Description MEMX is searching for a Market Operations Analyst to join our US Team. The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team identifies and mitigates operational risks and attends to members' requests. Clear and consistent communication across many different internal and external departments will be necessary. The shift time for this role will be 1 PM to 10 PM ET. In your first few months you will be working the standard Monday to Friday shift. In the coming months, the team’s goal is to move your shift to Saturday through Wednesday after you are fully ramped. This position will also be working U.S. holidays. MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, & Utah. *If you live outside of the above states, please list in your application and our team will evaluate. Requirements - 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange - Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations - Experience supporting FIX and SBE Protocols - Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python - Must be confident working with real-time monitoring to identify issues and help solve problems - Knowledge of U.S. equity markets, market structure, and clearing - Willingness to obtain necessary licenses as directed by Compliance - Desire to learn new things and be flexible in a quickly changing environment - Ability to perform multiple tasks simultaneously in a complex operational setting - Self-starter who can work independently What You’ll Do - Answering phone calls from clients - Responding to emails and Jira tickets - Verifying and monitoring trading and clearing systems - Investigating issues using internal and external tools - Liaising with other Market Operations team members and other internal/external groups to resolve issues - Ad-hoc project work as required Benefits At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best. - Work From Home - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Unlimited Paid Time Off - Generous Paid Family Leave - Short Term & Long-Term Disability - Training & Development - Wellness Resources Pay Range: $95,000 to $120,000 *Pay ranges are a general guideline only and not a guarantee of compensation. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Equal Opportunity Statement MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity Inclusion Statement At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.

• Own the end-to-end workflow for campaign creation and launch readiness. • Design and evolve campaign setup flows across targeting, budgets, timelines, and placements. • Define lifecycle states such as draft, scheduled, active, paused, and archived. • Anticipate edge cases including campaign duplication, mid-flight edits, and configuration conflicts. • Define guardrails that prevent invalid or risky campaign setups. • Own how creatives are created, uploaded, validated, and attached to campaigns. • Design workflows for asset upload, previewing, and format validation. • Ensure creative requirements align with placements and campaign configuration. • Define approval, rejection, and revision flows. • Define how audiences are discovered, selected, and applied to campaigns. • Design audience selection, layering, and exclusion workflows. • Define how audience rules interact with campaign configuration and budgets. • Ensure targeting constraints and eligibility are clear to users. • Translate roadmap themes into clear product behavior. • Work closely with engineering to design system logic and workflows. • Run usability testing and incorporate feedback into improvements. • Own backlog quality, sprint readiness, and release clarity.

• Drive Agile / Scrum Execution — Act as Product Manager by maintaining a prioritized backlog, leading sprint ceremonies, and keeping delivery velocity on track. • Plan & Track Project Timelines — Build release plans, manage cross-functional dependencies, and surface risks early with clear mitigation options. • Lead Customer Implementations & Feedback Loops — Orchestrate pilots, coordinate training, and iterate features based on real-world call-taker feedback. • Champion Data-Driven Decision Making — Define KPIs (e.g., call-handling time, AI adoption rate), instrument product analytics, and adapt the roadmap based on measurable outcomes. • Ensure Compliance & Security Alignment — Collaborate with security and infrastructure teams to ensure products remain CJIS- and SOC 2-compliant. • Collaborate on Go-to-Market & Support Enablement — Provide product expertise for marketing, sales, and support collateral, and brief internal teams ahead of each release. • Foster a High-Performance Team Culture — Promote proactive communication, celebrate wins, and continually refine processes to improve predictability and team satisfaction.

• Lead the end-to-end strategy and execution for the management of our travel management function. • Vision and roadmap setting for the travel management products and team strategy. • Work with cross functional design and engineering leaders to create the overarching strategy on the team. • You’ll own teams working on areas like Roles, Permissions, Account Setup, Travel Policies, Reporting, Insights and strategic integrations. • Get your hands dirty and get into the product yourself if needed.