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• Monitor patients' health data: regularly review incoming health data (e.g., blood pressure, heart rate, oxygen saturation) through remote monitoring platforms • Identify and escalate abnormal readings: recognize trends and variations from normal ranges, flagging abnormal and critical alerts and escalating concerns to the appropriate healthcare provider for intervention • Educate patients and caregivers: provide guidance on the proper use of remote monitoring devices, explain the significance of their readings, and encourage adherence • Manage noncompliance and patient engagement: monitor patient adherence to remote monitoring program, determine reasons for noncompliance, and provide guidance and support to encourage participation; follow up with patients who are not regularly transmitting data • Document and report: maintain accurate documentation of patient interactions, abnormal readings, and escalations; ensure compliance with healthcare policies and regulations, including HIPAA • Coordinate with healthcare teams: communicate findings, abnormal trends, and patient concerns to physicians, nurses, and care coordinators to facilitate timely medical interventions • Troubleshoot technical issues: assist patients in resolving connectivity or device-related issues, ensuring accurate data transmission and functionality; coordinate with technical support teams if necessary • Participate in continuous training and improvement: stay up to date with advancements in remote monitoring technology and modalities • Remote monitoring expertise; be a resource for compliance of remote device management for the practice physicians and clinical staff • Resolve other issues appropriate to position

• Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams • Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics • Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization • Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs • Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency • Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy • Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams • Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines • Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor • Lead strategic initiatives and special projects to support business growth and operational excellence

• Provide direct leadership for a large team of clinical and non-clinical staff members (20-25) • Provide daily oversight and mentorship of PCS/CIED Team Coordinator • Ensure allocation/scheduling of staff to provide adequate coverage for each clinic • Participate in management huddles, quality improvement meetings, and cross-functional initiatives • Review and approve timecards and time off for each team member • Ensure quality audit feedback is provided to each team member • Lead end-to-end incident review processes • Conduct regular meetings with the team to discuss progress, workflow, problems, concerns, and updates • Establish a cadence of individual interactions and team-building activities • Set clear expectations, goals, and objectives for team members • Review key performance indicators (KPIs) and productivity benchmarks

• Partners with Operations to resolve issues surrounding unbilled claims, authorizations, Physician Certification Statements (PCSs), Patient Care Reports (PCRs), and insurance, and demographic capture issues • Responsible for escalating concerns regarding questionable paperwork to appropriate management • Ability to analyze, identify and resolve issues which may cause payer payment delays • Identify and resolve claim edits through understanding of billing guidelines and payer requirements • Reconcile commercial and government accounts, ensuring CPT and diagnostic codes are accurate • Reconcile account balances, and verify payments are applied correctly • Maintain well aged accounts, promptly resolve, and resubmit denied unpaid claims in a timely and efficient manner • Review and correct billing errors, which require a strong knowledge of CPT and ICD-10 coding • Review and audit customer service account inquiries • Provide excellent customer service to all patients, Insurances & Facilities • Perform all other related duties as assigned

• Reviews remote monitoring software daily for transmission data and alerts • Identifies ALERTS that require immediate attention and notifies clinical staff • Performs remote device interrogation and/or follow up • Documents appropriately in database regarding patient remotes • Enters findings and appropriate communication contact per Clinic Management protocol • Coordinates all device monitoring programs such as Merlin.net, CareLink, Biotronik and Latitude • Uploads and reviews daily CIED reports per protocols • Maintain knowledge of new developments in device technology • Be a resource for remote device management for the practice physicians and clinical staff • Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA Guidelines • Resolves issues appropriate to position.

Role Description - Slack Channel & Communication Management - Monitor and review key Slack channels to track clinicians marked as cleared to practice (CTP) and follow required workflows. - Identify clinicians who have completed training. - Respond to clinician inquiries in real time. - Regularly check email for pending questions, requests, and operational updates. - Proactively reach out to clinicians who have not completed required training via Slack, text, email, and phone outreach. - Update the New Clinicians Google Sheet with comments and progress notes. - Document and escalate operational feedback, clinician feedback, and activation milestones (e.g., first consult, added to program training, go-live status). - Clinician Onboarding & Documentation (DocGo) - Manage and maintain the DocGo Clinician Onboarding to SteadyMD. - Support onboarding processes for clinicians with partial system access. - Collaborate with cross-functional teams (People Department, Operations, and Leadership) to streamline onboarding workflows. - Coordinate with stakeholders to track and validate clinician training certifications. - Provide updated onboarding data and reporting as needed. - Platform & Partner Coordination - Follow current guidelines regarding clinician eligibility and scheduling permissions. - Assign platform training (e.g., Wisp, Amazon, DoseSpot) once training updates are finalized. - Support weekly onboarding workflows and coordinate reporting and data sharing. - Ensure clinician onboarding reports are delivered. - Collaborate with external partners to ensure clinicians are ready to begin patient care. Success Metrics - Timely clinician onboarding and activation. - Training completion rates. - Responsiveness to clinician inquiries. - Accuracy of onboarding documentation and reporting. - Efficiency improvements in onboarding workflows. Qualifications - Strong organizational and multitasking skills. - Excellent written and verbal communication abilities. - Experience working with Slack, Google Sheets, and email-based workflows. - Ability to manage multiple stakeholders and cross-functional teams. - Detail-oriented with strong documentation and follow-up skills. - Experience in healthcare operations, clinician onboarding, or workforce management preferred. Preferred Skills - Familiarity with HIPAA compliance and healthcare onboarding processes. - Experience with scheduling platforms and EHR systems (e.g., DoseSpot, SteadyMD). - Ability to analyze workflows and suggest process improvements. EEO/AAP Statement DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job Description Disclaimer The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Role Description - Responsible for accessing multiple software systems to determine if a patient is compliant with their monitoring including Merlin.net, CareLink, Biotronik, and Latitude. - Contacts via telephone non-compliant patients and attempts to uncover the reasons for non-compliance. - Works in sync with the patient and/or patient’s care team in order to resolve patient non-compliance issues. - Troubleshoots and monitors all patient care systems to ensure the programs and technology is working properly to ensure full compliance. - Documents all compliance activities and compliance issues needing to be addressed. - Regularly provides reports to Partners regarding compliance activity and any areas of concern; reports serious issues of compliance immediately. - Provides patient education as needed in order to support the patient’s care team to ensure proper monitoring of the patient as it relates to compliance. - Maintains knowledge of new developments in device technology that may enhance the compliance of patient monitoring. - Be a resource for compliance of remote device management for the practice physicians and clinical staff. - Resolves other issues appropriate to position. - Responsible for contributing to company oversight and information security functions. - May be required to perform other duties as assigned. Qualifications - Must be able to learn the transmitter hardware systems associated with Medtronic, Abbott, Boston Scientific and Biotronik. - Strong patient education skills. - Excellent phone demeanor. - Self-Starter and capable of working independently at home. - Must be patient, empathetic, reliable and flexible. - Strong interpersonal and writing/communication skills. - Excellent documentation/reporting skills. - Demonstrates professionalism in all interactions to create a positive experience. - Understanding of all HIPAA regulations and the need to strictly adhere to them. - Demonstrates empathy to those served. - Proficient in Excel and Microsoft Suite. - Able to juggle multiple tasks at the same time. Preferred Qualifications - Pacemaker & ICD follow-up experience is preferred not required. Physical Requirements - Remote office work with prolonged periods sitting at a desk and working on a computer. - Viewing monitors for long periods of time. - Ability to use various office equipment such as copiers, fax machines, phones. Benefits - Medical, Dental, and Vision (with company contribution). - Paid Time Off. - 401k. Company Description Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry. Cardiac RMS is an award-winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics. In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers, and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise.

• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends • Build and maintain dashboards and recurring reports for WFM and staffing metrics • Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls) • Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance • Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps) • Document processes and create repeatable reporting/automation playbooks • Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports • Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI • Participate in special projects and initiatives as needed

Role Description We’re looking for a detail-oriented Senior Specialist, Licensing & Credentialing to support provider onboarding and compliance across a multi-state telehealth environment. This role is critical to ensuring our clinicians are fully vetted, credentialed, and ready to safely deliver care. - Oversee the end-to-end medical licensing process. - Assist with the onboarding process for new clinicians. - Ensure timely acquisition and renewal of licenses for all SteadyMD physicians and nurses. - Maintain compliance with state and federal licensing regulations. - Act as the primary liaison with medical boards and regulatory agencies. - Update internal teams on changes in licensing laws and requirements. Qualifications - 3+ years of experience in medical licensing. - Working knowledge of current IMLC, FSMB, and reciprocity states. - Experience managing licensing for physicians and nurses across all 51 states. - Strong knowledge of licensing regulations and credentialing best practices. - Excellent organizational and communication skills. - Strong attention to detail. - Ability to work collaboratively with cross-functional teams. - Preferred Tools & Technologies: Slack, Licensing Software (Symplyr, Acorn, Modio, etc.), JIRA, GSuite. Benefits - Medical, Dental, and Vision (with company contribution). - PTO Paid Time Off. - 401k.

• Support the practice by building and scaling robust clinical education programs for virtual and mobile health care models • Responsible for end-to-end training strategy and execution for clinicians across new and existing partner programs • Own training implementation for program launches, ensuring clinicians are equipped with the knowledge required to deliver high-quality care • Design, build and maintain a comprehensive learning ecosystem for clinical staff • Own end-to-end training delivery for new hire onboarding, program launches and workflow changes • Maintain high quality and consistency across all training programs