• Engage with users daily through in app hangouts, chats, or calls • Conduct surveys and gather insights to understand user needs and behavior • Build genuine relationships across a diverse user base • Spot opportunities for growth, retention, and monetization • Act as the voice of the user by sharing actionable insights with internal teams

• Responsible for managing recurring invoices, uploading them to customer portals, maintaining data, and providing general operational support • Support the Operations Lead in handling a growing volume of billing, invoicing, and administrative tasks • Create and send monthly invoices using Invoiced • Maintain and update internal billing trackers after invoicing • Assist with trade-compliance research • Upload proof-of-delivery documents for project billing • Create and maintain Jira tickets for billing tasks • Support preparation of hardware billing • Maintain customer master data in NetSuite • Assist with data queries and quarterly reporting updates • Handle employee inquiries related to timesheets • Organize and maintain file servers • Manage mobile phones and insurance claims • Support facility-related matters • Assist in processing and reviewing supplier invoices • Communicate with suppliers regarding invoice status

About The Role The Sales Strategy & Operations Analyst is a highly accountable operator and analytical thinker responsible for maintaining and evolving the systems that power our Sales organization. This role sits at the center of how we deploy and optimize our sales coverage — spanning territory design, headcount planning, and day-to-day operational execution. Our Sales organization operates differently from traditional models, requiring a thoughtful approach to how coverage, capacity, and performance are defined and managed. This role plays a key part in translating those dynamics into clear, actionable operating plans. You will own a regional portfolio and serve as a front-line partner to Sales leadership — ensuring territories are accurately maintained, headcount coverage is proactively managed, and leaders have the insights needed to make informed decisions. You will operate within a set of highly interdependent processes where precision, organization, and follow-through are critical to maintaining trust and business continuity. In addition to core execution, this role offers the opportunity to help shape how we plan and scale the business. You will contribute to evolving our approach to headcount strategy, territory design, and performance benchmarking — partnering on efforts to formalize and improve how decisions are made across the organization. This role is well-suited for someone who combines strong operational discipline with curiosity and ownership — someone who not only executes with precision, but also looks for opportunities to improve how things work. What You Get To Do Everyday Own Territory & Routing Execution - Maintain accurate territory assignments and routing logic across all rep movements (new hires, exits, internal changes) - Ensure timely and precise updates to systems that directly impact sales coverage and performance - Identify and resolve routing or assignment issues with urgency and attention to detail Drive Headcount Planning & Coverage Management - Partner with Sales leadership to monitor regional headcount health, capacity, and coverage gaps - Lead weekly regional reviews to assess roster risk and inform forward-looking hiring decisions - Support workforce planning by translating business targets into actionable headcount strategies ​Serve as a Front-Line Business Partner - Act as the primary Strategy & Operations partner for aligned regions, supporting Sales Directors and Managers - Respond to a high volume of ad hoc requests related to accounts, territories, and performance Maintain Operational Rigor & Process Integrity - Manage a set of interconnected processes and tracking systems that require real-time accuracy - Ensure strong process hygiene across all workflows to minimize errors and downstream impact - Build trust with stakeholders through consistent, reliable execution ​Support Analysis & Continuous Improvement - Conduct territory and headcount analyses to inform rebalancing and restructuring decisions - Contribute to centralized reporting and performance benchmarking efforts - Build and refine models, tools, and processes that improve visibility and decision-making - Proactively identify gaps or inefficiencies and recommend improvements Contribute to Strategic & Transformational Initiatives - Support the rollout and operationalization of new sales motions and pilot programs - Partner on evolving how we approach territory design, quota setting, and headcount strategy - Help transition key planning processes from intuition-driven to more structured, data-informed approaches - Balance responsiveness with judgment — ensuring requests align with broader business priorities and constraints What You Bring To The Role Minimum Requirements: - 2–4 years of experience in a highly analytical and/or operational role (e.g., Sales Ops, BizOps, Consulting, Accounting), with demonstrated ownership of complex processes (exceptional candidates with more experience may be considered). - Advanced Excel skills and strong modeling capabilities; ability to structure ambiguous problems and translate data into clear insights - Demonstrated ability to manage complex, detail-oriented processes with a high degree of accuracy and organization - Proven track record of owning workstreams end-to-end in a fast-paced, high-accountability environment - Strong judgment and ability to balance competing priorities while maintaining quality and timeliness - Effective communicator with the ability to work cross-functionally and build trust with stakeholders at multiple levels - High level of ownership — takes initiative to identify issues, solve problems, and improve processes - Ability to operate in ambiguity and ramp quickly across a broad set of responsibilities ​Preferred Qualifications - Experience with territory management, workforce planning, or sales coverage models - Familiarity with Looker, Salesforce, or similar tools - Experience building or improving operational processes and reporting frameworks - Background in Business, Economics, Analytics, or a related field Compensation, Benefits, + Perks - Employee Stock Purchase Plan - 401K with Company Match - Medical, Dental & Vision Insurance - Paid Parental Leave - 9 Paid Company Holidays - Flexible Time Off (With Manager Approval) - Find out more about our Benefits here. The expected salary range for this role is $73,440.00-$105,060.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Fully remote | Complete engagement job Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world. At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive. We are seeking a proactive and detail-oriented IT Operations Engineer to support and scale our IT operations. This role goes beyond traditional helpdesk responsibilities, combining user support, device lifecycle management, IT operations, and compliance (SOC 2) to ensure a secure, efficient, and high-quality technology experience for all employees. The ideal candidate is hands-on, structured, and passionate about building processes, improving operations, and contributing to a growing IT environment in a fast-paced, remote-first company. Functional Responsibilities: - Provide first and second-level support for hardware, software, and access-related issues. - Manage and resolve requests through Jira Service Management (JSM), ensuring proper ticket handling, prioritization, SLA compliance, and documentation. - Deliver support to a distributed user base across LATAM, ensuring a seamless and high-quality user experience. - Troubleshoot and maintain macOS and Windows environments, including remote support tools. - Configure, deploy, maintain, and repair company devices, ensuring optimal performance and security standards. - Administer device configurations, security baselines, and software deployment through MDM solutions such as Kandji and JumpCloud. - Manage device lifecycle and asset inventory to ensure accurate tracking and control. - Execute onboarding and offboarding processes, including device preparation and account provisioning/deprovisioning. - Own and execute the device reconditioning process, including secure wipe, reinstallation, MDM enrollment, and preparation for new hires. - Perform periodic visits to the warehouse to support device logistics, including preparation, validation, and inventory management. - Manage user access and permissions across systems such as Google Workspace, Microsoft 365, and others, following least-privilege principles. - Provide support and administration for corporate tools, including Slack, Jira, Zoom, CrowdStrike, VPN solutions, CRM, and other systems. - Support and execute SOC 2-aligned IT controls, including evidence collection, access reviews, and audit readiness activities. - Contribute to the implementation and improvement of IT processes related to incident management, change management, and security practices. - Create and maintain technical documentation, procedures, and contribute to the internal knowledge base. - Identify opportunities to improve, standardize, and automate IT operations processes. - Escalate complex issues when needed and collaborate with the IT team to ensure timely and effective resolution. Qualifications: - 2+ years of dedicated experience in IT support and operations, with a proven track record of maintaining high system uptime in remote-first and distributed global environments. - Advanced cross-platform troubleshooting expertise in macOS and Windows environments, ensuring seamless hardware and software performance for diverse user bases. - Full-stack administration of enterprise productivity suites, including Google Workspace and Microsoft 365, to manage users, security protocols, and collaborative workflows. - Strategic MDM deployment and management using industry-standard tools like Kandji and JumpCloud to automate device enrollment and enforce security compliance. - Proficient in IT Service Management (ITSM), utilizing Jira Service Management to streamline ticketing workflows, reduce resolution times, and improve internal service levels. - Security-first mindset with hands-on experience deploying endpoint protection (CrowdStrike) and managing the full lifecycle of hardware through robust asset management tools. - Strong communication at an advanced English level (B2+), enabling clear and effective technical support and cross-departmental collaboration. - Collaborative problem-solver with a focus on meticulous attention to detail, capable of bridging technical gaps between departments to achieve organizational goals. Nice to Have: - ITIL Foundation certification. - Experience working in SOC 2 or compliance-driven environments. - Experience with automation (scripts) - Exposure to cloud environments (AWS, GCP, Azure). Our Benefits: - Ownership through equity participation. - Annual company retreat. - Education bonus for continuous learning. - Company-wide winter break. - Paid time off. - Optional in-person events and meetups. - Tailored career roadmaps. - High-performance culture. At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you. We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts. In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.