• Design, operate, and optimize AWS cloud environments across services such as EC2, VPC, S3, and Lambda. • Ensure high availability, performance tuning, and cost efficiency across infrastructure components. • Implement scalable architectures aligned with reliability and security best practices. • Administer Linux and Windows servers in production environments. • Execute server patching, maintenance cycles, and lifecycle management. • Ensure proper monitoring, backups, and recovery procedures are in place. • Implement and maintain security solutions including AWS native security services and third party tools such as Qualys or CrowdStrike Falcon. • Apply security hardening standards and support audit readiness. • Design and maintain automated provisioning workflows for new instances and application deployments. • Work within structured incident and change management processes. • Collaborate through ticketing systems such as Jira. • Maintain clear and structured technical documentation. • Actively participate in knowledge sharing and cross team collaboration.

• Help build and maintain a container based infrastructure that is elegant, redundant, scalable and compliant, and support the rest of the team doing the same. • Be part of SmithRx Agile development team to deliver an end-to-end automation of deployment, monitoring, and infrastructure management in AWS. • Gain a deep understanding of the challenges that SmithRx faces, technical and otherwise; collaborate with other teams to identify and carry out effective solutions. • Work closely with our development team to develop and maintain CI/CD pipelines in a reproducible and secure manner. • Monitor and troubleshoot infrastructure issues, and perform root cause analysis when necessary. • Collaborate with developers to ensure that applications and services are built with scalability, reliability, and security in mind. • Organize the highest levels of systems and infrastructure availability, acting proactively. • Be a pillar of a collaborative learning culture through exploration of new technologies, application of best practices, and any other innovations you would like to experiment with. • Develop custom scripts to increase system efficiency and lower the human intervention time on any tasks. • Be effective in maintaining SmithRX security program controls and best practices. • Understand the health regulatory space and maintain continuous compliance on frameworks like HIPAA, and SOC2. • Make pragmatic decisions about technical tradeoffs, infrastructure costs, and resource utilization. • Be a part of on-call PagerDuty rotations.

• Act as trusted advisor for customers and Account Team by leveraging your domain expertise to align with customer's business outcomes and Account Team's strategic engagement. • Become an expert in DoiT Cloud Intelligence™ (DCI) products and services—such as Cloud Analytics, DCI Insights, Cloud Composer, CloudFlow, DataHub, and more - to help customers optimize their cloud operations and better operate, analyze, and monitor their cloud workloads. • Use those tools hands‑on to surface and explain cost, performance, security, and reliability signals. • Design and implement automations and workflows that reduce toil for customers and internally. • Embed DCI into customers’ existing observability, CI/CD, and governance processes. • Specializing in Cloud Infrastructure, while adaptable to acquire necessary knowledge to cover level 100 topics on Data, ML, GenAI to support customers and organization's business needs. • Work directly with customers' engineers, architects, and FinOps teams to translate vague pain points into concrete technical plans, and then ship changes that stick and make an impact. • Feed learnings from the field back into DoiT by identifying repeatable use cases that should become standard patterns, and partnering with Product and Engineering on product gaps, features, and “gravel roads” to pave.

• Designing, implementing, and managing cloud-based systems • Working service catalog requests - Add/modify/delete distribution lists, shared mailboxes, groups, service accounts • Create batches for user license patching • Interfacing with IDM team • Create and maintain reports on user access, elevated access, and service accounts • Manage elevated access requests/revocations • Keep Windows servers up to date on SSL certificates • Troubleshoot user issues regarding access to Microsoft 365 • May occasionally include special projects in Account Management