Role Description We’re looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at Quo. Reporting directly to the Director of Fraud, you’ll play a critical role in protecting the platform while enabling legitimate customers to grow with confidence. You will lead a team of Fraud & Compliance Specialists and operate at the center of fraud operations—owning investigations, supporting compliance workflows, and staying ahead of evolving threats. This is a high impact role where you’ll help define how fraud operations scales at Quo. You will partner closely with Data, Product, and Engineering to ensure efficient operations, strong controls, and continuous improvement across fraud detection and response. - Lead and develop a team of Fraud & Compliance Specialists (coaching, QA, performance management) - Own day-to-day fraud operations across investigations and compliance-related workflows - Leverage AI and automation to improve SLAs and reduce manual review time across fraud and compliance queues - Design and optimize operational workflows using AI-assisted triage, prioritization, and case routing - Implement AI-driven support tooling (e.g., auto-tagging, response suggestions, case summaries) to streamline investigator and support workflows - Act as an escalation point for complex or high-risk fraud cases - Identify fraud patterns and trends, and translate insights into actionable controls - Support rule development and optimization (thresholds, heuristics, detection logic) - Monitor key fraud and operational metrics to ensure effectiveness and efficiency - Partner with Engineering and Product to improve fraud tooling and workflows (e.g., Zendesk, Retool) - Drive process improvements to increase team efficiency and reduce manual effort - Help define and scale operational playbooks, policies, and review frameworks - Balance fraud prevention efforts with customer experience and business impact - Contribute to building a best-in-class fraud operations function as the company scales Qualifications - 3–5 years of experience in fraud, risk, trust & safety, or related operational roles - Prior experience managing or mentoring a team in an operations environment - Strong operational judgment with the ability to triage, prioritize, and execute effectively - Experience handling fraud at scale in high-volume environments - Data-driven mindset—you’re comfortable using metrics to inform decisions and improve performance - Experience working with tools like Zendesk (Retool or similar internal tools a plus) - Ability to identify trends and contribute to rule creation or detection improvements - Strong cross-functional collaboration skills across support, compliance, and engineering - Excellent communication skills with the ability to handle sensitive or high-stakes situations - Comfortable operating in a fast-paced, evolving environment with high ownership Requirements - Experience using automation or AI-driven tools to improve support workflows, triage, or case handling efficiency - Experience in telecom, VoIP, messaging, or platform-based fraud environments - Experience managing chargebacks or payment-related fraud workflows - Familiarity with regulatory and compliance frameworks (e.g., TCPA, A2P ecosystems) - Experience working with external partners such as carriers, vendors, banks, or platforms - Exposure to SQL, dashboards, or data tools to support operational analysis and decision-making Compensation The annual base salary range for this position in the US is $141,000 - $166,000 USD, and in Canada is $139,000 - $163,000 CAD, plus equity and benefits. We are currently recruiting for this role in the US and Canada but are not considering candidates in San Francisco, Seattle, New York, or Los Angeles at this time. The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process. Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! The Position If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: - Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.  - Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Day-to-Day - Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. - Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. - Escalate unresolved issues requiring advanced support for further resolution. - Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. - Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. - Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. - Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. The Details - Start Date & Hours: - Tuesday, May 5th (licensed) 10:30am - 7:00pm EST - Location: - This position will be FULLY REMOTE.  You will need to provide a quiet, distraction-free environment and high-speed internet. - Training: - Class Training will last approximately 6 months through our award-winning University of Farmers. - During this time you will work with our training team to ensure all log ins are up and running, systems are active, you will enroll in benefits, etc. All the "getting ready for the job" stuff. - Throughout this paid training, you'll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.Training Hours: Monday - Friday 10:30am - 7:00pm EST - Normal Business Hours: - Monday–Friday 8:00am–9:30pm EST Saturday 9:00am–9:30pm EST Sunday (chat only): 9:00am–9:30pm EST Experience Requirements - Minimum of 1-3 years customer service. - 1 year of experience in call center environment or related field preferred. - Experience providing customer support within a high-volume, complex environment preferred.  - Strong technical aptitude: - Intermediate computer skills with ability to navigate multiple systems simultaneously. - Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. - Experience with Microsoft Office suite of tools preferred. Education Requirements Requirements: High School Diploma or equivalent required. Producer/Agent Property and Casualty license Important: Adjuster licenses, Personal Lines and Life And Health License do not meet the preferred licensing requirement. If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $22.82 - $38.61 o CO Only: $21.45 - $33.48 o HI/IL/MN/VT Only: $21.45 - $35.70 o MA Only: $21.45 - $35.70 - o MD Only: $21.45 - $38.61 o DC/NJ/NY/OH Only: $21.45 - $38.61 o Albany County, NY/Cleveland, OH: $22.82 - $33.48 o WA Only: $21.45 - $40.56 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - FL, US - TX, US - MO, US - OH, US - GA, US - KS - Kansas City, US - NC, US - SC, US - VT, US - WV, US - IA - Iowa City Workplace: On-site, Hybrid, Remote Salary Grade: Grade 30 Hiring Manager: Arnaldo Martin Recruiter Name: Kenyatta Wells Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

OVERVIEW OF 73 STRINGS: 73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit. Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures. About The Role We are seeking a Data Operations Manager to own the delivery and operational execution of our managed data services for enterprise clients. In this role, you will be responsible for the day-to-day coordination of client data intake, document processing workflows, and platform operations, ensuring service levels, accuracy, and responsiveness are consistently met. You will act as the primary operational point of contact for clients, working closely with offshore delivery teams and internal stakeholders to ensure reliable, SLA-driven outcomes. The ideal candidate demonstrates proficiency in leveraging AI tools to automate workflows and optimize daily output. We value individuals who proactively integrate emerging technologies to enhance efficiency and deliver high quality results. Responsibilities - Own the operational delivery of managed data services for assigned client accounts, ensuring accuracy, timeliness, and adherence to agreed service levels. - Act as the primary client liaison for data operations, coordinating intake, prioritization, and processing with offshore delivery teams. - Manage the inflow of client documents, including tracking volumes, prioritization, and handoff to processing queues. - Define, monitor, and manage document SLAs, including turnaround times, escalation paths, and coverage expectations. - Ensure document processing coverage during client business hours as required, coordinating workflows to meet client deadlines. - Oversee platform operations, including queue management, workflow configuration, issue triage, and operational troubleshooting. - Monitor operational performance metrics and proactively identify risks, bottlenecks, or service degradation. - Partner with internal product and engineering teams to resolve platform issues and provide operational feedback to improve workflows and reliability. - Maintain clear documentation, operational processes, and clientspecific runbooks to support scalable service delivery. - Provide regular operational updates to clients, including service status, SLA performance, and issue resolution. Qualifications - 5+ years of experience in data operations, managed services, platform operations, or client delivery within financial services, fintech, SaaS, or a related environment. - Proven experience managing document driven workflows, service levels, and operational commitments for enterprise clients. - Experience working with offshore or distributed delivery teams. - Strong operational discipline with the ability to manage competing priorities and time sensitive client requirements. - Comfort working within data platforms, operational tools, and workflow systems; advanced Excel proficiency preferred. - Clear, professional communication skills with the ability to explain operational detail to client stakeholders. - Highly organized, detail oriented, and proactive, with a strong sense of ownership and accountability.

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary Responsible for moderately complex dealer transactions and hands on operations of dealer-related activities. This role involves ensuring the efficient processing of finance applications, monitoring dealer performance, and providing high-level support to both internal teams and dealers. The position will work closely with various departments, including credit, compliance, and legal, to ensure that all dealer operations are compliant with company policies and industry regulations. Essential Functions - Process moderately complex dealer transactions, ensuring timely and accurate completion of loan applications, contracts, and other documentation in compliance with company policies and regulatory requirements. - Serve as a subject matter expert on dealer operations, providing guidance and support to dealers and internal teams to resolve complex operational issues related to finance applications, payment processing, and documentation. - Manage dealer relationships, working to strengthen partnerships by providing exceptional customer service and addressing any issues or concerns in a proactive and efficient manner. - Review and approve dealer documentation, ensuring all required information is accurate, complete, and compliant before processing, with an emphasis on complex or high-value transactions. - Analyze dealer performance data, identifying trends and opportunities for improvement, and work with dealers to implement solutions that enhance operational efficiency and overall performance. - Collaborate with credit, compliance, legal, and other departments to ensure seamless communication and resolution of any issues related to dealer transactions and operations. - Assist in the development and implementation of dealer training programs, ensuring dealers are educated on company policies, compliance requirements, and best practices. - Monitor and track the progress of dealer applications and transactions, ensuring all tasks are completed on schedule and in accordance with company guidelines. - Support the implementation of dealer programs, such as promotional offers, incentive programs, and new financing products, and ensure proper execution across dealer networks. - Provide mentorship and training to less experienced Dealer Operations Specialists, helping them develop the skills and knowledge needed to excel in their roles. - Ensure compliance with all applicable industry regulations, such as lending laws, consumer protection laws, and internal policies, by conducting audits and reviews of dealer activities. - Act as a liaison between the company and dealers for escalated issues, providing timely and effective resolutions to complex problems. - Assist in the creation and maintenance of detailed reports and documentation for internal tracking, regulatory audits, and performance reviews. - Stay informed on industry trends, regulatory changes, and best practices related to dealer operations, sharing knowledge and insights with the team and dealers. - Work with internal teams to identify and implement process improvements aimed at streamlining dealer operations, reducing errors, and enhancing overall efficiency. - Ensure the proper handling of sensitive information, ensuring that dealer data is managed securely and in compliance with data privacy laws. - Other duties as assigned. Education and Experience - Education: High school diploma or equivalent, degree preferred - Work Experience: 5+ years in auto finance operations (5+ specialty groups required for specialty teams) - Extensive experience in dealer operations, dealership management, or a related field within the automotive finance industry. - Strong understanding of automotive financing, dealer agreements, loan processing, and operational functions. - Proven ability to manage complex dealer transactions and handle sensitive operational issues with minimal supervision. - Exceptional problem-solving skills, with the ability to resolve operational issues quickly and effectively. - In-depth knowledge of industry regulations and compliance standards affecting dealer operations, including lending laws, consumer protection guidelines, and internal company policies. - Strong analytical skills, with the ability to assess dealer performance, identify areas for improvement, and develop actionable solutions. - Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with dealers, internal teams, and external stakeholders. - Experience with dealer management software, financial systems, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Ability to manage multiple priorities and deadlines while maintaining high operational standards and attention to detail. - Strong leadership and mentoring skills, with experience training and guiding junior team members. - High level of attention to detail, ensuring accuracy and compliance in all aspects of dealer operations. - Ability to work independently and take initiative in managing dealer accounts, transactions, and operational processes. - A proactive, solution-oriented mindset, with the ability to implement improvements in processes and dealer operations to drive efficiency and satisfaction. - Strong customer service orientation, with the ability to address dealer needs and concerns in a professional and effective manner. - Ability to handle confidential information with discretion and professionalism, ensuring compliance with data privacy laws and internal security protocols. #LI-Remote Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 22.90 USD-$29.00