The Senior Director of Operations is a senior enterprise leader responsible for driving performance, discipline, and continuous improvement across Winland’s manufacturing network. This role serves as the architect and integrator of operational excellence, aligning site execution, data, technology, and financial outcomes to deliver Winland’s Mission, Vision, and Values. This leader owns the development and deployment of standardized operating systems, KPI governance, plant health, cost performance, and enterprise-wide improvement programs — ensuring every site has a clear glidepath to safety, quality, delivery, and cost excellence. This is a builder role: someone who thrives in complexity, brings structure where none exists, and turns data into disciplined action. Employee Type: Full time Location: US Works from Home Job Type: Production Operations Job Posting Title: Sr Director, Operations Job Description: Schedule: Remote with Travel up to 75% Work Location: Remote and its strongly preferred to reside in one of the states where our manufacturing facilities are located. (AZ, MO, KY, TX, IL, NY, SC, WI, PA, ND) Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident Insurance, Identity and Fraud Protection Plan, Legal, and Critical Illness. Salary, based on experience and other qualifications: $169k to $296k Annually with additional bonus potential Role and responsibilities: Why This Role Matters The Condiments business is one of Winland’s largest, fastest-growing, and most complex platforms, serving national retailers and foodservice brands across multiple manufacturing locations. With strong customer demand, expanding product lines, and significant investment in people, equipment, and systems, we are now seeking a transformational operations leader to take this business to the next level. This role is ideal for a senior operations executive who wants to own a multi-plant manufacturing network, drive operational excellence, and leave a lasting mark on a high-visibility, high-growth food platform. Your Impact As Senior Director of Operations – Condiments, you will have full responsibility for safety, quality, service, cost, and people across Winland’s Condiments manufacturing network. You will lead several high-volume plants producing sauces, dressings, syrups, and marinades for some of the most demanding customers in the industry. - You will be empowered to: - Shape the strategy - Set the operating standards - Build the leadership bench - Deliver financial results This is a P&L-influencing leadership role with direct impact on Winland’s growth and profitability. What You Will Do Lead a High-Performance Manufacturing Network - Provide strategic and operational leadership across multiple condiment manufacturing sites - Ensure world-class performance in safety, food safety, quality, service, and cost - Build a culture of accountability, engagement, and continuous improvement Deliver Operational Excellence - Drive plant-to-plant consistency using standardized operating systems, KPIs, and performance reviews - Improve reliability, throughput, and asset utilization in high-speed packaging and bottling operations - Lead packaging, quality, and sanitation excellence to protect brands and customers Own Customer Service & Growth - Ensure on-time, in-full delivery for major retail and foodservice customers - Support new product launches, seasonal demand surges, and volume growth - Strengthen Winland’s reputation as a trusted, reliable manufacturing partner Drive Financial Performance - Deliver cost savings, productivity improvements, and margin expansion - Optimize labor, materials, and overhead while protecting safety and quality - Partner with Finance, Supply Chain, and Commercial teams to support profitable growth Build the Leadership Pipeline - Coach and develop Plant Managers and Operations Directors - Create succession plans and build leadership depth across the network - Model Winland’s values of Excellence, Quality, Integrity, Respect, and Collaboration Qualifications: - Bachelor’s degree (minimum), with preferably a masters, in topics such as environmental science, corporate sustainability and business management. - Led multi-site food or beverage manufacturing - Deep experience in high-speed packaging and bottling preferred - A track record of improving service, cost, and reliability simultaneously - Strong people leadership and change-management skills - The ability to operate at both strategic and hands-on levels Winland Foods believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. EEO Statement: Winland Foods seeks to recruit, develop, and retain the most talented people from a diverse candidate pool, and as a global company we believe our success is enhanced by fostering equity and inclusion in the workplace. Therefore, Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, and any other characteristic protected by applicable law.

Sobre o Grupo QuintoAndar Somos o Grupo QuintoAndar, o maior ecossistema imobiliário da América Latina. Guiados por um propósito compartilhado de ajudar pessoas a amar o lugar onde moram, contamos com um portfólio diversificado de marcas e soluções, em diferentes países da América Latina, que contemplam todas as fases da jornada do morar e ainda um Hub de Tecnologia em Portugal. Desenvolvemos tecnologias e inovação para transformar e impulsionar a experiência de moradia como um todo. Com o apoio de uma equipe de classe mundial de investidores e consultores, como Kaszek, Qualcomm, General Atlantic e SoftBank, o Grupo QuintoAndar está atualmente avaliado em mais de US$ 5,1 bilhões e continua a crescer ano após ano. Aqui você trabalhará com os melhores profissionais do mercado, em um ambiente que respira inovação, colaboração e alto desempenho. Para saber mais sobre a nossa história, acesse https://grupoquintoandar.com/pt/ Localização & Modelo de Trabalho Remoto Nosso time de Operações atua em modelo majoritariamente remoto. Etapas do Processo Seletivo As etapas dos nossos processos seletivos têm como objetivo avaliar suas experiências e oferecer a você a oportunidade de conhecer nossos times e oportunidades de carreira, sendo estruturadas da seguinte forma: - Triagem; - DG (Dinâmica de Grupo); - Entrevista com Hiring Manager; - Entrevista com Stakeholder; - Offer o/ Sobre a Área O time de Operações do QuintoAndar busca garantir a melhor experiência para os nossos parceiros, atuando como o elo estratégico entre o dia a dia e a entrega de valor real. Nesta posição, você será a peça-chave para a saúde financeira e operacional da nossa rede. Mais do que liderar o ciclo de pagamentos e auditar processos para prevenir duplicidades, buscamos um olhar analítico apurado. Queremos alguém inconformado com o status quo, que não aceite apenas 'rodar a operação', mas que tenha o apetite para transformar dados em planos de ação e elevar nossa melhoria contínua a um novo nível estratégico. Requisitos - Vaga exclusiva para Pessoas com Deficiência (PcD) - Perfil Analítico e Proativo: Visão crítica para cruzamento de dados, identificação de gargalos operacionais e autonomia para propor melhorias estruturais. - Domínio de Google Sheets: Experiência avançada na construção de planilhas complexas, automação de processos e organização de bases de dados. - Data Visualization (Looker Studio): Capacidade para criar, alimentar e interpretar dashboards estratégicos. - Gestão de Ferramentas de Suporte: Familiaridade com sistemas de tickets (Zendesk, Salesforce ou similares) e habilidade para atuar sob metas de SLA e prazos de resposta. - Noções de SQL: Capacidade de realizar edições básicas em queries (ex: alteração de datas e parâmetros). - Diferencial: Conhecimento avançado em SQL para extração e correção de bases será considerado um grande plus. - Comunicação Assertiva: Habilidade para construir relacionamentos interpessoais e alinhar expectativas com parceiros e diferentes stakeholders. Responsabilidades - Gestão do Ciclo de Pagamentos: Liderar o fechamento mensal da rede de parceiros, assegurando o cumprimento rigoroso das regras contratuais e das variáveis de campanhas vigentes. - Auditoria e Prevenção de Fraudes: Analisar relatórios operacionais (ex: instalação de placas) e validar a execução de serviços para garantir a acuracidade dos pagamentos, atuando ativamente na identificação e mitigação de riscos ou fraudes financeiras. - Análise de Dados e Reporting: Auditar métricas financeiras e identificar gaps operacionais, transformando dados em dashboards e relatórios estratégicos para interface com stakeholders de outras áreas. - Administração de Dados (SAP): Gerenciar cadastros bancários e informações financeiras no SAP, garantindo a integridade da base de dados para evitar falhas de faturamento ou inconsistências sistêmicas. - Monitoramento de Campanhas: Acompanhar o desempenho financeiro das campanhas de engajamento e consolidar os resultados para análise de ROI e impacto. - Suporte Especializado e Relacionamento: Atuar como ponto focal para parceiros na resolução ágil de questões financeiras e operacionais via sistemas de tickets (Zendesk/Salesforce), garantindo o cumprimento de SLAs e a excelência no atendimento. Importante - O nosso processo seletivo começa na candidatura! Se você está realmente a fim de fazer parte do nosso time, foque nessa etapa do processo. Nós analisamos todos os candidatos individualmente e damos retorno para todas as pessoas que investiram tempo em se candidatar - Toda comunicação é feita por e-mail, então fique atento às nossas mensagens e libere o domínio @quintoandar.com.br para nossos e-mails não irem parar no spam. Benefícios - Salário competitivo - PLR - Participação nos Lucros e Resultados - Remuneração variável (Somente para vagas comerciais) - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids Diversidade & Inclusão no Grupo QuintoAndar Valorizamos a diversidade e queremos que todas as pessoas se sintam bem-vindas por aqui — independentemente da sua idade, identidade de gênero, orientação sexual, raça, cor, etnia, origem, deficiência, religião ou qualquer outra característica. Todas as nossas vagas são abertas para todas as pessoas! Você verificará que existem algumas perguntas sobre diversidade no formulário de inscrição. Em vagas afirmativas, as informações poderão ser utilizadas para verificar o seu alinhamento com o público-alvo da oportunidade, podendo, nesses casos, ter caráter eliminatório. Para vagas não afirmativas, esses dados serão utilizados de forma anonimizada, exclusivamente para acompanhar e aprimorar nossas práticas de inclusão nos processos seletivos e sem impacto na sua candidatura. Privacidade e Proteção a Dados O Grupo QuintoAndar atua em conformidade com as leis de privacidade e proteção de dados, incluindo, mas não se limitando à Lei Geral de Proteção de Dados Pessoais - LGPD (Lei nº 13.709/2018), e garante a segurança de seus dados pessoais. Para saber mais, acesse o nosso Aviso de Privacidade para Pessoas Candidatas. Se tiver dúvidas ou quiser exercer seus direitos como titular de dados, entre em contato com a gente pelo Canal de Atendimento.

• Leading LOA, STD, ADA, and/or LTD Appeals service teams • Developing strategy and business plans to deliver market-centric capabilities and processes • Working with broader organization and external parties to identify and gaps and develop a plan to address • Anticipating future trends and challenges, developing and implementing strategies to address opportunities • Assessing and evaluated business/technology partners to integrate products on various platforms • Developing and recommended Claims and Service level strategies and tactics • Demonstrating expertise in accurate Appeals Claim Management • Collaborating with peers and senior leadership to deliver exceptional service • Managing Appeals departmental budget and plan effectively for responsible growth • Enhancing the Claims team through regular business updates to ensure alignment with organizational goals • Fostering a culture of trust within the team • Establishing performance metrics with clear systems of measures and accountabilities that drive results • Ensuring that an effective system of regulatory compliance and internal controls have been maintained • Complying with applicable laws and regulations, and documented procedures that incorporated preventive and defective controls • Partnering with Regulatory Compliance and Risk Committees

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: The Supervisor Operations provides direct supervision to entry and/or processing staff and provides hiring, training, evaluation, development and performance management. Monitors and directs workflow to ensure timely and accurate processing to meet organizational objectives and contractual requirements. Develops policies and procedures to improve efficiencies and to support new contracts or programs. Interfaces with internal staff at all levels, field personnel, staff from other contractors and customers. Creates and monitors reports as required for process control and production effectiveness. Makes necessary adjustments to maintain quality standards and achieve operational goals. Completes special projects as required. - Ensures production effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement. - Ensures quality effectiveness by monitoring reports and making adjustments to processes and procedures as necessary. - Responds to customer inquiries and tracks issues for possible process improvement. - Represents department with efforts to promote relationships, improve processes and secure goals. - Collects and analyzes operational data to determine reasons for calls and identify efficiency improvements. - Performs quality control work and provides feedback and coaching to staff. - Handles administrative issues (associate issues, disciplinary matters, timekeeping, scheduling). - Handles escalations. - Works on special projects as required for staff or self-development as well as meeting corporate and departmental goals and objectives. - Works in conjunction with department staff to analyze and construct procedures in response to new programs or contracts. - Develops and maintains relationships with other departments to collaborate on issues and ensure optimum customer satisfaction. - Performs other duties as assigned - Complies with all policies and standards. Education/Experience: Bachelor's Degree in a related field or equivalent work experience required. 2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required. 2+ years in healthcare (government healthcare delivery preferred) or production environment required. Experience in Medicare is highly preferred. Experience in enrollment is highly desired. Government Security/Clearance/Citizenship Requirements: May require US citizenship and current security clearance Pay Range: $56,200.00 - $101,000.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act