BART, A Portside Company

• Own and continuously refine Portside's product positioning, messaging, and value propositions across products, modules, buyer segments, and user personas. • Translate product capabilities into clear, compelling business value for aviation customers, including aircraft management companies, flight departments, charter operators, fractional operators, lessors, and aircraft owners. • Develop a deep understanding of Portside's buyers, users, decision-makers, and influencers, using customer, market, and competitive insights to inform strategy. • Partner closely with Product leadership and Product Managers to understand roadmap priorities, product strategy, customer challenges, and competitive differentiation, translating these into market-facing narratives. • Lead go-to-market planning and execution for product launches, major releases, integrations, packaging updates, and strategic initiatives. • Create and maintain core product marketing assets, including pitch decks, product one-pagers, website content, demo narratives, release communications, FAQs, competitive battlecards, and customer-facing collateral. • Partner with Sales to strengthen product positioning in customer conversations, demonstrations, RFPs, competitive evaluations, renewals, and expansion opportunities. • Develop sales enablement materials and training programs that help customer-facing teams clearly articulate Portside's value, differentiation, customer outcomes, and proof points. • Own competitive intelligence initiatives, including competitor positioning, strengths and weaknesses, market trends, pricing and packaging signals, and win/loss insights. • Establish structured feedback loops across Sales, Customer Success, Support, Implementation, and customers to identify market opportunities, adoption barriers, customer needs, and expansion opportunities. • Collaborate with Sales and Customer Success to develop customer stories, case studies, testimonials, ROI examples, and other proof points that demonstrate Portside's impact. • Help shape Portside's category narrative and thought leadership in aviation technology, including themes such as operational efficiency, automation, AI-driven insights, data visibility, integrations, and owner experience. • Support pricing, packaging, segmentation, and growth initiatives by bringing customer, market, competitive, and sales-cycle insights into strategic decision-making. • Leverage AI-assisted tools to accelerate market research, competitive intelligence, content creation, messaging development, and go-to-market execution while measuring and optimizing product marketing effectiveness.

• Own and grow a portfolio of strategic accounts across charter, fractional, corporate, regional airline, emergency services, and government aviation segments. • Develop and execute account strategies that drive adoption of the broader Portside platform through cross-sell, upsell, and expansion opportunities. • Position Portside as a strategic technology partner by aligning solutions to customers' operational, financial, and commercial objectives. • Build and maintain executive-level relationships with key stakeholders, including C-suite leaders, operations teams, finance organizations, maintenance leaders, flight departments, and IT teams. • Lead complex sales cycles from opportunity identification through negotiation, contracting, and successful handoff to implementation and customer success teams. • Collaborate closely with Customer Success, Product, Marketing, and Leadership teams to maximize customer value and long-term account growth. • Identify opportunities created by mergers, acquisitions, fleet growth, operational changes, and evolving regulatory requirements. • Maintain a deep understanding of aviation market trends, customer challenges, competitive dynamics, and emerging technology solutions. • Deliver accurate forecasting, pipeline management, account planning, and territory management while consistently achieving revenue objectives. • Act as the voice of the customer by providing market intelligence, competitive insights, and product feedback to support Portside's product and go-to-market strategies. • Leverage CRM, sales intelligence, and AI-assisted tools to improve account planning, prospecting, forecasting, and customer engagement. • Represent Portside at industry events, conferences, and customer meetings to strengthen relationships and expand market presence.

• Identify and engage potential clients within the aviation industry, with a focus on corporate flight departments • Present and demonstrate Portside’s SaaS solutions, highlighting features such as streamlined communication, operational efficiency, and financial management tools • Navigate complex, multi-stakeholder sales cycles within corporate organizations • Build and maintain strong client relationships to ensure customer satisfaction and repeat business • Collaborate with marketing and product teams to develop targeted sales strategies and campaigns • Stay up-to-date with industry trends and competitor offerings to effectively position Portside’s products

• Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform. • Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests. • Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services. • Provide training and guidance to ensure a smooth and successful onboarding experience. • Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary. • Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements. • Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.

• Provide support services for customers: data entry & data verification; setting up, monitoring and fixing data loading scripts; creating mappings and configurations for data imports • Transform large Excel spreadsheets into an appropriate format • Perform administration of existing accounts and configure the port • Contact customers for correcting mistakes, verifying data, sending missed information, delivering results of data imports • Cooperate with product management team and report bugs

• Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform. • Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests. • Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services. • Provide training and guidance to ensure a smooth and successful onboarding experience. • Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary. • Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements. • Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.

• Design and implement software solutions using .NET following industry best practices • Develop and maintain APIs, ensuring they meet high performance, reliability, and security standards for internal and external system integrations • Design database schemas, manage database operations and SQL queries • Write unit and integration tests • Follow the company’s code and development standards • Refactor existing software components to eliminate technical debt • Estimate software development work in conjunction with the product team • Deploy software releases to production and other environments • Use and maintain CI/CD pipelines in coordination with the DevOps team • Work closely with the security team to maintain compliance with company’s security standards • Conduct code reviews • Collaborate with the management team on setting project goals and their execution.

• Own the Product End-to-End • Develop and maintain a deep understanding of the Leaseworks product, data model, and workflows • Act as the primary product owner for a complex, domain-heavy enterprise application • Own backlog prioritization, scope definition, and release planning • Lead customer discovery and requirements discussions with aircraft lessors • Understand real-world leasing, billing, and invoicing workflows (including edge cases) • Translate customer needs into clear, structured, engineer-ready specifications • Balance customer requests with platform constraints and long-term product integrity • Write detailed product requirements and acceptance criteria • Break features into well-defined engineering tasks across data model, logic, UI, and integrations • Ensure solutions respect Salesforce platform constraints (governor limits, security, packaging, upgradeability) • Own correctness and auditability of financial workflows (e.g., invoices, calculations, reporting) • Anticipate downstream impacts to reporting, billing, and customer operations • Help maintain a stable, scalable product in a highly customized enterprise environment.

• Translate customer requirements into structured product specifications and detailed JIRA tickets • Prioritize and manage backlog in partnership with engineering • Participate in sprint planning, standups, and release coordination • Ensure timely, high-quality delivery of features and improvements • Engage directly with charter operators and corporate flight departments • Advise customers on system configuration and best practices • Support successful onboarding, including complex data imports and workflow alignment • Work with third-party vendors and API partners on integrations • Identify opportunities to enhance scalability and operational efficiency

• Serve as the first point of contact for customer inquiries submitted through the support ticketing system • Accurately categorize, triage, and respond to tickets following established workflows • Troubleshoot and resolve common issues related to product functionality, user errors, configuration questions, and system navigation • Gather all required details (steps to reproduce, screenshots, logs, environment information) to support efficient troubleshooting • Escalate complex issues, bugs, and product gaps as needed to Product Support, or Product teams with complete, structured information • Collaborate with Support Leads and Product teams to ensure accurate routing of bugs, enhancements, and feature requests • Follow product-specific escalation paths, ticket statuses, and routing rules consistently across both supported products • Participate in internal syncs to discuss recurring issues, documentation updates, and process improvements • Maintain and update internal knowledge base articles and ticket-handling guidelines • Identify opportunities to improve documentation based on recurring customer questions or troubleshooting gaps • Ensure all interactions follow defined SLAs, communication standards, and ticket quality expectations • Meet performance metrics for accuracy, First Response Time, CSAT, and ticket completeness • Maintain a high level of professionalism and written communication quality in all customer-facing responses • Continuously develop product knowledge through training, demos, and internal learning resources