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Go DocGo
Manager, Quality and Safety
Location
Illinois
Posted
90 days ago
Salary
$80K - $85K / year
Seniority
Mid Level
Job Description
Manager, Quality and Safety
DocGo
• Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting. • Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts. • Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact. • Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables. • Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review. • Support internal and external quality meetings by preparing materials, summaries, and performance reporting. • Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics. • Track and support chart review workflows for new and existing clinicians. • Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools). • Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date. • Assist with implementation calls and provide support related to clinical quality and NP supervision requirements. • Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking. • Identify opportunities to automate manual processes and improve reporting efficiency. • Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.
Job Requirements
- Bachelor’s degree in Healthcare Administration, Public Health, Data Analytics, or a related field (Master’s degree preferred).
- Minimum of 2 years of experience in clinical quality reporting and analysis, data management, or healthcare program management.
- Experience working in a healthcare environment with a focus on clinical quality, compliance, process or performance improvement.
- Excellent written and verbal communication skills, with the ability to interact effectively with clinicians, leadership teams, and external partners.
- Proven ability to work cross-functionally, partnering with clinical leadership, operations, and IT teams.
- Experience working directly with external partners and stakeholders to meet contractual obligations and reporting requirements.
- Ability to manage complex projects, including the development and implementation of new processes or systems.
- Knowledge of patient safety, adverse event reporting, and strategies to improve clinical outcomes.
- Demonstrated ability to adapt to new systems and tools quickly.
- Strong problem-solving skills with a continuous improvement mindset.
- Ability to work independently while managing multiple priorities and deadlines.
- Experience with JIRA and Looker preferred.
Benefits
- Eligible for medical, dental, vision, 401k and PTO
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