Role Description The Business Systems Manager is responsible for overseeing and optimizing the organization’s core business applications to ensure they effectively support finance, HR, PMO, education, operations, and other cross-functional teams. This role focuses on aligning systems with business needs, improving usability and adoption, and ensuring systems work well together to support efficient, mission-driven operations. This is a hands-on, functional management role with no direct reports, requiring strong collaboration, business acumen, and technical fluency. It is ideal for someone who enjoys acting as a bridge between departments and technology. Business Systems Ownership: - Serve as the primary owner for core business systems used across the organization. - Ensure systems meet functional needs, are well-configured, and are actively supporting business processes. - Act as the central point of coordination between departments and system vendors. - Overall management of IT vendor, including onboarding and offboarding of employees, and serving as in-house IT liaison and point-person for 3rd party IT escalation. Platform Management & Optimization - Own and optimize, and integrate platforms including (but not limited to): Microsoft 365, Entra ID, and Azure Ecosystem; Microsoft Fabric, Power Platform, and REST API development; Azure SQL and data integration; Dynamics 365; LMS 365 and enterprise SaaS tools. - Partner with functional teams to configure systems to support real-world workflows. - Oversee permissions, role design, and general system administration. Integration & Workflow Improvement - Identify opportunities to streamline workflows and reduce manual or duplicative work. - Support integration and automation between business systems. - Maintain clear documentation for system usage, processes, and dependencies. Cross Functional Partnership & Enablement - Work closely with Finance, HR, PMO, Education, and Operations teams to understand evolving needs. - Provide training, guidance, and support to improve system adoption and effectiveness. - Support change management for system updates, implementations, and enhancements. - Performs other duties as assigned. Qualifications - 5+ years of experience managing or supporting business systems or enterprise applications in a complex, remote environment. - Experience working with finance, HR, or operational systems in a nonprofit or service-oriented organization. - Strong experience with Microsoft based environments and SaaS tools, including MS 365, Dynamics, Entra ID, and Azure. - Experience and working knowledge in Microsoft Fabric, Power Platform, REST API development, and Azure Functions. - Ability to translate business requirements into practical system solutions. - Ability to explain complex processes in layman’s terms for understanding of both internal and external customers. - Strategic thinker and problem solver, with the ability to execute hands-on. - Be self-directed, detail-oriented, and able to work in a fast-paced environment. - Highly organized with proven ability to manage multiple priorities and projects. - Understanding of matrix organizations and highly effective working cross-functionally across teams and departments. - Strong communications skills and fluent in English, both written and verbal. - Demonstrated ability to contribute to a positive work culture. - Must have reliable internet. - Formal education in change management preferred. - Familiarity with rural issues and dynamics preferred. Requirements - Predominantly remote (travel no more than 20% of the time). - Must be willing to travel to onsite team meetings. - Must be willing to travel to RHRC meetings in Harrisburg, PA as scheduled. - Must travel to RHRC-hosted events, or other meetings as needed and upon request. Benefits - Predominantly work from home. - 37.5-hour workweek. - Flexible schedule: 75% of hours to be worked during standard business (9-5pm ET). - 112.5 hours paid time off. - 12 corporate holidays. - 401K with 6% match. - Health, vision, dental, life, and disability insurance. - FSA account offering. - Service oriented organization. - Passionate and collaborative team. Company Description Since its inception, the Rural Health Redesign Center (RHRC) has been providing tailored technical assistance to rural healthcare providers and communities, leveraging industry-leading expertise and skills. Dedicated to preserving and enhancing access to care in rural areas, the RHRC helps rural providers not only strengthen competencies, but also rethink and transform healthcare delivery through innovative, financially viable solutions. Mission Statement: To protect and promote access to high-quality health care for rural residents of the Commonwealth of PA, and nationally, through innovation. Vision Statement: Helping rural communities thrive through improved health. Guiding Principles: - Service: We serve providers and communities who need rural-relevant expertise. - Excellence: We perform our work with the highest degree of integrity and ethical standards. - Responsive: We respond rapidly to all our partners, acknowledging outreach and making a commitment to meet needs in a timely way. - Visionary: We provide innovative and transformative healthcare solutions. - Every Partner, Every Community: We make this same commitment to all of our partners and communities.

The DWD Bureau of Information Technology Services (BITS) requests to procure a Business Analyst/Consultant IV contractor using the IT Vendor Managed Services Contract # 505ENT-M21- SERVICESIT-01. This request is essential to meet the workload demands of the ServiceNow implementation and ensure the department remains on schedule with critical project timelines. While BITS has a full-time ServiceNow Administrator, the current project volume exceeds our internal capacity. This contractor will work alongside our staff to complete initial service requests and configuration for the implementation. As the project progresses into the Software Asset Management (SAM) and Hardware Asset Management (HAM) phases, this resource will shift to providing maintenance and support. This additional capacity allows BITS to implement business process improvements and increase self-service options without delaying the rollout of new features. Securing this resource ensures that the platform remains stable and well-supported as we expand its capabilities. DWD is currently allowing remote work from any of the contiguous states of the United States. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7:45 am – 4:30 pm Central Time. DWD can make changes or modifications to this arrangement with reasonable advance notice. Hardware/Software Environment ServiceNow ITSM Additional Comments Key Responsibilities • Service Request Development: Collaborate with business stakeholders to gather requirements; design, build, and test automated service requests and workflows within the ServiceNow Service Catalog. • ITSM Implementation: Lead the functional configuration of ITSM modules (Incident, Problem, Change, and Request), ensuring all system changes follow authorized governance workflows. • Platform Support: Provide expert-level support and maintenance for implemented modules, ensuring system performance aligns with agency service delivery standards. • Process Design & Documentation: Develop and maintain comprehensive documentation for system configurations, process flows, and user guides to ensure long-term platform sustainability. Requirements Required Skills Skill Type Skill Name Certification Education License Other Skill 3 years' experience configuring ServiceNow ITSM modules, building Service Catalog items, and designing workflows using Flow Designer Certification Education License Other Skill 3 years' experience translating non-technical business needs into detailed technical specifications and managing the lifecycle from discovery through UAT Certification Education License Other Skill 3 years' experience with ITSM and ITIL frameworks Certification Education License Other Skill 3 years of experience with technical writing and documentation, including Functional Requirement Documents (FRD) and Standard Operating Procedures (SOPs) Preferred Skills Skill Type Skill Name Certification Education License Other Skill Experience integrating ServiceNow with technical solutions such as Dynatrace, Jira, or Tenable Certification Education License Other Skill Experience with additional modules like Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM) Certification Education License Other Skill Strong understanding or experience working within ITIL v3 or v4 frameworks

• Manage the configuration of the Oracle ERP applications • Analyze and troubleshoot the ERP functional issues • Partner with support team and SME’s to validate functionality • Work with SME’s within the business to analyze current operational procedures • Facilitate the gathering, analysis, prioritization, and complexity categorization of business requirements • Document and model ‘as is’ and ‘future state’ business processes • Analyze and optimize requirements to match guiding principles of future state • Act as a liaison between business end users and IT development teams • Responsible for collaborating with the business to create detailed use cases, process flows, prototyping, test cases and test scenarios

Job Summary This position functions as a support role for the life and annuity new business specialist teams, including but not limited to assisting the transfer/1035 teams and administrative duties. Duties and Responsibilities - Prepare transfer paperwork and letters of acceptance. - Assist with various administrative tasks to support Life and Annuity New Business Specialist team workflow. - Complete follow up calls to other insurance carriers. - Achieve required phone and transaction performance as defined for the New Business Coordinator - Adhere to company policies and legal requirements regarding sales and product compliance. Experience and Education Requirements - High School Diploma - 0-1 years of experience working in a service center, sales support team and/or other previous industry experience preferred. Knowledge, Skills & Abilities - Demonstrates basic understanding of how F&G is structured and the products / service offerings within respective coverage area. - Maintains effectiveness in a changing internal environment, such as assignment to a new task or function. - Handles customer questions and concerns in a timely and professional manner - Develops an awareness of workloads, assists team members regardless of who owns the task. - Begins to develop skillset to frame message to audience appropriately with coaching and guidance. - Develops awareness of new techniques, methods, and practices. - Demonstrates basic awareness and understanding of digital techniques, methods and tools used at F&G. - Establishes working relationships with team members and colleagues. - Asks thoughtful questions to understand business objectives or desired outcomes. - Demonstrates ability to self-organize, set priorities, and manage workload. - Demonstrates basic understanding of how current job fits into the organizational vision. - Develops an awareness of workload and shares updates on availability with manager. - Understands and works to improve basic processes and systems. - Understands basic data concepts. - Accepts and owns assigned project tasks; understands impact within the team or organization. - Understands expectations for interaction with vendors for their functional area. - Contributes to deliverables by executing work and providing team members with appropriate status updates. - Demonstrates risk awareness and understands risk mitigation strategies Other Requirements: - Perform other functions, duties and projects as assigned - Regular and punctual attendance - Some travel may be required (less than 10%) #LI-JB1 #LI-Remote Additional Information Work Environments F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role. F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com. Join our employee-centric hybrid work environment: F&G Careers About F&G Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events. As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work. 1Top Workplaces USA 2022 – 2023 2Des Moines Register Top Workplaces 2018 – 2022 Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.