The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) - Optional dental, vision, and life insurance—at rates much lower than most private plans - Flexible spending accounts for added tax savings on health and dependent care - Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Functional Title: SWI Admin Asst II Job Title: SWI Admin Asst II Agency: Dept of Family & Protectve Svc Department: Statewide Intake Screener Posting Number: 15904 Closing Date: 04/27/2026 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Range: $2,694.33 - $3,946.25 Pay Frequency: Monthly Salary Group: TEXAS-A-11 Shift: Compressed Weekend Additional Shift: Telework: Eligible for Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: HOUSTON Job Location Address: 2525 MURWORTH Other Locations: MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS Brief Job Description: The position is located at the Statewide Intake (SWI) contact center of the Department of Protective and Family Services (DFPS). Responsibilities involve routine administrative work in SWI’s Support Staff department. The position ensures calls placed to SWI are properly routed, and information processed by SWI Protective Services Specialists is routed, assigned, and called out correctly. The position works under moderate supervision, and routinely interacts with internal and external DFPS staff, the public, law enforcement agencies, and other organizations Essential Job Functions: Answers, routes, and documents calls to the SWI administrative lines. Provides information and resources to callers. Processes mailing and faxing to DFPS and state agencies. Provides field notification of high priority, time sensitive, and after hour reports. Prepares faxes and mailed correspondence for intake processing. Performs other duties as assigned and required to maintain unit and business operations. Knowledge, Skills and Abilities: Knowledge of office practices and administrative procedures. Skill in the use of standard office equipment and software. Ability to communicate effectively. Registrations, Licensure Requirements or Certifications: None required. Initial Screening Criteria: One-year experience in clerical or administrative work. Graduation from a standard high school or equivalent. Experience and education may be substituted for one another. Additional Information: Applicants selected for interviews will be required to complete an in-basket exercise. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Jira Administrator Contract — Backend Scripting/Automation Overview This is a contract opportunity. We are seeking a hands-on Jira Administrator to own ongoing Jira administration, configuration governance, and backend scripting and automation. The ideal candidate has deep knowledge of Jira architecture and data structures, can design and execute large-scale migrations with minimal disruption, and can build and maintain scripts to automate administration, data transformation, validation, and integrations. Expert knowledge of the Atlassian suite, including Jira Product Discovery (JPD) and Jira Service Management (JSM), is a strong plus. Key Responsibilities Jira Administration & Platform Ownership - Administer and support Jira (Cloud and/or Data Center), including projects, workflows, schemes, issue type hierarchies, custom fields, screens, permissions, notifications, and SLAs. - Define and enforce configuration governance, change management, and platform standards to enable scalable reporting and cross-team collaboration. - Maintain dashboards, filters, boards, and automation rules; ensure configurations align with organizational delivery and reporting needs. - Evaluate and Enable Marketplace plugins Data Center → Cloud Migration Leadership - Provide post-migration support, stabilization, and optimization recommendations. Backend Scripting, Automation & Integrations - Build and maintain backend scripts to automate Jira administration and enable complex data transformations and validations (e.g., bulk updates, field normalization, workflow transitions, metadata validation). - Develop scripts and automations using Groovy, Python, or equivalent languages, leveraging Jira APIs to support migration, reporting, and integration workflows. - Work with stakeholders and IT teams to maintain and troubleshoot integrations (e.g., REST API–based sync, webhooks, identity and user provisioning), ensuring secure and reliable data flow. Testing, Compliance, and Documentation - Coordinate testing cycles, including UAT, reconciliation, and data integrity verification; drive defect triage and resolution for migration-related issues. - Ensure migration and administrative changes comply with security and compliance requirements while minimizing business disruption. - Produce clear documentation, including migration approaches, field mappings, risk registers, runbooks, and operational SOPs. Required Qualifications - 5+ years of hands-on experience administering Jira Data Center and/or Jira Cloud. - Proven experience executing full-cycle Jira migrations, with Data Center to Cloud strongly preferred. - Strong understanding of Jira architecture and configuration objects, including: - Jira architecture and underlying data structures - Permission, notification, issue type, and field configuration schemes - Marketplace app dependencies and migration limitations - Experience with Atlassian Cloud migration tooling (e.g., Jira Cloud Migration Assistant). - Proficiency with REST APIs and scripting (e.g., Groovy, Python) for automation and data transformation. - Strong troubleshooting, validation, and root-cause analysis skills. Preferred Qualifications - Experience migrating other Atlassian products, such as Confluence, alongside Jira. - Atlassian certifications (e.g., ACP-100, ACP-120, or equivalent). - Experience supporting enterprise-scale governance models and standardized configurations across multiple teams.

• Validate application details to determine eligibility. • Track the progress of all applications and resolve issues timely. • Handle incoming phone inquiries. • Prepare and distribute Agreements and related documentation. • Provide quality customer service on pharmacy provider eligibility issues. • Maintain information related to pharmacy providers and prescribers. • Review and take action on notifications and requests from stakeholders. • Suggest improvements to workflows and processes.

Role Description Junte-se à ABC Fitness e faça parte de uma cultura tão ambiciosa quanto autêntica. Vamos transformar o futuro do fitness — juntos! Responsibilities - Service Desk Responsibilities: - Provide a high level of customer-focused technical support by troubleshooting complex technical issues, managing support tickets, and escalating as necessary to ensure timely resolutions in line with service level agreements. - Collaborate with internal teams to analyze requirements, solve problems, and coordinate project efforts, ensuring seamless interaction across departments. - Monitor and report system performance, offering input on security processes and policies to keep them relevant and up-to-date. - Regularly update management on status and progress, while continuously identifying ways to minimize repeat occurrences of technical issues. - Act as a liaison between employees and other support staff, ensuring clear communication and problem resolution. - Participate in projects as a technical support knowledge resource. - Desktop Support Responsibilities: - Troubleshoot and resolve desktop and software issues, determining root causes and coordinating with IT staff as needed. - Install and support new hardware/software, providing technical assistance to users with varying levels of technical proficiency. - Manage hardware logistics by working with vendors to coordinate purchases, imaging, and repairs, including managing Windows print queues. - Assist senior staff in the day-to-day management of systems, ensuring all equipment and network issues are addressed. - Research and recommend solutions that support employee needs and improve overall efficiency. - Host New Hire Orientation sessions for Brazil based employees and other new hires across the LATAM region. Qualifications - 4+ years of technical support experience - Strongly developed analytical and troubleshooting/problem-solving skills - Detail-oriented and self-starter (able to operate with a high level of independence) - Strong written and verbal communication skills - Fluency in English and Portuguese is required; proficiency in Spanish is a plus. - Knowledge and experience with Mac and PC hardware and setup and support. - Ability to service and troubleshoot all aspects of PC hardware and software - An understanding of managed networks and network storage devices - An understanding of internet service providers and ability to troubleshoot ISP issues - An understanding of IT security and compliance - Flexibility/adaptability – ability to change priorities quickly and often - Go above and beyond to offer an exceptional level of customer service - Ability to effectively manage customer’s expectations Benefits - Empresa orientada por propósitos, comprometida em ajudar a mudar a vida das pessoas por meio da tecnologia, com uma cultura de valores focada em Melhor Vida (#bestlife), Um Time (#oneteam), Mentalidade de Crescimento (#growthmindset). - Dias de Desconexão - uma vez por trimestre, fazemos uma pausa coletiva e aproveitamos um dia de folga juntos ao redor do mundo. - Plano de saúde, odontológico e de vida. - Auxílio-refeição - para ser usado tanto em supermercados quanto em restaurantes. - Auxílio para home office - você pode precisar de ajuda com suas contas de internet. - Aplicativo de assinatura de acesso a academias. - Parceria educacional com ótimos descontos em faculdades, escolas de inglês e outros. - Empréstimo consignado pago diretamente através do seu salário. - EAP - fornecemos assistência psicológica, jurídica e financeira quando você precisar. - Acesso a descontos com nossos parceiros, como Dell, Microsoft e muitos outros. - E mais! - tantos benefícios que nem conseguimos listar todos aqui! Company Description A ABC Fitness é a fornecedora nº 1 de software para empresas de fitness de todos os portes, em todo o mundo. Com mais de 30 mil clubes, 650 mil treinadores, 40 milhões de membros e processando mais de US$ 12 bilhões em pagamentos por ano, a ABC Fitness oferece soluções escaláveis e orientadas por dados para simplificar a gestão de clubes e engajar membros e clientes. De personal trainers, estúdios boutique e academias, até grandes redes internacionais de saúde e bem-estar, a ABC Fitness faz o seu negócio avançar por meio de tecnologia e insights da indústria. A inovação está no centro de tudo o que fazemos, em soluções como ABC Glofox, ABC Ignite, ABC Trainerize e ABC Evo. Vamos tornar a sua visão de fitness uma realidade perfeita — juntos.