73 Strings

OVERVIEW OF 73 STRINGS: 73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit. Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures. About The Role We are seeking a Data Operations Manager to own the delivery and operational execution of our managed data services for enterprise clients. In this role, you will be responsible for the day-to-day coordination of client data intake, document processing workflows, and platform operations, ensuring service levels, accuracy, and responsiveness are consistently met. You will act as the primary operational point of contact for clients, working closely with offshore delivery teams and internal stakeholders to ensure reliable, SLA-driven outcomes. The ideal candidate demonstrates proficiency in leveraging AI tools to automate workflows and optimize daily output. We value individuals who proactively integrate emerging technologies to enhance efficiency and deliver high quality results. Responsibilities - Own the operational delivery of managed data services for assigned client accounts, ensuring accuracy, timeliness, and adherence to agreed service levels. - Act as the primary client liaison for data operations, coordinating intake, prioritization, and processing with offshore delivery teams. - Manage the inflow of client documents, including tracking volumes, prioritization, and handoff to processing queues. - Define, monitor, and manage document SLAs, including turnaround times, escalation paths, and coverage expectations. - Ensure document processing coverage during client business hours as required, coordinating workflows to meet client deadlines. - Oversee platform operations, including queue management, workflow configuration, issue triage, and operational troubleshooting. - Monitor operational performance metrics and proactively identify risks, bottlenecks, or service degradation. - Partner with internal product and engineering teams to resolve platform issues and provide operational feedback to improve workflows and reliability. - Maintain clear documentation, operational processes, and clientspecific runbooks to support scalable service delivery. - Provide regular operational updates to clients, including service status, SLA performance, and issue resolution. Qualifications - 5+ years of experience in data operations, managed services, platform operations, or client delivery within financial services, fintech, SaaS, or a related environment. - Proven experience managing document driven workflows, service levels, and operational commitments for enterprise clients. - Experience working with offshore or distributed delivery teams. - Strong operational discipline with the ability to manage competing priorities and time sensitive client requirements. - Comfort working within data platforms, operational tools, and workflow systems; advanced Excel proficiency preferred. - Clear, professional communication skills with the ability to explain operational detail to client stakeholders. - Highly organized, detail oriented, and proactive, with a strong sense of ownership and accountability.

• Support the build and maintenance of HubSpot workflows for email marketing, lead nurturing, and lead scoring • Assist in setting up and QA-ing marketing campaigns across channels, ensuring accurate targeting, tracking, and follow-through • Help scale campaigns across different markets while maintaining personalization and relevance • Act as the operational link between marketing and the BDR team — ensuring leads generated from campaigns are routed correctly and followed up on promptly • Set up and maintain lead routing rules and assignment workflows in HubSpot • Monitor lead flow and flag any gaps, delays, or data quality issues that could impact BDR outreach • Support BDR onboarding on marketing tools and processes, including how to use sequences, track engagement, and log activity in HubSpot • Collaborate with BDRs and RevOps to align on MQL definitions, qualification criteria, and handoff processes • Support the planning and operational execution of industry events, conferences, and webinars that 73 Strings attends or hosts • Help manage pre-event logistics including registration tracking, attendee list management, and HubSpot campaign setup for event follow-up • Coordinate post-event workflows — uploading contact lists, triggering nurture sequences, and tracking event-sourced pipeline in HubSpot • Track event ROI by monitoring pipeline and meetings generated from event participation • Serve as a reliable operational partner to Sales, RevOps, and Finance — supporting shared data, reporting, and process alignment • Coordinate with RevOps to ensure HubSpot data flows correctly between marketing and sales pipelines, and that attribution is captured accurately

• Support the build and maintenance of HubSpot workflows for email marketing, lead nurturing, and lead scoring • Assist in setting up and QA-ing marketing campaigns across channels, ensuring accurate targeting, tracking, and follow-through • Help scale campaigns across different markets while maintaining personalization and relevance • Monitor campaign performance and flag issues or optimization opportunities to the team • Act as the operational link between marketing and the BDR team — ensuring leads generated from campaigns are routed correctly and followed up on promptly • Set up and maintain lead routing rules and assignment workflows in HubSpot • Monitor lead flow and flag any gaps, delays, or data quality issues that could impact BDR outreach • Support BDR onboarding on marketing tools and processes, including how to use sequences, track engagement, and log activity in HubSpot • Collaborate with BDRs and RevOps to align on MQL definitions, qualification criteria, and handoff processes • Support the planning and operational execution of industry events, conferences, and webinars that 73 Strings attends or hosts • Help manage pre-event logistics including registration tracking, attendee list management, and HubSpot campaign setup for event follow-up • Coordinate post-event workflows — uploading contact lists, triggering nurture sequences, and tracking event-sourced pipeline in HubSpot • Track event ROI by monitoring pipeline and meetings generated from event participation • Serve as a reliable operational partner to Sales, RevOps, and Finance — supporting shared data, reporting, and process alignment • Coordinate with RevOps to ensure HubSpot data flows correctly between marketing and sales pipelines, and that attribution is captured accurately • Support Finance with marketing budget tracking and spend reporting • Work with the Sales team to ensure marketing materials, sequences, and campaign assets are up to date and accessible in the right tools • Participate in weekly pipeline and forecast reviews, contributing marketing-sourced pipeline data and campaign context • Own day-to-day data quality and governance for marketing activities in HubSpot • Run regular data audits and cleanup processes to ensure contact, company, and deal data is accurate and complete • Build and maintain dashboards and reports tracking campaign performance, lead generation, and pipeline contribution • Support weekly pipeline reporting and contribute to board-level marketing metrics • Help implement and maintain attribution tracking so we understand what channels and campaigns are driving results • Help document and improve marketing workflows, campaign processes, and post-mortem frameworks • Support the evaluation and onboarding of new marketing tools and integrations as the stack evolves

• Serve as the primary executive relationship owner for strategic accounts • Lead strategic adoption initiatives, driving measurable ROI and long-term engagement • Conduct Executive Business Reviews (EBRs) • Drive client usage and engagement through tailored training sessions • Ensure clients understand new features to maximize platform value • Develop and execute client success strategies