Job Summary Are you an Epic Hospital Billing Claims Analyst? Bring your HB Claims build experience to Tower Health and play a key part in implementing, developing, and maintaining the Epic system along with third-party systems. This role is primarily remote with a preference for those residing in Eastern and Central time zones. Your contributions will include: - Analysis - Investigating processes to understand operations. Researching, analyzing, and understanding workflows of end users. - Building & Testing - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety. - Troubleshooting - Resolving integration/mapping issues. Methodically approaching problems or processes to troubleshoot and resolve. Developing application and integrated test scripts. Participating in thoroughly testing builds. Providing on-call support based on upon application needs. - Independently Interacting - Establishing credibility at all levels and build partnerships with customers and colleagues. Working closely with Senior Analysts and technical IT staff to implement, upgrade and support software systems. Comfortably presenting information to colleagues and end users and tailoring communication to the audience. Communicating, collaborating, and sharing knowledge with team. - Developing Knowledge/Skills - Obtaining an in-depth knowledge of the Epic platform for the supported application and a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise. #READ #LI #LI Qualifications - Epic Resolute Hospital Billing Claims certification is required. - Epic analyst HB Claims build experience is required. - Excellent communication skills and customer-service oriented. Collaboration with IT staff and end users is key for this position. - A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. - Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree. - Proven critical thinking skills, follow through, and attention to detail. Overview Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

• Responsible for the administration, configuration, and optimization of tools used by the Revenue Organization • Collaborate with RevOps and business users • Ensure effective use of tools and drive process efficiencies

Title: Business Analyst - Servigistics Location: San Diego, CA, United States Remote Job Description: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst - Servigistics to join our team in San Diego, California (US-CA), United States (US). Business Analyst - Servigistics Position Overview The Servigistics Business Analyst will be responsible for analyzing, designing, and optimizing aftermarket service parts management processes using the PTC Servigistics platform. The role bridges business requirements and technical implementation to ensure successful deployments, enhancements, and ongoing support. Key Responsibilities - Collaborate with stakeholders to gather and analyze business requirements related to service parts planning. - Document functional specifications, process flows, and user stories for Servigistics implementations. - Work closely with technical teams to translate business needs into Servigistics configurations. - Support solution design activities, including demand forecasting, inventory optimization, and supply planning. - Perform data analysis, validation, and transformation for system inputs and outputs. - Assist in testing activities including functional testing, UAT, and regression testing. - Develop training materials and conduct user training sessions. - Monitor system performance and collaborate on enhancements and issue resolution. - Support integration activities between Servigistics and ERP/Supply Chain systems. - Provide ongoing functional support post-implementation. Required Skills & Qualifications - Bachelor's degree in Engineering, Supply Chain, Computer Science, or related field. - 3-8 years of experience as a Business Analyst in supply chain or service parts management. - 3 years of Hands-on experience with PTC Servigistics modules such as Service Parts Management (SPM). - Strong understanding of demand planning, forecasting, and inventory optimization processes. - Ability to create clear and detailed business and functional requirement documents. - 3 years of experience in SQL, data analysis, and visualization tools. - Excellent communication and stakeholder management skills. Preferred Qualifications - Experience with PTC Servigistics 11.x or higher. - Knowledge of Oracle, SAP, or other ERP platforms. - Exposure to integration technologies (APIs, middleware, ETL tools). - Experience in Agile/Scrum methodology. Personal Attributes - Strong analytical and critical-thinking skills. - Ability to handle multiple tasks and deadlines effectively. - Detail-oriented with a focus on quality and accuracy. - Ability to work both independently and within cross-functional teams. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,948 - $164,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Role Description The incumbent serves as a Clinical Pharmacist (CP) in a VISN Clinical Contact Center (CCC) as part of an interdisciplinary healthcare team. The Clinical Pharmacist is responsible for providing optimal clinical and pharmaceutical care activities in the VISN CCC in accordance with the department's mission, vision, and goals. The VISN CCC Clinical Pharmacist's primary responsibility is the utilization of evidence-based pharmaceutical care services through direct interactions with patients and providers as well as the safe provision of pharmaceuticals and medication information in a timely manner. This pharmacist promotes and manages drug therapy based on current clinical knowledge and established policies. - Completion of electronic prescription orders, checking of completed prescription orders for accuracy and safety. - Management of VA and VISN formularies, and assistance in achieving VISN goals related to medication management and patient care. - Receiving and handling escalated telephone calls from veterans, their family members, and/or legal representatives regarding: - Appropriate use of medications and medical devices. - Basic billing inquiries. - Clinical questions. - Medication refills/renewals. - Drug-drug interactions. - Adverse effects. - Food-drug interactions. - Product availability. - Pharmacy policies as appropriate. - Monitoring provider's orders for appropriateness of therapy and reporting drug errors, adverse drug reactions, allergies, incompatibilities, side effects, and patient compliance issues. - Actively reviewing patient medication regimens for: - Cost-effective drug selection. - Dosing. - Contraindications. - Therapeutic duplication. - Appropriate route and method of administration. - Drug interactions. - Therapeutic outcomes. - Providing findings and responses to drug information requests to prescribers in a timely manner. - Utilizing patient care information systems such as VistA and CPRS to obtain critical patient data elements and document clinical interventions. - Managing recalls and medication shortage situations by substituting alternate dosage strengths or products per facility policy. - Entering supply orders appropriate for patient care per VISN CCC policy. - Managing various actions for medication orders, including flagging prescriptions and generating unsigned discontinued orders. - Reviewing prescription renewal verification requests and extending refills until the next scheduled appointment under the provider's name. - Participating in continuous daily improvement, Unit Practice Councils, and similar quality improvement initiatives. - Participating in the training and in-servicing of pharmacists, pharmacy technicians, pharmacy residents, pharmacy students, and other medical center personnel. - Acting as a point-of-contact for outside services in assisting with patient care issues. - Completing additional duties as assigned. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. - Licensure: Full, current, and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States, or the District of Columbia. - English Language Proficiency: Pharmacists must be proficient in spoken and written English. Requirements - GS-11 Pharmacist: None beyond the basic requirements. - GS-12 Clinical Pharmacist (Full Performance Level): - 1 year of experience equivalent to the next lower grade level, or - Completion of an ACPE-accredited Pharm.D. program. - Knowledge, skills, and abilities (KSAs): - Knowledge of professional pharmacy practice. - Ability to communicate orally and in writing to both patients and health care staff. - Knowledge of laws, regulations, and accreditation standards related to the distribution and control of scheduled and non-scheduled drugs. - Skill in monitoring and assessing the outcome of drug therapies. - Preferred Experience: - Five years of outpatient pharmacy experience. - Experience with VA Health Connect clinical operations. - Ability to multi-task in a fast-paced work environment. - Ability to self-resolve technical/computer issues. - Very strong service skills. Benefits - Relocation/Recruitment Incentives: Not Authorized. Physical Requirements See VA Directive and Handbook 5019.