can translate complex financial data into clear, actionable business insights. - Comfortable working with large and occasionally unstructured or incomplete datasets - Demonstrated experience developing financial models and analyzing datasets in Excel - Proficiency with SQL, Tableau, Snowflake, or similar data query and visualization tools preferred - Experience using AI-powered tools for analysis, reporting, or productivity preferred Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $81,800.00 - $143,800.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

• Manage the execution of various projects to support the on-going THD Benefits Strategy and Delivery. • Identify, drive and participate in benefits strategy development and determining ROI for potential plan changes. • Manage various projects end-to-end from development & documentation to implementation. • Conduct competitive analyses as needed. • Produce presentations for leadership team. • Acts as a steward for the strategic vision, accountable for the integration of program/project work. • Develop in-depth knowledge of THD business and develop a close working relationship with strategic business partners. • Leverage trend data and knowledge of past experiences to identify opportunities to improve existing practices and generate practical solutions. • Engage colleagues by asking thought-provoking questions; maintaining an open-minded attitude to generate possible solutions. • Manage vendor performance on a continuous basis. • Provide guidance to Benefits Administrator on escalated participant issues, eligibility, reporting, and bill payment.

• Develop and provide accurate forecasts for assigned contact centers within the organization. • Generate daily-level forecasts for operational metrics such as Volume, Average Handle Time (AHT). • Create staffing requirements weekly, daily, and interval level. • Collect, maintain, and analyze data to support and enhance forecasting models. • Collaborate with multiple internal teams to assist in planning and executing targeted hiring strategies across various sites. • Monitor key performance indicators (KPIs) and provide timely insights to enhance operational efficiency.

Senior CRA ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Senior CRA at ICON Plc, you will oversee and manage clinical trial activities to ensure they are conducted according to protocol, regulatory requirements, and industry standards. What You Will Do: You will lead on clinical trial monitoring tasks requiring technical depth, with a focus on quality and continuous improvement. Key responsibilities include: - Monitoring clinical trial sites to ensure adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) standards. - Conducting site visits to assess site performance, resolve issues, and provide support to ensure successful trial execution. - Collaborating with cross-functional teams to ensure timely and accurate data collection and reporting. - Providing training and guidance to site staff and other CRAs to maintain high standards of clinical trial conduct. - Building and maintaining effective relationships with site personnel and stakeholders to facilitate smooth trial operations. Your Profile: You will have a strong foundation in clinical trial monitoring, with the experience to work independently and guide others. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Extensive experience as a Clinical Research Associate, with a strong understanding of clinical trial processes and regulatory requirements. - Proven ability to manage multiple sites and projects simultaneously, with strong organizational and problem-solving skills. - Expertise in monitoring practices, data integrity, and site management, with proficiency in relevant clinical trial software and tools. - Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive compliance within a complex environment. - Willingness to travel as required (approximately 60%) What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply