Location: Remote (East Coast / Southeast preferred) | Reports to: CEO | Travel: ~50% (variable) About Movn Health Movn Health is redefining how people recover from heart disease. As the nation's leading virtual cardiac rehabilitation and cardiovascular care provider, our mission is to help every person live a longer, stronger, and more confident life after a heart event. Developed in collaboration with Stanford University and grounded in decades of published clinical research, Movn delivers a recovery experience that is personalized, compassionate, and proven to improve outcomes. Our fully virtual program makes world-class cardiac rehab accessible from home — helping patients build lasting heart-healthy habits while reducing hospital readmissions and costs for our partners. At Movn Health, we believe heart care should be human, proactive, and accessible to everyone — and we're building the future of cardiac recovery to make that vision real. The Role We're looking for a Director of Customer Success who is equal parts relationship-builder and revenue orchestrator. This is not a passive account management role — you'll be the person who turns satisfied partners into enthusiastic referral champions, and who brings the right intelligence back into the organization to unlock growth across payer contracting, new business lines, and marketing. You'll work in close partnership with the CEO on revenue strategy, serving as the connective tissue between our clinical outcomes and the provider and payer partners who refer patients to us. You'll be on the road regularly — meeting cardiologists, practice managers, and hospital administrators — with a particular focus on the Northeast corridor and Mid-Atlantic, while covering national accounts as the business scales. You'll own the full post-sale lifecycle: onboarding, engagement, referral growth, renewals, and expansion. You'll also be expected to deliberately pursue a measured volume of new logo opportunities — particularly where your existing relationships open doors. And critically, you'll serve as the eyes and ears of the field - bringing partner intel back to payer contracting, ops, and marketing and bringing new changes to help the whole revenue engine move faster. What You'll Own - Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic - Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement - Activate new provider groups under existing payer agreements - Activate payer partnerships in regions to maximize company impact - Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion - Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team - Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows - Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives - Turn top-performing partners into active referral advocates and case study participants What You Bring - 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management - Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion - Experience navigating hospital systems, cardiology groups, and payer-provider dynamics - Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders - Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred - Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus - Comfortable with ~50% travel, including frequent in-person visits to partner sites - Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred Who You Are - A natural connector who earns trust quickly and invests in relationships for the long haul - Mission-oriented — you care deeply about patients getting access to life-changing care - Metrics-driven — you track referral trends, NRR, pipeline, and partner health with rigor - Growth-minded — you see customer success and sales as two sides of the same coin - A future team-builder — you're already thinking about how to scale what you build - Startup-ready — you move fast, make decisions with imperfect information, and want to see your work directly change lives Compensation & Benefits - Medical, dental, and vision insurance — fully or 90% employer-paid - Unlimited PTO - All business travel reimbursed - Home office stipend - Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff

Job Title: Customer Marketing Manager Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Our growth depends on the strength of our client relationships and the stories we tell about the work we deliver. We are looking for an experienced Customer Marketing Manager who knows how to turn client success into market credibility. This role sits at the intersection of Sales, Account Management, Delivery and Marketing. You will identify the right stories, secure the right approvals and ensure we show up with credible, referenceable proof. You bring positive, client-friendly energy. You are confident, professional and easy to work with. You know how to build trust quickly and navigate approvals without friction. This is not an entry-level advocacy role. We need someone who has built case study pipelines, managed references and worked confidently with enterprise clients before. The mandate is clear: Surface the right wins. Build advocacy. Strengthen credibility in the market. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Identify and Activate New Logo and Project Wins • Partner with Sellers and Account Managers to identify new logo wins and significant project milestones. • Assess opportunities for website announcements, news releases and coordinated communications. • Work with PR and Communications teams to amplify client stories appropriately. • Engage clients professionally and positively to secure approvals and participation. Build High-Impact Case Studies and Client Stories • Proactively identify strong case study and reference opportunities across services and product engagements. • Develop written, video and presentation-ready client stories. • Ensure stories are commercially relevant and aligned to priority industries and propositions. • Maintain a structured pipeline of publishable and referenceable content. Develop and Manage Customer Advocacy Programmes • Build and scale a structured client reference programme that supports Sales and Marketing. • Recruit and nurture client advocates for speaking engagements, events and PR opportunities. • Develop Customer Advisory Boards or similar engagement forums where appropriate. • Track reference usage and ensure a positive, professional client experience throughout. Work Cross-Functionally with Commercial Teams • Build strong relationships with Sellers, Account Managers and Delivery teams. • Educate internal teams on how and when to surface client stories. • Balance commercial ambition with client relationship sensitivity. Support Awards and Industry Recognition • Identify opportunities for joint client awards and industry recognition programmes. • Partner with PR and Marketing to manage submissions. • Ensure client success is visible in the right forums. Objectives & Measures of Success • Increased volume and quality of referenceable client stories. • Growth in published case studies aligned to strategic industries and growth areas. • Increased availability and responsiveness of client references for Sales. • Successful coordination of client announcements and milestone communications. • Strong internal feedback from Sellers and Account Managers. • Positive feedback from clients participating in advocacy programmes. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you have: Essential • Fluent English speaker Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role. • Experience working in enterprise services, SaaS or technology environments. • Demonstrable track record building and managing client case study and reference programmes. • Experience working directly with Sales and Account Management teams. • Strong stakeholder management skills, including navigating client approvals and sensitivities. • Excellent written communication skills with strong commercial judgement. • Professional presence and confident client-facing communication style. Highly Desirable • Experience in both services and product-led environments. • Exposure to enterprise PR and communications processes. • Experience establishing or managing Customer Advisory Boards. • Familiarity with CRM systems and reference tracking tools. Core Competencies & Leadership Capabilities • Positive, client-friendly energy. • Commercially aware and relationship-focused. • Confident engaging senior client stakeholders. • Highly organised and process-oriented. • Proactive and opportunity-driven. • Trusted partner to Sales and Account teams. The base salary range for this position is $70,000 - $85,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline for applying for this position is: April 17th, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Location: USA, AZ, Work-at-Home Language Requirements: Time Type: Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Who We Are: InGenius Prep was founded in 2013 by law students at Harvard and Yale. In that time, the company has grown to a team of more than 190 full-time employees, 600 part-time employees, as well as offices in the U.S., Canada, China, amongst other countries. What We Do: Our primary focus is assisting students in applying to U.S. Colleges and Graduate schools. Our company is fast-paced and exciting. We operate as a team, and everyone is given opportunities to advance in the organization. How You’ll Help: 我们正在寻找一位细致、可靠、善于沟通的家庭支持顾问，成为学生与家长在整个留学规划旅程中的陪伴者和桥梁。您将代表公司与家长保持高质量、持续的沟通，同时与内部导师团队紧密协作，确保服务顺利进行。 We’re looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal advising team. You’ll be the key point of contact for parents throughout their child’s study abroad journey—providing timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals. What You’ll Do: 1. 家长最安心的沟通窗口 The Trusted Contact for Families - 主动与家长建立长期、积极的沟通关系，及时反馈学生在学业、申请等方面的进展 - 了解每个家庭的关注点、沟通习惯和期望，给予适当建议和情绪支持 - 遇到问题时，第一时间回应与协调，让家长感到被理解和支持 - 基于学生学习路径的变化或新目标，协助匹配相关的支持产品，如课程、导师服务或外部资源 - 收集反馈并协助服务流程优化，提升客户口碑与转介绍率 - Build long-term, positive relationships with families and keep them informed on academic planning and application progress - Understand each family’s concerns, preferences, and expectations, offering encouragement and insight - Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported - Proactively suggest internal offerings—such as courses, mentorship, or partner programs—based on the student’s progress and future goals - Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates 2. 项目进度与服务质量保障 Project Progress & Service Quality Oversight - 与升学导师、前招生官顾问、项目管理老师协同，确保服务满足家庭需求 - 当导师团队为学生制定升学辅导路径，选校计划、申请规划时，将家庭需求和考量及时反馈和体现在规划中 - 跟踪服务完成率、家长沟通记录、学生状态等关键数据，提前识别服务风险并介入协调 - Collaborate closely with Graduate Coach, Former Admissions Officer, and course managers to ensure services are delivered to fulfill family needs. - Contribute and integrate the family’s needs and perspectives when the counselor team develops roadmaps, application plans, and school lists, etc., for the student - Track key performance indicators such as service completion rates, parent feedback records, and student engagement to identify risks early and intervene when necessary 3. 跨部门沟通与协作 Cross-Department Collaboration - 向教研、课程、运营等团队反馈家庭需求 - 协调内部导师与外部家长的信息流通，确保表达一致、节奏统一 - Share frontline insights about family’s needs with curriculum, operations, and product teams - Coordinate all communication between internal advisors and external parents, ensuring messaging is aligned and delivery meets family needs You'll be a good fit if you: - 本科及以上学历，教育、心理、管理、传播等相关专业优先 - 2 年以上教育服务、客户成功、项目管理或高端客户服务相关经验 - 具备优秀的沟通表达能力，情绪稳定，能应对高期望客户群体 - 具有项目意识，逻辑清晰，能在多任务中理顺优先级并持续推动进展 - 英语流利，能够与海外导师或家长直接沟通 - 有国际教育背景或熟悉美本 / 英联邦留学体系者优先 - Bachelor’s degree or above; background in education, psychology, communication, or business management preferred - At least 2 years of experience in education services, customer success, account management, or high-touch client support - Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients with professionalism - Strong project management mindset and ability to multitask, prioritize, and drive execution across complex service plans - Proficiency in English and/or ability to communicate directly with overseas advisors and parents - Familiarity with U.S./U.K. admissions systems or previous experience in international education is a plus 加分项｜Preferred but Not Required - 熟悉 Google 协作工具（Gmail、Docs、Chat、Gemini 等） - 能够常态使用 AI 工具提高效率 - 有一线留学咨询、升学规划、文书指导经验 - 拥有乐观开放的心态，在面对变化和挑战时能够保持积极、务实的解决问题态度；善于团队协作，具备耐心与共情力，能够在复杂情境中建立信任、维持高质量的沟通关系 - Experience with Google products (Gmail, Docs, Chat, Gemini, etc.) or other collaboration tools - Regularly use AI tools to enhance productivity - Previous experience in college counseling, academic advising, or application support - Brings an optimistic and open mindset, with a proactive and solution-oriented approach to challenges; a collaborative team player who demonstrates patience and empathy, and builds trust even in complex or high-pressure situations What We Offer: - 与全球多样的客户、导师合作的机会 - 参与打造顶尖留学案例，见证学生成长与突破 - 专业 + 温暖并重的跨职能协作团队氛围 - 以客户成果为导向、真正有价值感的工作模式 - 推荐客户等相关的额外奖励 - Collaborate with diverse clients and counselors around the world - Be part of a team that helps students reach transformative admissions outcomes - A professional, collaborative, and mission-aligned work environment - A meaningful role where your efforts directly improve lives and futures Benefits: InGenius Prep offers employees a competitive salary along with paid time off, parental leave, remote work flexibility, professional development and a fun, collaborative work environment. What We Believe: InGenius Prep is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

• Keep clients on track. Maintain a simple green/yellow/red status for every account and send weekly updates to clients, coaches, and the CEO covering wins, next steps, and blockers. • Coordinate coaching operations. Work with coaches to manage travel, meeting scheduling, and client assignments — so nothing slips through the cracks. • Monitor performance weekly. Track key client and coach metrics, interpret the data, and surface actionable insights — not just numbers. • Own session quality. Ensure expectations are crystal clear before and after every coaching session, and follow up firmly — but warmly — to make sure commitments are met. • Drive continuous improvement. Identify and implement at least one meaningful enhancement to the client experience each month.