• Support both internal and external customers. • Assist with inbound and outbound call activities, email, and chat. • Collaborate across the organization to provide gold standard support. • Keep conversations through the phone with the customer ensuring excellent customer service. • Handle inbound and outbound communications to Forward Financing’s mainline. • Meet and exceed departmental key performance indicators and service level agreements. • Enjoy hands-on, 1:1 coaching as part of continuous development.

Title: Senior Manager, Operations Research and Analytics Development Location: New Brunswick United States Job Description: Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position Summary The Analytics Development team, part of Product Development & Supply Business Insights & Technology (PDS BI&T), partners with the broader PDS organization to answer key business questions that drive business strategy using advanced data analytics and data science. The Senior Manager, Operations Research and Analytics Development will partner with SMEs across the Analytics Development organization to design, build, and scale core tools that serve as the technical foundation for analytics solutions. These solutions will support multiple PDS verticals, including Product Development (PD), Global Business Unit (GBU), Global Supply Chain (GSC), Global Quality (GQ), and Global Technical Services (GTS). This role is intended for a technically deep individual contributor with strong foundations in operations research and production-grade Python software engineering, and demonstrated capability to develop, maintain, and evolve complex analytics codebases. The role requires close collaboration with other developers, disciplined use of CI/CD and modern engineering workflows, and strong judgment in triaging and prioritizing core platform development to maximize business impact. The successful candidate will also use AI-assisted development tools effectively while balancing accelerated prototyping with strong code comprehension and sound technical decision-making. Key Responsibilities Technical Leadership: Operations Research and Software Engineering - Apply operations research methods, including MILP (mixed integer linear programming), DES (discrete event simulation), stochastic modeling, and decision analysis under uncertainty, to complex PDS use cases. - Architect, implement, and maintain complex Python codebases with high standards for modularity, testability, performance, and reliability, including codebases that operationalize MILP and DES models. - Translate analytical prototypes into robust, production-ready solutions through close collaboration with BI&T, platform teams, and peer developers. AI-Assisted Development and Engineering Excellence - Leverage AI coding tools (e.g., Claude Code or similar) to improve development velocity across implementation, refactoring, documentation, and debugging while maintaining engineering rigor and code comprehension. - Establish and advance software engineering best practices, including CI/CD, code reviews, automated testing, linting, reproducible environments, and technical documentation. - Expose operations research tools and model workflows through an MCP server to enable secure, reliable agentic interactions and automation. - Define and maintain technical standards for code quality, maintainability, and reliable deployment across the AD portfolio. Collaboration and Business Impact - Partner closely with AD peers and group leaders to identify, triage, prioritize, and deliver analytics solutions aligned to strategic objectives. - Communicate analytical findings, technical trade-offs, and implementation implications clearly to both technical and non-technical leaders. - Support decision-making by framing recommendations with data, model assumptions, and quantified uncertainty. Team Productivity and Mentorship - Mentor and coach junior team members on operations research, Python engineering, and best practices in analytics delivery. - Lead peer reviews, design walkthroughs, and knowledge-sharing sessions to strengthen team capability and consistency. - Manage multiple workstreams with clear scope, milestones, risk awareness, and accountability. Qualifications & Experience Required - PhD in Operations Research, Applied Mathematics, Computer Science, or related quantitative STEM field. - 2-3 years of professional experience, preferably in industry, building and deploying analytics and operations research solutions. - Demonstrated expertise in Python software engineering for complex production or production-adjacent systems. - Strong experience with Git and modern collaborative workflows, including branching strategies, pull requests, code review, and release/version management. - Hands-on experience using AI-assisted coding tools (e.g., Claude Code or equivalent) within practical software development workflows. - Strong grounding in one or more of the following: optimization, simulation, stochastic modeling, and risk modeling. - Excellent written and verbal communication skills, including the ability to tailor technical content for senior business and technical audiences. Preferred - Experience in pharmaceutical product development, supply chain, manufacturing, or demand/supply planning. - Experience with AWS cloud infrastructure and full-stack development for analytics applications and platforms. - Experience with cloud-enabled analytics, data pipelines, or data lake integration. - Familiarity with SQL and modern data engineering practices. - Experience leading small teams or technical project squads. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: New Brunswick - NJ - US: $139,570 - $169,126 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: - Health Coverage: Medical, pharmacy, dental, and vision care. - Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). - Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off - US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) - Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. - Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1600706 : Senior Manager, Operations Research and Analytics Development

• Provide strategic oversight for all regional facilities operations, ensuring consistency and alignment with company standards and objectives. • Manage and develop Regional Directors of Facilities; set goals, monitor performance, and support succession planning. • Ensure effective coverage and operational continuity across regions by guiding vacancy response strategies and supporting RFOS deployment through RDOFs. • Establish and enforce portfolio-wide standards for facilities condition assessments, preventive maintenance programs, operational readiness, and health and safety programs. • Monitor and analyze national facilities KPIs and financial performance; create and implement action plans to address trends and improve outcomes in partnership with Regional Directors and Operations leadership. • Oversee capital expenditure planning and execution at a strategic level; ensure prioritization, budgeting, and quality delivery of annual projects across all regions. • Partner company-wide with the Director of Capital Projects to clear roadblocks, strengthen communication, and ensure successful execution of large or non-recurring projects. • Manage national vendor partnerships, including contract oversight, performance monitoring, and relationship management; partner with corporate procurement as needed to ensure cost efficiency and service quality. • Collaborate closely with the VP of Facilities Recruiting, Training, and Marketing on staffing strategies, new hire onboarding, training initiatives, and talent development programs. • Work with Operations leadership, HR, Asset Management, and Facilities Training teams to identify patterns, share insights, and implement process improvements. • Provide clear, concise reporting to the SVP of Facilities Operations on facilities performance, compliance, capital projects, and vendor management. • Recruit, hire, supervise, train, coach, and develop direct reports to maximize performance; create a positive, engaging workplace for teams. • Conduct performance evaluations and development plans for direct reports; collaborate with the SVP of Facilities Operations and HR on compensation adjustments and succession planning following company guidelines. • Other duties as assigned by supervisor.

• Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations • Contribute to, and participate in, group meetings with clients and stakeholders • Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement • Proactively identify gaps that operational and tactical plans and/or technology can resolve • Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.) • Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality • Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries • Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way • Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements • Document decisions and approved language in a knowledge repository • Respond to internal and external questions and inquiries on assigned tasks and projects • Apply project management rigor/processes to address issues as and when they arise