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America's fastest growing collegiate custom apparel company six years in a row.
Flight Search Lead
Location
United States
Posted
99 days ago
Salary
$1.2K - $1.6K / month
Seniority
Senior
Job Description
Flight Search Lead
Fresh Prints
• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics. • Master complex travel optimization using award programs, creative routing, and premium fare strategies. • Build polished quotes with clear reasoning, value explanations, and trade-off analysis. • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work. • Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving. • Supervise all client searches and communications during your shift. • Run weekly team reviews to improve search quality and communication. • Identify when team members need support or are ready for more complex work. • Ensure seamless handovers between teams and shifts. • Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations. • Propose search optimizations and training improvements. • Handle escalations with empathy and confidence.
Job Requirements
- 3+ years in luxury travel, premium concierge, or high-touch client service.
- Deep expertise with Sabre GDS — proficient in flight search, fare rules, and creative routing.
- Experience with mileage programs and premium booking methods.
- Excellent written communication — your quotes are clear, polished, and reflect luxury standards.
- Proven track record of meeting 95%+ SLA or quality standards.
- Leadership or mentoring experience — you’ve coached others, even informally.
- Calm under pressure — you prioritize effectively when requests pile up.
Benefits
- Travel perks: Access to Ascend at-cost booking for personal travel.
- Clear career path with merit-based progression.
- Performance-based salary increases as you advance.
- Global collaboration with talented teams.
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