• Lead day-to-day Incident Management activities, ensuring rapid restoration of service and adherence to agreed SLAs • Provide command and control of Major Incidents, chairing technical bridge calls, coordinating SMEs and directing resolution activities • Maintain accurate, high-quality incident records, outage documentation and communications to support availability reporting and stakeholder awareness • Manage the full Problem Management lifecycle, including root cause analysis, Known Errors, workarounds and preventative actions • Drive trend analysis and produce high-quality reports with insights and recommendations for technical and executive audiences • Support Post Incident Reviews and continual improvement initiatives, uplifting SOPs, workflows and ITIL-aligned processes • Collaborate closely with technical and service teams to improve help desk capability, knowledge sharing and operational resilience

• Identify and build new, exclusive, and strategic partnerships with studios and independent content owners for coproduced and acquired Originals with LG Channels. • Own relationships with content partners including leading negotiations and process management throughout contact execution, production, and premiere to ensure high-quality and timely delivery. • Collaborate with internal teams in the US and Korea including Programming, Partnerships, R&D, and Product to inform Originals development direction and monitor the performance of Originals. • Develop the strategy and roadmap for LG Originals, whether licensed and/or co-produced programming, including KPIs and forecasting. • Conduct frequent and ongoing analysis using market trends and platform usage data to inform development decisions. • Perform competitive analysis of Originals on SVOD and AVOD/FAST services. • Perform cultural analysis about other territories with LG Channels where the IP could travel for greater utility. • Develop and monitor production, marketing, and delivery timelines and communicate to stakeholders.

Overview OPENING FOR OPERATIONS MANAGER (Call Center / BPO Setting) Location: US Remote Eligibility: US Citizen / Permanent Resident Schedule: - Successful candidate must be willing to work between 10am - 10pm CST, and working on weekend shifts - Schedule is subject to change depending on business needs The Manager, Operations is accountable for translating Carenet’s service commitments into consistent, high-quality execution across frontline teams, including Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists. This role ensures operational performance, service quality, and workforce effectiveness while building an engaged, capable team that delivers a seamless member experience. As a frontline people leader, the Manager, Operations drives performance discipline, coaching excellence, and continuous improvement, proactively addressing risks and operational challenges before they impact members, clients, or partners. This role partners closely with cross-functional stakeholders to optimize staffing, improve processes, and sustain 24/7 service reliability. Responsibilities - Lead daily performance of frontline teams, ensuring quality, productivity, and service standards - Conduct audits, call monitoring, and performance reviews with coaching and action plans - Analyze operational metrics to identify risks, root causes, and improvement opportunities - Drive employee development through coaching, mentoring, and continuous feedback - Ensure completion of training and adherence to processes and tools - Foster an inclusive work environment through adaptive leadership and communication - Collaborate cross-functionally to resolve operational issues proactively - Manage escalations and support a 24/7 operational environment - Oversee hiring, onboarding, and ramp-up of new team members - Provide workforce planning insights and staffing recommendations - Contribute to process improvements for efficiency, quality, and scalability Qualifications - Bachelor’s degree in Business Administration, Management, Economics, or a related field - At least 5 years of experience in a BPO or call center customer service setting, with at least 3 years in operations leadership, preferably within healthcare, health insurance, or managed care - Proven track record of leading, coaching, and managing team performance in a fast-paced, metrics-driven environment - Strong problem-solving and conflict resolution skills, with the ability to make sound decisions under pressure - Excellent communication and interpersonal skills, capable of influencing and engaging diverse stakeholders - Ability to manage multiple priorities effectively while maintaining high operational standards - Flexible and willing to support a 24/7 operation, including handling escalations as needed Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

With a career at The Home Depot, you can be yourself and also be part of something bigger. This role is a multi‑site position supporting multiple locations across Alabama, Georgia, Louisiana, Mississippi, and Tennessee. Preferred candidates will reside near Atlanta, GA. Position Purpose: Regional Asset Protection Manager (RAPM) is responsible for ensuring Asset Protection initiatives and programs are executed within the region. Key responsibilities include but not limited to; analyzing and managing regional shrink performance, detecting, investigating and resolving theft and fraud, delivering shrink goals and ensuring Asset Protection processes are executed by the field team. The RAPM works with the Regional and District teams to drive theft mitigation and shrink and ensure physical security processes provide safe and secure environment for store teams, associates and customers. Partners with internal and external stakeholders to gain cross functional support and alignment. The RAPM is responsible for coaching and training of the field Asset Protection teams within the region. The RAPM reports directly to the Sr Field AP Manager and leads a field team of Multi-Store Asset Protection Managers (MAPMs), Sr. Asset Protection Supervisors and Asset Protection Specialists. Key Responsibilities: - 30% - Delivery and Execution - Maintains close alignment with Region/District leaders to monitor progress for shrink mitigation programs and awareness. Accountable for improved shrink performance, internal and external investigations for Theft and Fraud and Physical Security initiatives. Identifies and resolves issues to ensure the Asset Protection Field team meet strategic and metric performance goals. Execute the company's Asset Protection programs and initiatives within the region. - 40% - People - Responsible for onboarding and training for the Asset Protection field team, coaching and development and communication of all Asset Protection processes, programs, and trends. Drives accountability to the Asset Protection deliverables, including region, district and store shrink goals, and physical security standards with direct reports. Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates. Leads, plans, and coordinates work teams to ensure effective performance. Utilizes metrics to track performance and manage workload. The Regional Asset Protection Manager leads the Multi-Store Asset Protection Managers and the field team organization to drive alignment and engagement for all Asset Protection initiatives and programs that mitigate shrink, reduce theft and fraud, and maintain physical security standards. Development of teams that drive AP performance towards achievement of quality standards and performance metrics. Ensure priorities align with objectives and goals. Coach and mentor employees providing ongoing performance feedback. Develops leaders and builds a deep talent bench for leaders by driving the succession planning and selection; Drives the development of direct reports by conducting annual and mid-year reviews, reviewing individual development plans and providing performance feedback; Ensures adherence to major and minor work rule policies referenced in the Standards of Performance and all company SOPs. The Regional Asset Protection Manager is responsible selection, termination, compensation, performance appraisal, discipline, and professional development of direct reports. - 30% - Strategy and Planning - Drives communication and alignment to Regional and District team leaders on all AP initiatives, strategies and mitigation efforts to ensure awareness and alignment. Drives engagement for Asset Protection programs with store, district and regional leaders ensuring the execution of strategies and processes through the Multi-store Asset Protection Manager (MAPM) and field teams within an assigned region. Internal and external case activity, supporting investigative efforts, analyzing information and intelligence to establish prosecutable cases and restitution recovery. Leads outlier management of stores that have shrink results not meeting company shrink guidelines within a Region and adapt strategies as necessary with the field team to reduce shrink. Direct Manager/Direct Reports: - This Position typically reports to Dir Asset Protection. - This role has 10-15 direct reports. Travel Requirements: - Typically requires overnight travel more than 50% of the time. Physical Requirements: - Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds). Working Conditions: - Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: - Must be 18 years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Ability to draw accurate conclusions from financial documentation - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: - 4 Preferred Years of Work Experience: - 4 Minimum Leadership Experience: - 4 Preferred Leadership Experience: - 4 Certifications: - LPC/LPQ Competencies: - Action Oriented - Decision Quality - Builds Effective Teams - Communicates Effectively - Develops Talent