• Serve as the primary contact for inbound patient calls routed through PSRs and/or AI phone tree routing (clinical phone tree option). • Conduct outbound follow-up calls or texts related to open clinical requests as needed. • Answer patient questions regarding: • Prescription and pharmacy status • Prior authorization progress • Lab and imaging orders and scheduling • Referral status and coordination • Provide clear, empathetic explanations using approved scripts and workflows. • Review patient charts in the EHR to understand order, prescription, and referral status. • Document all patient interactions, requests, and follow-ups accurately in the EHR. • Route clinical tasks to Medical Assistants, RNs, or providers according to escalation protocols. • Track outstanding requests and follow up to ensure timely resolution. • Follow standardized workflows to determine when to resolve, route, or escalate inquiries. • Maintain strict adherence to HIPAA and PHI handling requirements. • Meet defined service-level expectations for response time, documentation accuracy, and follow-through. • Participate in training, QA reviews, and continuous improvement initiatives. • Partner closely with Patient Service Representatives, Medical Assistants, RNs, and Practice Administration leadership. • Surface recurring patient issues, bottlenecks, or workflow gaps to leadership.

Role Description Have you ever dreamed of living in the cradle of civilization while building a career with a global leader? We are looking for German-speaking Customer Service Advisors to join an international hub in Athens, Greece. This is more than just a customer service role—it's an opportunity to be part of a diverse community in a city where history meets a vibrant modern lifestyle. What You'll Be Doing: - You will be the voice of support for our Italian-speaking customers, ensuring every interaction is exceptional. - Support Excellence: Provide high-level assistance via phone and email on a wide range of issues. - Ownership: Take full responsibility for customer queries, ensuring they are resolved accurately and on time. - Connection: Build meaningful, professional relationships by answering questions in a friendly and courteous manner. - Technical Guidance: Confidently guide customers through troubleshooting steps for connectivity and devices. Qualifications - Fluency in German (C1/C2) and a strong command of English (B2). - The ability to provide valid and complete information using the right procedures. - EU Citizenship or a valid residence card. Requirements - Competitive salary packages with performance-based bonuses. - Relocation support package to help you move to Greece with ease. - Comprehensive health coverage and private healthcare plans included. - Possibility of working from home while based in Greece. Benefits - Competitive salary packages with performance-based bonuses. - Relocation support package to help you move to Greece with ease. - Comprehensive health coverage and private healthcare plans included. - Possibility of working from home while based in Greece.

Role Description What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. Responsibilities: - Experience in technical-based customer assistance through chat and email. - Previous experience dealing with the challenges faced in a customer-focused role. - Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. - Driving the successful development of the team and the wider department forward. - Problem-solving and critical thinking skills. - A passion for problem-solving with the customer’s interest and satisfaction being the primary goal. - Social Media Savvy. - Ability to effectively and correctly communicate verbally and in written format. Qualifications - English & Spanish (B2/C1) speaking and writing. - Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions. - Great communication skills, written and orally. - Demonstrate strong abilities to work independently and as a remote team player. - Must be adaptable and flexible, demonstrating abilities to work with process and information changes. - Must be willing to participate in a background screening. - Proven customer communication experience (E-mail & chat). - Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office). Benefits - Competitive industry salaries. - Comprehensive benefits packages. - Commitment to a People First culture. - Inclusive environment and positive impact on the community. - Encouragement of internal mobility and professional growth.

Role Description The GoHighLevel (GHL) CRM Developer plays a crucial role in driving sales and business growth by leveraging their deep expertise in the Go HighLevel CRM and marketing automation platform. This position requires a hands-on professional who can configure, develop, and implement GoHighLevel solutions to optimize lead management, enhance client communication, and execute high-impact marketing campaigns. The consultant will collaborate with cross-functional teams to align projects with business objectives, improve customer engagement, and drive operational efficiency. This role requires adaptability, innovation, and a results-driven approach to maximize the platforms' capabilities and support the company's growth initiatives. - Design, implement, and maintain custom workflows, automations, and triggers using Go High Level features (CRM, Email/SMS automations, Funnels, etc.). - Integrate Go High Level with third-party APIs to enhance platform functionality. - Build custom tools and features within the Go High Level environment to meet specific business needs. - Develop custom API solutions for seamless communication between Go High Level and other enterprise systems. - Manage client data and interactions to ensure seamless customer journeys. - Optimize lead management, customer segmentation, and engagement processes using Go High Levels CRM. - Develop and implement automated workflows for client onboarding, lead nurturing, and marketing campaigns. - Set up and monitor triggered actions, such as emails, SMS messages, and tasks, based on user behavior and data. - Work closely with Product Managers, Marketing, and Business Development teams to identify and implement new features and functionalities. - Ensure that the automation systems are scalable and aligned with overall business goals. - Provide technical support for Go High Level issues related to automation, workflows, or integrations. - Troubleshoot and resolve any issues to ensure the smooth operation of the platform. - Stay updated on Go High Level features and best practices to continuously improve processes. - Proactively recommend enhancements and improvements to current systems to increase performance and efficiency. Qualifications - Minimum 2 years of hands-on experience working directly with GoHighLevel software (CRM, workflows, automation, funnels, integrations). - Proven experience with Go High Level development, including creating custom workflows, automations, and CRM management. - Strong understanding of API integrations and experience working with REST APIs. - Proficiency in JavaScript, HTML/CSS, and basic understanding of PHP or other backend technologies. - Experience with SQL and database management. - Knowledge of data security protocols and best practices in the FinTech industry. - Familiarity with cloud platforms (AWS, Google Cloud, etc.) and version control tools (Git). - Excellent analytical and problem-solving abilities. - Effective communication skills, both verbal and written. - Experience in the Fintech, Edutech, and financial services industry is preferred. - Ability to work in a fast-paced environment and manage multiple projects simultaneously. - Bachelor's degree in business, finance, or related field. - Fluent in English. Requirements - Flexible Hours: Meet deadlines and attend key meetings at your convenience. - Language Skills: Fluent in English; Spanish or Portuguese is a plus. - Self-Discipline: Comfortable working remotely and independently. - Results-Driven: Proactive, creative problem solver who delivers impact. - Tech-Ready: Personal computer with a camera and stable internet. - Equity-Based Compensation: Willingness to accept shares until our next funding round. - Time commitment: minimum of 16 hours per week. Benefits - Co-founder-level equity: Earn real ownership in a high-potential startup. - Remote-first culture: Work from anywhere, on your schedule. - Impact-driven mission: Build technology that supports real entrepreneurs around the world. - Agile, collaborative team: Join an international team of doers, thinkers, and builders. - Growth opportunity: Be part of the founding phase and influence core business strategy. Recruitment Process - Interview with Department Head & TA Partner. - Offer (based on final positive feedback). Please send us your English CV stating the role you apply. Only shortlisted candidates are selected for the interview. Thank you.