Job Description: This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.Essential Functions • Demonstrates complete understanding and ability to apply registration policies and procedures. • Verifies medical insurance eligibility and benefits. • Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities. • Provides cost estimates to patients, and collects payments. • Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing. • Ability to multi-task, set priorities, and manage time effectively. • Be responsible for meeting productivity and call center quality measures. • Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance. Skills • Patient Registration • Insurance • Financial Assistance • Medical Records Management • Customer Service • Pre-Payment, Payment Handling • Communication • Office Equipment • Computer Literacy • Problem Solving • Work from home/remote • Bi-lingual – Spanish We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont and Washington Minimum Qualifications • High School Diploma or demonstrates revenue cycle experience • Demonstrates registration experience, working in an acute care facility, medical office or call center • Passing score on language proficiency test • Spanish speaking • Knowledge of HIPPA regulations • Excellent computer skills (including Microsoft Office applications) • Excellent Internet connection Preferred Qualifications • Epic experience Physical Requirements • Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. • Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. • Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.99 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

It's more than a career, it's a calling. MO-SSM Health Saint Louis University Hospital 1201 Grand Worker Type: PRN Job Highlights: PRN Position-Remote position The role does not have guaranteed hours Non-Eligible Position Monday-Friday-7:00AM-3:30PM Scheduling Experience, Communication Skills &EPIC Experience Job Summary: Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES - Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate. - Assists with maintenance and updating of provider contact information. - Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system. - Follows site-specific protocols and maintains up-to-date documentation to ensure compliance. - Performs other duties as assigned. EDUCATION - High School diploma/GED or 10 years of work experience EXPERIENCE - No experience required PHYSICAL REQUIREMENTS - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS - None Department: 4403000037 Surgery Work Shift: PRN / Per Diem Shift (United States of America) Scheduled Weekly Hours: 0 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Job Summary The Enrollment Coordinator plays a critical role in guiding individuals and providers through the enrollment process for participant-directed services, ensuring a smooth and timely experience from referral to activation. This position is responsible for processing referrals, conducting outreach, scheduling appointments, and clearly communicating requirements to all stakeholders to support successful enrollment. The coordinator proactively identifies and resolves barriers, collaborates with internal teams and external partners, and ensures all documentation and compliance requirements are completed accurately. Additionally, the role supports inbound and outbound inquiries, maintains up-to-date records, and contributes to reporting, quality assurance, and continuous process improvement. Success in this role requires strong customer service skills, excellent communication, attention to detail, and the ability to manage multiple systems and priorities effectively. Key Responsibilities Enrollment Processing & Coordination - Receives and processes new individual referrals for participant-directed services. - Processes enrollment applications received through email, fax, mail and online. - Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements. - Schedules appointment(s) to ensure program enrollment is completed quickly and efficiently. - Updates provider status and records in systems. Communication & Stakeholder Engagement - Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual. - Conducts introduction and welcome outreach to newly referred individuals or their representative to initiate the enrollment process. - Articulates to all stakeholders what information is required to navigate and complete the enrollment process successfully. - Engages the entity providing case management or service/support coordination services to the individual to ensure and understand Public Partnerships’ initiation and timely coordination of the enrollment process and what to expect. - Responds to in-bound and out-bound call inquiries regarding new provider enrollment. - Educates the individual/employer and provider on interacting with Public Partnerships as their fiscal intermediary, with emphasis on enrolling subsequent providers and keys to successful self-direction. Issue Resolution & Process Management - Readily identifies potential barriers and bottlenecks to timely enrollment and takes necessary steps to triage and resolve. - Researches and resolves customer issues using required reporting processes and systems. - Responds to incoming departmental requests to solve outstanding enrollment issues within program enrollment requirements. Collaboration & Operational Efficiency - Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full. Quality Assurance, Reporting & Data Management - Meets quality assurance standards and daily processing metric goals as applicable to program. - Collects, analyzes, and presents information that will be used for quality control and process improvement activities. - Enters and monitors relevant documentation in enrollment systems and tools. - Conducts both internal and external reporting. Required Skills: - Strong customer service and support experience. - Proficient in Microsoft Office Suite and web-based applications. - High aptitude for process assessment, improvement, and recommendation. - Exceptional verbal and written communication skills. - Ability to develop strong working relationships with external and internal stakeholders. - Ability to prepare ad-hoc reporting applicable to enrollment activities. Qualifications: Education: - Associate or bachelor’s degree preferred. Substantial professional experience may be considered in lieu of a formal degree. Experience: - 1-3 years of experience in data entry or administration in an enrollment environment. - 1-3 years of customer service experience. - At least 1-2 years’ professional experience working with persons with disabilities. Working Conditions: Remote Compensation & Benefits:  - 401k Retirement Plan - Medical, Dental and Vision insurance on first day of employment - Generous Paid Time Off  - Employee Assistance Program and more! - Base pay may vary depending on skills, experience, job-related knowledge, and location. - Certain positions may also be eligible for a performance-based incentive as part of total compensation.   Compensation Range: $19.00 - $21.00 The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified. Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Specialist, Market Growth & Retention (Remote in NY) - Bilingual – Spanish Molina Healthcare New York Full time Job Summary Provide prospective and existing members with assistance (telephonically inbound and outbound) completing state required applications, for the purpose of obtaining and maintaining healthcare coverage, and accurate information for eligibility for Medicaid, CHP and Essential Plan. Provide non-clinical reminders (i.e.; product overviews, premiums, gaps in care, care management, member engagement events etc..) and assist as needed with resolving issues, scheduling appointments, conducting outreach to appropriate State entities and resources to ensure member satisfaction, retention initiatives and quality metrics are met. Job Duties •Pro-actively facilitate outreach (and handle inbound calls) to Molina members regarding their upcoming recertification with the state and healthplan. Educating members on process, qualifications, necessary documentation needed etc; while completeing the required applications and submissions to the State. • Management of individual State dashboards required • Assist and resolve complex member issues related to application errors, immigration status, multi-family enrollment, premiums, eligibility; etc. • Provide non-clinical reminders (i.e. product overviews, premiums, gaps in care, member engagement events etc.) • Facilitate the closure of at-risk care gaps, scheduling appointments, conducting outreach to appropriate State entities, direct toward available resources and care management opportunities; to ensure member satisfaction, retention, and drive plan quality performance. • Responsible for promoting and increasing member enrollments into plan programs (i.e.; Member portal, Rewards Program, etc.) • Assists Medicaid Members in contacting their social worker regarding eligibility issues and follow-up with members to ensure follow through, if allowed by the member’s respective state. • Conduct outreach to retain members that have been identified as late renewals, post terms and potential disenrollments, assist and educate members on next steps and required paperwork. • Accurately and timely documentation of outreach in the appropriate databases. • Collaborate with the leadership team to provide feedback, trends and insights for areas of opportunity for improvement related to technology, process, people, retention and member experience. • Access a number of organizational based platforms and tools for the purpose of inputting and outputting data, related to documenting member care, status, renewal status etc. (such as: Salesforce, CCA, Sharepoint, Excel, Genesys etc) • Attend and assist with in-person community based member retention events • Placement in demonstrated high foot traffic locations, to assist with member in-person interactions may be required. Assist with in-person renewals, eligibility issues, application updates, submission of paperwork etc.. • Maintain appropriate certifications and quality scores in compliance with the State and Molina Healthcare. • Some in office trainings, meetings and field work required; will be based on business needs • Other tasks or special projects as required or directed Job Qualifications REQUIRED EDUCATION: High School Diploma or equivalent REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES: • 2-4 years customer service experience, preferably in a call center environment • Experience communicating with members in a customer service setting and have the ability to assess needs and make thoughtful decisions to help a member REQUIRED LICENSE, CERTIFICATION, ASSOCIATION: Must have NYS Certified Application Counselor Certification and/or be able to obtain certification within 60 days of hire date PREFERRED EDUCATION: Associate’s Degree or equivalent combination of education and experience PREFERRED EXPERIENCE: 3-5 years customer service experience in a call center environment Pay Range: $17 - $38.37 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level