• Provides integrated off-site support to patients, pharmacists, and providers. • Works closely with patients to deliver medication adherence support. • Provide “legendary” care to hospital patients by offering custom medication management services. • Serve as an off-site member of the clinic team providing prior authorization, and financial assistance. • Educate prospective pharmacy patients on the hospital pharmacy’s services. • Handle all medication needs of patients. • Grow the specialty pharmacies patient population by adhering to Shields’ programs. • Resolve insurance related issues and complete benefit investigations. • Review patient’s need for financial assistance and secure it when needed. • Document patient information within the hospital EMR and other tools required. • Ensure that patients remain on track with medication regimens. • Secure prescription renewals and assist patients with the awareness of their medications. • Identify medications requiring special storage and handling. • Answer, resolve and triage inbound inquiries. • Achieve operational objectives by inputting data and preparing action plans for follow-up. • Actively participate in process improvement initiatives. • Protect organization's value by keeping information confidential. • Update knowledge through educational opportunities and professional publications. • Other duties as assigned.

• Make outbound calls to eligible patients and enroll them with Shields Partner Pharmacy • Educate patients on the services offered by the Shields Specialty Pharmacy Program

• The Consultative Pharmacist 2 consults with patients, pharmacies and providers to provide patient care in the form of optimal medication therapy • Advises safe, accurate and timely usage of medications • Designs, implements, evaluates and makes adjustments to medication care plans • Monitors medication therapy and makes adjustments as needed • Works as the medication expert in focused proactive heath campaigns that target improving health outcomes for patients with specific conditions

• Optimize patient outcomes through telephonic interventions • Focus on the tactical execution of medication management services, including polypharmacy, adherence, and pharmacotherapy optimization • Counsel patients via telephonic outreach on medication adherence, address any medication related problems such as adherence barriers, polypharmacy, or high risk medication use, and make appropriate evidence-based recommendations to patients and Practice Care Teams • Perform focused clinical chart reviews as needed to inform patient interventions • Obtain and document patient commitment to medication adherence and address barriers in real time • Escalate complex clinical cases to prescribers or interdisciplinary teams as appropriate • Meet and sustain performance goals (e.g., STARs, HEDIS) • Collaborate with Physicians, clinical and administrative staff to optimize the Medication Management workflow and patient experience • Proactively identify gaps in medication management through patient interactions and translate patient insights into targeted recommendations that drive improvements in practice operations and clinical workflows • Participate in the design, implementation, and evaluation of pilot programs or process changes (“test and learn”) within the outreach model • Serve as a clinical subject matter expert, leveraging clinical pharmacy expertise to support organizational objectives and adapt to evolving healthcare needs • Develop and maintain standardized resources, educational tools, and clinical protocols to support improved medication outcomes and performance on quality measures (e.g., STARS, HEDIS) for practices, clinicians, and patients