• Respond to phone inquiries using Cisco Finesse • Review email inquiries. • Refer unresolved inquiries to designated department or supervisor for review. • Identify, research and resolve inquiries • Perform all other duties as assigned.

***Remote and must live in Utah*** JOB DESCRIPTION Job Summary Provides senior level support for network development, network adequacy, and provider training and education in alignment with Molina Healthcare’s mission and regulatory requirements. Serves as the primary point of contact for high-priority and complex providers. Manages complex network relationships, facilitates contracting and issue resolution, and promotes provider engagement and compliance while delivering exceptional service and communication. Essential Job Duties • Acts as the primary liaison between Molina Healthcare and high-volume or complex providers, including those under fee-for-service and pay-for-performance programs. • Engages provider leadership and physicians to strengthen partnerships and improve provider satisfaction. • Resolves complex issues, ensuring timely communication and resolution across multiple departments. • Negotiates and manages provider Letters of Agreement, contracts, and amendments through full execution using approved templates. • Serves as a subject matter expert for provider contracting and maintains contracts within contract management systems. • Supports network development through provider research, recruitment, and negotiation. • Clearly communicates contract terms, payment structures, and reimbursement models to providers. • Analyzes and coordinates amendments, reimbursement structures, and contract language changes. • Conducts regular provider site visits to ensure compliance, assess satisfaction, and deliver training. • Provides education, counseling, and orientation to contracted providers and staff, maintaining positive relationships. • Independently troubleshoots provider issues and escalates when necessary. • Develops and delivers presentations to provider offices, leadership teams, and professional associations. • Promotes Molina initiatives focused on administrative efficiency, quality improvement, and member satisfaction such as Consumer Assessment of Healthcare Providers and Systems (CAHPS). • Trains and mentors other Provider Relations Representatives as needed. • Maintains tracking systems and reports according to departmental standards. • Supports regulatory audits, special projects, and provider data updates. • May require same-day or overnight travel based on plan needs. Required Qualifications • At least 4 years of customer or provider service experience in a managed care setting. • At least 3 years of managed healthcare administration and/or provider services experience, or equivalent education and experience. • Working knowledge of managed healthcare provider compensation methodologies across Medicaid, Marketplace, and Medicare, including fee-for-service, capitation, and risk-based models. • Excellent relationship management, communication, and interpersonal skills. • Skilled in interpreting and drafting contract language and resolving provider issues collaboratively. • Strong organizational skills and ability to manage multiple priorities with minimal supervision. . Preferred Qualifications • Experience in provider contracting negotiations in a managed healthcare setting ideally in negotiating different provider contract types, (i.e. physician, groups and hospitals.) To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics. • Master complex travel optimization using award programs, creative routing, and premium fare strategies. • Build polished quotes with clear reasoning, value explanations, and trade-off analysis. • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work. • Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving. • Supervise all client searches and communications during your shift. • Run weekly team reviews to improve search quality and communication. • Identify when team members need support or are ready for more complex work. • Ensure seamless handovers between teams and shifts. • Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations. • Propose search optimizations and training improvements. • Handle escalations with empathy and confidence.

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities - Respond to traveler inquiries and provide assistance across communication channels - Support booking updates and special travel requests - Share clear details about travel policies and trip preparation - Monitor upcoming trips and confirm arrangements with clients - Maintain professional and courteous communication at all times Ideal Candidate - Strong customer-service mindset - Clear written and verbal communication skills - Detail-oriented and dependable - Comfortable working independently in a remote setting - Ability to adapt to digital booking and communication platforms What We Offer - 100% remote role - Flexible hours - Structured training resources - Collaborative team atmosphere - Growth opportunities within the organization