• Make outbound calls to eligible patients and enroll them with Shields Partner Pharmacy • Educate patients on the services offered by the Shields Specialty Pharmacy Program

• The Consultative Pharmacist 2 consults with patients, pharmacies and providers to provide patient care in the form of optimal medication therapy • Advises safe, accurate and timely usage of medications • Designs, implements, evaluates and makes adjustments to medication care plans • Monitors medication therapy and makes adjustments as needed • Works as the medication expert in focused proactive heath campaigns that target improving health outcomes for patients with specific conditions

• Optimize patient outcomes through telephonic interventions • Focus on the tactical execution of medication management services, including polypharmacy, adherence, and pharmacotherapy optimization • Counsel patients via telephonic outreach on medication adherence, address any medication related problems such as adherence barriers, polypharmacy, or high risk medication use, and make appropriate evidence-based recommendations to patients and Practice Care Teams • Perform focused clinical chart reviews as needed to inform patient interventions • Obtain and document patient commitment to medication adherence and address barriers in real time • Escalate complex clinical cases to prescribers or interdisciplinary teams as appropriate • Meet and sustain performance goals (e.g., STARs, HEDIS) • Collaborate with Physicians, clinical and administrative staff to optimize the Medication Management workflow and patient experience • Proactively identify gaps in medication management through patient interactions and translate patient insights into targeted recommendations that drive improvements in practice operations and clinical workflows • Participate in the design, implementation, and evaluation of pilot programs or process changes (“test and learn”) within the outreach model • Serve as a clinical subject matter expert, leveraging clinical pharmacy expertise to support organizational objectives and adapt to evolving healthcare needs • Develop and maintain standardized resources, educational tools, and clinical protocols to support improved medication outcomes and performance on quality measures (e.g., STARS, HEDIS) for practices, clinicians, and patients

• Complete prior authorizations • Source financial assistance on behalf of patients • Process pharmacy claims • Coordinate medication dispensing and shipping • Dispensing functions including medication ordering, labeling and ensuring proper verification is complete • Improve the patient experience by answering questions and requests via phone • Act as a liaison between the patient, their provider and the pharmacist