• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services. • Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution. • Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution. • Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions. • Support client success planning and identify opportunities to expand client engagement through additional products or services. • Partner with Client Success leadership to escalate and resolve complex client challenges. • Track and report on client performance metrics and service level agreements. • Help define and implement best practices for account management, reporting, and client communication. • Stay informed about industry trends and competitive developments to help guide clients effectively. • Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

Role Description The Customer Success Manager will focus on business development and customer retention through consistent customer contact, QBRs, and management of a base of CommandLink customers. The primary goal is to maximize CommandLink customer experience, growing the base of business through upgrades, product cross-selling, and maintaining our industry-low customer churn rate. The Customer Success Manager will be supported by exceptional engineering resources, Sales Directors who will work in concert in these efforts, and sales leadership who are laser-focused on helping every employee surpass their career goals. - Cultivate a broad understanding of CommandLink’s products, technology, software, and game-changing support methodology. - Leverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning CommandLink to grow our partnership with our primarily mid-market and enterprise customer base. - Gain the trust of your assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with CommandLink across their life cycle. - Implement strategic initiatives created in cooperation with CommandLink leadership that will identify opportunities for product cross-selling and work with the various additional resources through a sales cycle and to ultimately winning additional business. - Manage the proprietary CommandLink software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved. - Have a positive impact on the company culture, which CommandLink is very focused on maintaining as we rapidly grow into a U.S. leader for enterprise network, communications, and software solutions. - Takes on additional responsibilities and projects as needed to support the success of the team and organization. Qualifications - 4-year college degree, or experience commensurate with a degree. - Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal. - 3-5+ years experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software. - Effectiveness and comfort with interaction of a customer’s leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations. - Strong Excel, MS Office, and general computer software skills. - Positive, likeable, calm, and persuasive personality with negotiation skills. - Self-motivated drive with zero outgoing call reluctance. - Ability to meet deadlines and maintain composure under pressure. - Charismatic personality that can quickly gain the trust of CommandLink’s customers and partners. - Proven ability to learn new skills, software tools, and tasks quickly. - Proven ability to perform while exceeding sales and customer retention goals. Benefits - Room to grow at a high-growth company. - An environment that celebrates ideas and innovation. - Your work will have a tangible impact. - Generous Medical, Dental, and Vision coverage for full-time employees. - Flexible time off. - 401k to help you save for the future. - Fun events at cool locations. - Free DoorDash lunches on Fridays. - Employee referral bonuses to encourage the addition of great new people to the team.

Location: Remote (East Coast / Southeast preferred) | Reports to: CEO | Travel: ~50% (variable) About Movn Health Movn Health is redefining how people recover from heart disease. As the nation's leading virtual cardiac rehabilitation and cardiovascular care provider, our mission is to help every person live a longer, stronger, and more confident life after a heart event. Developed in collaboration with Stanford University and grounded in decades of published clinical research, Movn delivers a recovery experience that is personalized, compassionate, and proven to improve outcomes. Our fully virtual program makes world-class cardiac rehab accessible from home — helping patients build lasting heart-healthy habits while reducing hospital readmissions and costs for our partners. At Movn Health, we believe heart care should be human, proactive, and accessible to everyone — and we're building the future of cardiac recovery to make that vision real. The Role We're looking for a Director of Customer Success who is equal parts relationship-builder and revenue orchestrator. This is not a passive account management role — you'll be the person who turns satisfied partners into enthusiastic referral champions, and who brings the right intelligence back into the organization to unlock growth across payer contracting, new business lines, and marketing. You'll work in close partnership with the CEO on revenue strategy, serving as the connective tissue between our clinical outcomes and the provider and payer partners who refer patients to us. You'll be on the road regularly — meeting cardiologists, practice managers, and hospital administrators — with a particular focus on the Northeast corridor and Mid-Atlantic, while covering national accounts as the business scales. You'll own the full post-sale lifecycle: onboarding, engagement, referral growth, renewals, and expansion. You'll also be expected to deliberately pursue a measured volume of new logo opportunities — particularly where your existing relationships open doors. And critically, you'll serve as the eyes and ears of the field - bringing partner intel back to payer contracting, ops, and marketing and bringing new changes to help the whole revenue engine move faster. What You'll Own - Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic - Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement - Activate new provider groups under existing payer agreements - Activate payer partnerships in regions to maximize company impact - Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion - Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team - Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows - Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives - Turn top-performing partners into active referral advocates and case study participants What You Bring - 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management - Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion - Experience navigating hospital systems, cardiology groups, and payer-provider dynamics - Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders - Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred - Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus - Comfortable with ~50% travel, including frequent in-person visits to partner sites - Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred Who You Are - A natural connector who earns trust quickly and invests in relationships for the long haul - Mission-oriented — you care deeply about patients getting access to life-changing care - Metrics-driven — you track referral trends, NRR, pipeline, and partner health with rigor - Growth-minded — you see customer success and sales as two sides of the same coin - A future team-builder — you're already thinking about how to scale what you build - Startup-ready — you move fast, make decisions with imperfect information, and want to see your work directly change lives Compensation & Benefits - Medical, dental, and vision insurance — fully or 90% employer-paid - Unlimited PTO - All business travel reimbursed - Home office stipend - Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff

Job Title: Customer Marketing Manager Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Our growth depends on the strength of our client relationships and the stories we tell about the work we deliver. We are looking for an experienced Customer Marketing Manager who knows how to turn client success into market credibility. This role sits at the intersection of Sales, Account Management, Delivery and Marketing. You will identify the right stories, secure the right approvals and ensure we show up with credible, referenceable proof. You bring positive, client-friendly energy. You are confident, professional and easy to work with. You know how to build trust quickly and navigate approvals without friction. This is not an entry-level advocacy role. We need someone who has built case study pipelines, managed references and worked confidently with enterprise clients before. The mandate is clear: Surface the right wins. Build advocacy. Strengthen credibility in the market. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Identify and Activate New Logo and Project Wins • Partner with Sellers and Account Managers to identify new logo wins and significant project milestones. • Assess opportunities for website announcements, news releases and coordinated communications. • Work with PR and Communications teams to amplify client stories appropriately. • Engage clients professionally and positively to secure approvals and participation. Build High-Impact Case Studies and Client Stories • Proactively identify strong case study and reference opportunities across services and product engagements. • Develop written, video and presentation-ready client stories. • Ensure stories are commercially relevant and aligned to priority industries and propositions. • Maintain a structured pipeline of publishable and referenceable content. Develop and Manage Customer Advocacy Programmes • Build and scale a structured client reference programme that supports Sales and Marketing. • Recruit and nurture client advocates for speaking engagements, events and PR opportunities. • Develop Customer Advisory Boards or similar engagement forums where appropriate. • Track reference usage and ensure a positive, professional client experience throughout. Work Cross-Functionally with Commercial Teams • Build strong relationships with Sellers, Account Managers and Delivery teams. • Educate internal teams on how and when to surface client stories. • Balance commercial ambition with client relationship sensitivity. Support Awards and Industry Recognition • Identify opportunities for joint client awards and industry recognition programmes. • Partner with PR and Marketing to manage submissions. • Ensure client success is visible in the right forums. Objectives & Measures of Success • Increased volume and quality of referenceable client stories. • Growth in published case studies aligned to strategic industries and growth areas. • Increased availability and responsiveness of client references for Sales. • Successful coordination of client announcements and milestone communications. • Strong internal feedback from Sellers and Account Managers. • Positive feedback from clients participating in advocacy programmes. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you have: Essential • Fluent English speaker Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role. • Experience working in enterprise services, SaaS or technology environments. • Demonstrable track record building and managing client case study and reference programmes. • Experience working directly with Sales and Account Management teams. • Strong stakeholder management skills, including navigating client approvals and sensitivities. • Excellent written communication skills with strong commercial judgement. • Professional presence and confident client-facing communication style. Highly Desirable • Experience in both services and product-led environments. • Exposure to enterprise PR and communications processes. • Experience establishing or managing Customer Advisory Boards. • Familiarity with CRM systems and reference tracking tools. Core Competencies & Leadership Capabilities • Positive, client-friendly energy. • Commercially aware and relationship-focused. • Confident engaging senior client stakeholders. • Highly organised and process-oriented. • Proactive and opportunity-driven. • Trusted partner to Sales and Account teams. The base salary range for this position is $70,000 - $85,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline for applying for this position is: April 17th, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Location: USA, AZ, Work-at-Home Language Requirements: Time Type: Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE