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Forward Financing logo
Forward Financing

A trusted source of fast, flexible funding for small businesses.

Operations Services Expert – Funding Call

OperationsOperationsFull TimeRemoteSeniorTeam 201-500Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Dominican Republic

Posted

61 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Operations Services Expert – Funding Call

Forward Financing

• Support both internal and external customers. • Assist with inbound and outbound call activities, email, and chat. • Collaborate across the organization to provide gold standard support. • Keep conversations through the phone with the customer ensuring excellent customer service. • Handle inbound and outbound communications to Forward Financing’s mainline. • Meet and exceed departmental key performance indicators and service level agreements. • Enjoy hands-on, 1:1 coaching as part of continuous development.

Job Requirements

  • Advanced English fluency.
  • High school degree.
  • Experience in service and customer support roles. (Nice to have)
  • Client-focused, service-oriented, relationship builder.
  • Good listening skills with the ability to see situations from the perspective of others.
  • Excellent written and verbal communication skills; comfortable communicating and networking.

Benefits

  • medical, dental, vision, commuter benefits
  • a flexible time-off policy
  • paid parental leave
  • 401k match for US employees
  • wellness reimbursement
  • volunteering days
  • annual professional development budget
  • charitable donation match

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