• Administer and maintain internally developed web systems and third‑party market systems, ensuring availability, stability, and performance. • Act as the primary technical support contact for users, triaging, diagnosing, and resolving incidents. • Gather functional and technical requirements, map processes, and propose improvements. • Manage the lifecycle of IT requests from functional specification through to user acceptance testing. • Monitor technology vendors and partners, ensuring compliance with SLAs. • Conduct technical and functional feasibility analyses for new requests and projects.

• Identify and structure a problem • Develop hypotheses • Analyze data to validate hypotheses and provide evidence for decision-making • Make decisions with calculated risks • Formulate policies for the business • Monitor experiments, implementations, and results • Critically evaluate numbers and decisions, acting as a guardian of a data-driven decision culture • Communicate findings to leadership and support different business areas in strategic decisions • Work daily on a variety of topics and with people from diverse backgrounds

• Ensure business requirements are documented to the correct level of detail to facilitate development. • Document/define functional and business requirements for claims adjudication system. • Work toward becoming a subject matter expert (SME) for PBM functionality and processes. • Partner with IT and Software Development organizations to provide business direction and clarify any lack of understanding in that direction. • Help deliver specific initiatives as assigned by PBM Senior Management (LOB and Corporate) in the requirements development process. • Work with the Primary departmental point of contact for researching regulatory and industry initiatives and their impact on future system enhancements as needed. • Review Development Requests and make recommendations to help ensure consistency and compliance with NCPDP standards.

• Must have Good understanding of Cross Border Payments, Global Transaction Banking, Remittances, Cash Management, Trade Finance and FX, including FX Forwards. • Drive the implementation for any fintech Product set acting as PM for TBFX. • Good Knowledge and understanding of Transaction Banking business across FI and Corporates, along with primary level of knowledge of markets, Forex flow business. • Help Develop and document business strategy for the Transaction Banking FX product proposition. • Work with external partners which help enhance the product offering and client experience. • Good presentation skills along with the deep knowledge of all business tools i.e. Excel, Workflow Tools , power point etc. • Defining business requirements and reporting them back to stakeholders. • Work with various stakeholders (other TB product managers, Financial market product managers, coverage and sales partners) to co-create and develop unique TBFX related solutions. • Expert in FX and payment pricing impact pricing for bulk payment and real time payment. • Excellent understanding of managing FX risk and settlement risk. • Excellent understanding on payment rail and payment settlement mechanism.