• War Room Support: Participate as support in resolving critical incidents, assisting the senior team with collecting logs and data to minimize impacts. • Ticket Queue Management: Analyze, diagnose, and resolve low to medium complexity incidents and requests (focus on OMS Sell In), preparing the correct context for escalation when necessary. • Automation Development: Work on developing low to medium complexity scripts and automations to replace manual processes and accelerate the team's maintenance routines. • Documentation: Play a key role in structuring the area by creating and maintaining an up-to-date knowledge base with solution documentation, manual processes, and OMS workflows. • KPI Monitoring: Assist in monitoring the team's indicators to help identify bottlenecks and improvement opportunities. • Problem Management: Assist the team in investigating the root cause of recurring incidents and product integration failures. • Production Environment Monitoring: Continuously monitor systems and dashboards to proactively identify anomalies.

• Atuar com análise de requisitos de negócio (Histórias); • Realizar levantamento e mapeamento do comportamento atual do sistema; • Propor soluções técnicas (desenho de solução); • Desenvolver codificação on-line (CICS e/ou IMS) e batch; • Executar testes unitários; • Acompanhar processos de homologação e validação das entregas; • Atuar na implantação e atendimento de defeitos/melhorias pós-implantação;

Client Import Analyst We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. JOB SUMMARY This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction. KEY DUTIES & RESPONSIBILITIES - Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support. - Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance. - Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary. - Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). - Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs). - Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations. - Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations. - Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only). - Escalate items for additional resolutions or return entries to release team members and recommend corrective actions. - Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate. - In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions. - Works directly with Customs and PGA's as necessary. - Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information. - Responsible to conduct documented internal audit. - Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team. - Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects. - Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing. - Keep abreast of new systems developments. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. KNOWLEDGE & SKILLS - Excellent oral and written communication and organizational skills. - Client Service oriented -- interpersonal skills with internal/external clients and coworkers. - Ability to handle large volumes and meet tight deadlines. - Strong knowledge of company policies and procedures. - Attention to detail; organization, completeness and accuracy. - Good analytical skills with problem-solving ability. - Ability to make decisions and recommendations within authorized limitations. - Excellent time management skills. - Ability to present a professional image. - Knowledge of Word and Excel software. - Office equipment/machinery used: Personal computer and common business machines/software WORK EXPERIENCE – MINIMUM REQUIRED 3 years of related experience EDUCATION Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education CERTIFICATIONS DESCRIPTION Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement. COMPETENCIES Business Acumen and Straight Talk Agility Customer First Focus Accountability Leading and Developing Inclusion and Collaboration We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Location: WA Blaine - US065, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Michigan, HomeOffice New York, HomeOffice North Carolina, HomeOffice South Carolina, HomeOffice South Dakota, HomeOffice Texas, HomeOffice Virginia

Job Title Refund Analyst Location Remote (TN, GA, Al, Fl, NC, SC, KY) Job Type Full-Time Department CBO Cash Management Pay $18.00/yr About MedSrv, LLC As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion. Position Overview We’re looking for a Refund Analyst to join our growing team. The Refund Analyst ensures that any overpayments are promptly identified and rectified, leading to improved accuracy in financial records and customer satisfaction. By reviewing accounts with a credit balance and issuing refunds as necessary. If you're ready to contribute to our mission of guiding by faith and serving with integrity and compassion, we want to hear from you! Join the MedSrv team and be part of a company committed to excellence in Revenue Cycle Management. What You’ll Do - Review and work Credit Balance Reports by provider group/Work Queue daily - Prepare refund letters with supporting EOBs/documentation; save to designated folder for mailing with refund checks - Document accounts with refund reasons and apply correct Kickcodes when needed - Open cases for posting errors; pend claims until resolved - Report posting errors to Directors for correction - Follow up on unresolved cases older than 10 days - Use payer websites for updated refund policies and overpayment forms - Send Overpayment Letters with EOBs to insurers to determine if overpayments can be recouped from future remits - Adjust credit balances for all carriers (except Government) with the correct adjustment code when OPL letters are sent - For Government carriers, apply the correct Kickcode once OPL letters are sent - Work all correspondence within 7 days of receipt - Maintain productivity standards: 5 claims per hour / 40 accounts per day - Meet established performance goals within 90 days of employment What We’re Looking For - A high school diploma or equivalent is required. - Minimum of one year of relevant experience and/or training preferred. - A comparable combination of education and experience will also be considered. Physical Requirements - Able to work at a computer for extended periods. - Occasionally lift up to 15 lbs. Why Join Us? - Work with a team that values faith, integrity, and compassion. - Supportive, inclusive, and casual work environment. - Training and development to help you grow. - No weekends – enjoy work-life balance. - Competitive benefits, paid time off, and 401k with match. Ready to make a difference in healthcare? Apply today and join MedSrv — where we guide by faith and serve with heart.