Kumu

• Engage with users daily through in app hangouts, chats, or calls • Conduct surveys and gather insights to understand user needs and behavior • Build genuine relationships across a diverse user base • Spot opportunities for growth, retention, and monetization • Act as the voice of the user by sharing actionable insights with internal teams

• Monitor live streams, in-app activities, and user behavior • Enforce platform policies and take action on violations • Respond quickly to issues impacting user experience or safety • Execute operational tasks (e.g., payouts, adjustments, account actions) • Ensure accuracy and timeliness of all processing tasks • Flag inconsistencies or anomalies for review • Act as the first line of response for platform issues • Escalate critical problems with clear context and urgency • Coordinate with internal teams to resolve incidents • Maintain clear logs of actions taken and issues encountered • Provide structured updates during and after shifts • Surface recurring issues and suggest improvements

• Engage with users through chats, calls, and in-app interactions • Promote and facilitate user-facing activities • Understand user behavior and needs • Build relationships with users across different backgrounds • Observe and flag trends, issues, and micro-opportunities for growth • Work closely with the team to translate user insights into actionable ideas

• Drive the execution of high-impact promos and top-up campaigns • Provide 'white-glove' support for top-tier users • Track participation and top-up trends • Act as the 'glue' between Design and Marketing • Draft punchy promo copy, announcements, and social captions