• You will be reporting into the Senior Director, Business Intelligence. • Provide leadership to the Operational Dispatch team, working with the Team Lead ensure timely and accurate handling of inbound calls, emails, and work orders from clients and internal stakeholders • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements • Work cross-functionally with Operations and Corporate teams by providing leadership and mentoring related to the Operational Controls function • Drive consistency and quality in customer service interactions across all channels • Communicate with staff to resolve performance and personnel problems; discuss and implement company policies and procedures • Follow and lead all Company values and mission statements • Demonstrate leadership within the organization, modelling appropriate behavior • Support client onboarding and integration efforts, utilizing project management best practices to ensure complete and timely integration • Ensure accountability by monitoring task completion and escalating late or incomplete items in accordance with established processes • Act as an internal liaison during integrations, ensuring processes, workflows, and communication channels are clearly defined • Partner with internal stakeholders to align operational control processes with client and business needs • Assist the Senior Director in defining, tracking, and improving key Operational Controls performance indicators (e.g., SLA adherence, call handling time, resolution rates, backlog, customer satisfaction) • Use data and reporting insights to proactively identify risks and improvement opportunities • Ensure operational metrics are accurate, visible, and actionable • Drive enhancements to OC tools, documentation, and standard operating procedures • Support change management initiatives related to systems, workflows, or service models • Ensure the OC function scales effectively as volume, clients, and complexity grow.

Daikin Comfort Technologies is seeking a professional, skilled individual for our Technical Service Mgr position for our branch operations group located remotely, but local to our Kansas City, MO region. The Technical Service Mgr supports internal and external customers who install, repair, and maintain heating and air-conditioning systems for an assigned geographical region. The Technical Service Mgr is responsible for conducting seasonal training classes to enrich new and existing customers as a technical subject matter expert. This candidate will routinely work with company-owned branch employees, Territory Sales Mgr, as well as external customers such as Dealers, Independent Dist and Mfg Rep to ensure positive customer satisfaction while meeting departmental goals and objectives. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. Position Responsibilities may include: - Responsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region. - Provides technical expertise for product reliability investigations. - Gather “Voice of the Customer” to proactively monitor for early signs of quality issues, and support through job site visits to address customer needs and provide resolutions. - Completes field service reports via current software workflows with pertinent data to document field reported issues to ensure product integrity. - Evaluation of product installation and operation at customer sites when required while using Daikin installation, service, and engineering manuals for validation. - Service Bulletin support to internal and external customers and provides implementation of corrective action plans. - Provides oversight for warranty unit replacements, and labor allowance dollars. - Train & Audit Independent Distributor trainers and technical managers, when required. - Participate in additional projects/activities to support ongoing business needs as assigned by Divisional leadership. - Responsible for conducting Technical Training Sessions for dealers and contractors on proper Installation, start up, Commissioning, Service & Troubleshooting of Daikin products, with a focus on targeted dealers with failure rates to ensure product integrity. - Provide technical guidance to field technicians for installations, repairs, and system optimizations. Helps in understanding Daikin technology, mobile apps, technical manuals, schematics, piping and wiring diagrams. - Maintain detailed records and reports of customer interactions, issues resolved, and solutions provided. - Document recurring problems and suggest preventative measures. - Completion of Daikin STEP (Service Technician Excellence Program) program, Daikin D-STAR testing requirements and assigned professional development Knowledge & Skills: - Public speaking. - Excellent customer service, relationship management and interpersonal skills. - Proficiency in Microsoft Office365 including Teams, Outlook, Word, Excel, and PowerPoint - Excellent written and verbal communication skills. - Self-motivated with attention to detail. - Ability to de-escalate customer issues with calm demeanor and problem-solving. - Excellent organizational, time and project management skills. - Rational strong work ethic and integrity are required for this fast-paced environment. - Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools. - Ability to prioritize and facilitate multiple projects to a high degree. Experience: - Minimum 5 years technical support experience required. - Minimum 1-year technical training experience preferred. Education/Certification: - High School Diploma or GED equivalent required - HVAC certification or two-year HVAC college degree preferred. People Management: No Physical Requirements / Work Environment: - Must be able to perform essential and additional responsibilities. - Ability to climb ladders and lift 50lbs. - Travel as required depending on territory. - Work within confines of typical job sites including attics, crawl spaces and roof tops in challenging climates  Reports To: - Manager, Divisional Tech Services Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Daikin Comfort Technologies is seeking a professional, skilled individual for our Technical Service Mgr position for our branch operations group located remotely, but local to our West Allis, WI region. The Technical Service Mgr supports internal and external customers who install, repair, and maintain heating and air-conditioning systems for an assigned geographical region. The Technical Service Mgr is responsible for conducting seasonal training classes to enrich new and existing customers as a technical subject matter expert. This candidate will routinely work with company-owned branch employees, Territory Sales Mgr, as well as external customers such as Dealers, Independent Dist and Mfg Rep to ensure positive customer satisfaction while meeting departmental goals and objectives. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. Position Responsibilities may include: - Responsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region. - Provides technical expertise for product reliability investigations. - Gather “Voice of the Customer” to proactively monitor for early signs of quality issues, and support through job site visits to address customer needs and provide resolutions. - Completes field service reports via current software workflows with pertinent data to document field reported issues to ensure product integrity. - Evaluation of product installation and operation at customer sites when required while using Daikin installation, service, and engineering manuals for validation. - Service Bulletin support to internal and external customers and provides implementation of corrective action plans. - Provides oversight for warranty unit replacements, and labor allowance dollars. - Train & Audit Independent Distributor trainers and technical managers, when required. - Participate in additional projects/activities to support ongoing business needs as assigned by Divisional leadership. - Responsible for conducting Technical Training Sessions for dealers and contractors on proper Installation, start up, Commissioning, Service & Troubleshooting of Daikin products, with a focus on targeted dealers with failure rates to ensure product integrity. - Provide technical guidance to field technicians for installations, repairs, and system optimizations. Helps in understanding Daikin technology, mobile apps, technical manuals, schematics, piping and wiring diagrams. - Maintain detailed records and reports of customer interactions, issues resolved, and solutions provided. - Document recurring problems and suggest preventative measures. - Completion of Daikin STEP (Service Technician Excellence Program) program, Daikin D-STAR testing requirements and assigned professional development Knowledge & Skills: - Public speaking. - Excellent customer service, relationship management and interpersonal skills. - Proficiency in Microsoft Office365 including Teams, Outlook, Word, Excel, and PowerPoint - Excellent written and verbal communication skills. - Self-motivated with attention to detail. - Ability to de-escalate customer issues with calm demeanor and problem-solving. - Excellent organizational, time and project management skills. - Rational strong work ethic and integrity are required for this fast-paced environment. - Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools. - Ability to prioritize and facilitate multiple projects to a high degree. Experience: - Minimum 5 years technical support experience required. - Minimum 1-year technical training experience preferred. Education/Certification: - High School Diploma or GED equivalent required - HVAC certification or two-year HVAC college degree preferred. People Management: No Physical Requirements / Work Environment: - Must be able to perform essential and additional responsibilities. - Ability to climb ladders and lift 50lbs. - Travel as required depending on territory. - Work within confines of typical job sites including attics, crawl spaces and roof tops in challenging climates  Reports To: - Manager, Divisional Tech Services Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Company Description About Syngenta At Syngenta Crop Protection, we're pioneering solutions that safeguard global food security while championing sustainable agriculture. As a world market leader headquartered in Switzerland, we empower farmers with innovative crop protection technologies that defend against nature's toughest challenges. We unite advanced science with digital solutions to develop intelligent crop protection that maximizes yields while minimizing environmental impact. Join our mission of revolutionizing plant protection from seed to harvest. Job Description Please note: This position will support a territory covering Iowa, Minnesota, North Dakota, South Dakota, and Eastern Nebraska. The role can be supported remotely from within the territory. Optimal support location is in the Des Moines area. At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. To support this challenge, the Syngenta Professional Solutions team is currently seeking a Sales Territory Manager to support Syngenta’s Turf Business. Accountabilities: - Manage a key turf territory maximizing sales efforts in the golf and lawn care markets. - Develop trust as well as a solid working relationship with the key end users in the territory. - Develop trust as well as a collaborative relationship with distribution in the territory. - Achieve revenue and profit objectives delivered by robust business plans. - Develop and implement “Go to Market” strategies that support Brand Value. - Manage key end users and distributor sales representatives to achieve sales target. - Collaborate with Syngenta sales and marketing personnel to implement sales plan. - Execute sales and marketing plans to gain maximum market share within the territory. - Properly steward product portfolio by making sound recommendations to end users. Qualifications Required: - A minimum of a Bachelor’s degree, preferably in Agriculture or related field. - A minimum of 2 years of field experience in either in sales or a technical capacity. - Up to 75% travel is required for this position. - Must be eligible to work in the United States without sponsorship support from Syngenta. Desired: - Technical knowledge of the product portfolio and of competitive products in the market. - Must be able to recognize competitive activities in the marketplace and know how to effectively minimize impact without compromising profit targets. - Must have agronomic knowledge to write spray programs for end users, provide on-site consultation and be an overall resource within the territory. Additional Information What We Offer: - A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. - Full Benefit Package (Medical, Dental & Vision) that starts your first day. - 401k plan with company match, Profit Sharing & Retirement Savings Contribution. - Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Use of AI in Our Recruitment Process At Syngenta, we use artificial intelligence (AI) to screen applications for high-volume roles. When you submit an application, AI technology assesses your profile against the job requirements and generates a matching score. This score reflects how closely your qualifications, skills, and experience align with the role's criteria as defined in the job description. See our Privacy Notice for details about automated decision-making and your rights. WL:4A #LI-Remote