About the Role Reporting to the CRM team Director, the Solution Architect, Manager leads a team of Solution Architects and client project work. In this role you will develop goals and strategic plans to deliver services to clients and to maximize revenue for the team. You will also serve as the primary point of contact for key clients, building and maintaining strong relationships for continued services. This role is a hybrid of client facing project work and team management. This position will be focused on project work related to our Sales/Service/Revenue cloud (s) and Agentforce. What You’ll Do Solution Architect Team Leadership (30%) - Lead, mentor, and develop a growing team of Solution Architects including HR and performance management responsibilities - Oversee team enablement and training - Conduct weekly 1:1s and provide mentorship and career development opportunities - Solution Architects design and implement technical solutions for customers. Responsibilities include: - - Manage implementation project to successful completion - Lead discovery and consulting sessions with customers - Develop solution design and technology architecture - Document and receive approval on solution design - Oversee and participate in build work and quality assurance - Conduct solution walkthrough with customers - Support customer go live - Solution Architects are customer facing Billable Project Work (50%) - Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects - The TSM has overall responsibility for the success of the project and oversees all phases of delivery including Discovery, Build, QA, Deploy and Sign Off. Responsibilities also include: - - Provides technical review and approval of solutions to ensure quality and scalability - Ensure project is delivered on time and within budget - First point of client escalation Offprem Practice Leadership (20%) - Work with VP of Consulting Services and VP of Engineering to improve and standardize client delivery documentation, best practices and project methodology - Stay ahead of the latest Sales and Service Cloud releases and product updates - Help grow Sales and Service Cloud Practice at Offprem - Cooperate with Chief Revenue Officer to lead solutions engineering efforts in pre-sales Requirements - Bachelor’s Degree or equivalent experience - Minimum 5+ years of experience in Sales or Service Cloud, including in a leadership role - Proven leadership, team management, and interpersonal skills - Ability to effectively assess team and individual growth needs, deficiencies, and opportunities - Technical proficiency with Salesforce Sales or Service Cloud. Additional industry-specific Cloud (Health Cloud, Financial Cloud, Education Cloud, Nonprofit Cloud) experience is a plus - Ability to develop and implement strategic plans and project management methodologies - Excellent verbal and written communication skills - Ability to interact and engage with stakeholders at varying levels in both internal and client-facing roles Certifications: 3-5 of the following Salesforce Certifications: - Salesforce Certified Revenue Cloud Consultant - Salesforce Certified Agentforce Specialist - Salesforce Certified Platform Administrator - Salesforce Certified Platform Administrator II - Salesforce Certified Business Analyst - Salesforce Certified Platform App Builder - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant Company Benefits and Perks (do not edit this section) - Remote first culture - yes we have an office, but we don’t force you to come in! - Unlimited PTO - 4% 401k match - Medical, dental and vision insurance from day one! - Company paid STD, LTD and life insurance - 11 paid holidays, including the day after the Superbowl! - Volunteer Program, including volunteer time off and matching donations - Tuesday start dates for new hires, because who wants to start on a Monday? - Bonus or commission eligible, depending upon your role Authenticity & Verification Notice As a client facing organization we value integrity and authenticity throughout our hiring process. Candidates may be asked to validate technical knowledge, experience, education, and certifications through structured assessment and credential verification prior to hire. *Offprem Technology provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, or protected veteran status.

• Build structured project plans that work backward from goals, tracking all deliverables, owners, and timelines across stakeholders. • Maintain real-time, accurate documentation in Salesforce and Asana. • Act as the central point of alignment between internal teams (Product, Tech, WFD, DCT). • Identify risks early and flag them appropriately before they become blockers. • Communicate the tradeoffs while preparing customers for risks, delays, or necessary tradeoffs.

• Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform. • Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests. • Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services. • Provide training and guidance to ensure a smooth and successful onboarding experience. • Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary. • Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements. • Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.

About the role At Inspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions. As a Customer Success Associate, you’ll work closely with CSMs across enterprise accounts, gaining hands-on exposure to real implementations and customer engagements. You’ll report directly to a Senior CSM and follow a structured individual development plan designed to build your capabilities progressively. Enterprise accounts at this level involve long implementation cycles, multiple stakeholders, and high client expectations, this role requires someone who can operate with professionalism and sound judgment from day one. What you'll do - Support the Key Accounts team by driving operational efficiencies, process improvements, and cross-functional collaboration. - Assist in Business Reviews and strategic check-ins with customers. - Help prepare and present 360° views of customer health metrics and KPIs. - Contribute to renewal and invoicing activities to ensure timely contract continuity. - Support customer onboarding, configuration, and training aligned to their business processes. - Help identify customer risks and blockers to adoption, and coordinate with the Senior CSM to resolve them effectively. - Document customer insights and internal processes to ensure knowledge continuity across the team. - Build working knowledge of customer business contexts through business analysis, process mapping, and participation in strategic reviews. Qualifications - Customer Relationship & Advocacy – Builds trust-based connections and supports the team in advocating customer needs internally. - Based in Brazil, with full professional fluency in both Portuguese and English (written and verbal). - 2 years minimum experience in customer success, account management, consulting, or a client-facing role in a SaaS or tech environment. - Customer & Business Insight – Gathers and applies business context to improve outcomes and customer engagement. - Platform & Technical Acumen – Learns to navigate Inspectorio’s platform, supporting client configurations and resolving usage challenges. - Customer Journey Support – Assists with key lifecycle milestones including onboarding, engagement, and renewal. - Effective Communication – Prepares materials for executive-level meetings and participates in strategic conversations. - Adaptability & Growth Mindset – Embraces feedback and change, eager to grow and learn in a dynamic SaaS environment. - Detail-oriented, organized, and able to manage multiple tasks simultaneously. Strong interpersonal skills and a customer-first mindset. - Comfortable using AI tools (e.g., ChatGPT, Claude, Gemini) to improve personal productivity, drafting, summarizing, creating automations or preparing materials faster and with more consistency. Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.