Description de l'entreprise Septeo est un acteur de référence du software en Europe, présent à l’international et reconnu parmi le top 5 des éditeurs de logiciels sectoriels en France. En forte croissance et en transformation permanente, le groupe s’impose comme un acteur clé de l’édition logicielle grâce à la force de son collectif : des équipes déterminées, audacieuses et engagées. Chez Septeo, l’intelligence artificielle est placée au cœur de notre évolution. Nous la concevons comme un levier de performance durable, de collaboration et d’innovation, intégrée de manière responsable dans les pratiques du quotidien et démocratisé sur l’ensemble de nos métiers. L'ambition est claire : “make intelligent software for Europe”. Notre culture repose sur des valeurs fortes : être, faire et transformer ensemble. Elle n’est pas figée; elle se vit chaque jour dans nos actions et nos décisions, à travers un équilibre entre performance, responsabilité et plaisir. Cette ambition s’incarne dans ce que nous faisons au quotidien : concevoir des logiciels qui accompagnent les moments de vie essentiels, au service de millions de citoyens. Être présent derrière ces instants clés est une responsabilité forte. C’est la nôtre. Et peut-être bientôt la votre. Rejoindre Septeo, c’est intégrer une aventure collective à dimension internationale, porter la transformation du groupe dans un environnement en mouvement rapide, et faire de l’IA un levier concret de création de valeur, aujourd’hui comme demain. Description du poste Dans un contexte de croissance, notre pôle SEPTEO EDUCATION, recrute pour renforcer son entité DENDREO, un(e) Customer Care Manager H/F en CDI en FULL REMOTE. Vous intervenez après l’onboarding des clients et devenez un véritable expert fonctionnel et métier de la solution Dendreo. Votre rôle sera stratégique : accompagner les utilisateurs au quotidien, de manière asynchrone, afin de leur garantir une expérience client optimale, durable et autonome. Votre quotidien : Support & expertise client - Répondre avec précision et efficacité aux demandes clients via l’outil de ticketing - Assurer le service support et qualifier/escalader les sujets plus complexes - Devenir référent(e) expert(e) sur des fonctionnalités clés du logiciel Autonomie & adoption produit - Aider les clients à utiliser correctement la plateforme et à exploiter tout son potentiel - Participer activement à l’adoption des nouvelles fonctionnalités - Anticiper les risques de churn et contribuer à la satisfaction des clients existants - Identifier et remonter les opportunités de croissance Collaboration interne & amélioration continue - Travailler en étroite collaboration avec les équipes Produit, Développement, Onboarding, Sales et Marketing - Contribuer à l’enrichissement de la base de connaissance utilisateurs avec la chargée de documentation Qualifications Et si c’était vous qui veniez nous rejoindre ? Vous avez une expérience réussie en relation client B2B, idéalement dans un environnement SaaS, et êtes à l’aise avec des outils logiciels complexes. Doté(e) d’un bon esprit d’analyse, vous aimez résoudre des problématiques variées et gérer plusieurs demandes en parallèle. Vous communiquez avec clarté à l’écrit et faites preuve de rigueur dans le suivi des sujets. La maîtrise de Microsoft Word est un réel plus. Un bon niveau d’anglais écrit et un intérêt pour l’usage de l’IA dans les pratiques support seront appréciés. Curieux(se) face à un logiciel métier riche, vous êtes orienté(e) service, pédagogue et persévérant(e). À l’aise en télétravail, vous savez faire preuve d’autonomie, d’organisation et de fiabilité au quotidien. Informations complémentaires Rejoindre Septeo, c’est aussi : - Grandir et s’épanouir grâce à un parcours de formation personnalisé, des opportunités de mobilité interne et la possibilité de s’auto-former via notre plateforme Udemy - Vivre une aventure humaine, échanger et partager autour d’évènements thématisés (afterworks, sport, RSE, séminaires, etc.) 🎉 - Rejoindre un collectif qui prend soin des autres et s’engage en faveur de l’égalité des chances, la diversité et l’inclusion, RSE, séminaires, etc.)🎉 - Rejoindre un collectif qui prend soin des autres et s’engage en faveur de l’égalité des chances, la diversité et l’inclusion Un premier échange téléphonique avec un(e) chargé(e) de recrutement pour vous présenter le poste & ses missions, en savoir plus sur vous. Un second entretien en visio avec un double objectif : vous présenter notre groupe et ses valeurs, mais aussi connaître vos motivations et l'adéquation de votre projet professionnel avec le poste proposé. Ce sera l’occasion de rencontrer vos futurs managers, faire un focus métier et valider l’ensemble de vos compétences. Des tests seront à réaliser à distance sur une mise en situation une problématique concrète Un dernier échange pour débriefer ensemble. - Type of contract: CDI

• Provide responsive and strategic support for customer onboarding • Lead personalized onboarding sessions • Proactively drive product adoption through tailored consultations

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThis Customer Success Manager EMEA will be responsible for executing best-in-class strategies to promote adoption, revenue retention and growth, and customer advocacy for key customers in the Fixed Video & Access (VS&A) division of Motorola Solutions. This role will deliver strategic offerings and services to drive successful product adoption and business outcomes for this portfolio of customers. This is a critical role to accelerate our global growth across our portfolio of products. This role will successfully collaborate with sales and our partners to secure solid product adoption and the ability to grow product and service revenue through the highest quality Customer Success engagement for our customers. Job DescriptionRequirements - Identify key customers in the EMEA region to deliver CSM services to, inducing identifying top ARR customers, and prospecting with sales and partner teams to establish relationships with new end users - Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts - Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy - Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value - Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations - Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive lifetime customer value - Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies - Lead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations and key feature requests are managed with product teams - Spread awareness of Customer Success across the sales and partner community in EMEA by delivering presentations about the program and outcomes for customers - Knowledge of the security industry and large, expansive installments of security measures and applications in various industries. - Ability to perform basic operator level product training to end users. Attributes - Excellent verbal and written communication skills and experience in communicating product value propositions and building trust with customers - Demonstrated analytical capabilities for reporting and metrics gathering - A collaborative team player that enjoys working closely with people from other regions and function and is willing to network with internal and partner communities to drive awareness of CMS - Help elevate and encourage those around you This is primarily a remote position with the expectation that you will travel to the closest office 2-3x a month for collaboration with sales, support and product teams. - Portugal office: Parque das Nações, Torre Zen, Av. Dom João II, No. 41, 6th floor, 1990-084 Lisbon, Portugal. - London office: Nova South, 160 Victoria Street, London, SW1E 5LB, United Kingdom Basic RequirementsBasic Experience - 5+ years of account management and/or customer success experience in a SaaS company - Must have extensive Salesforce experience Preferred Experience - Experience in the sales channel in a technology focused industry - Preferred understanding of video or access control systems, networking and storage background, other security products or services - Preferred experience in Gainsight or other CS Tools Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes CompanyMotorola Solutions Portugal, LdaEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process. Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises. As a Senior Customer Success Consultant, you will be a trusted advisor and strategic partner to our key customers. This means being responsible for developing and maintaining strong and long-lasting relationships with a portfolio of key customers, ensuring their satisfaction and retention. You will collaborate with cross-functional teams to identify and execute strategies to grow revenue and meet strategic business objectives. The role requires a deep understanding of both the customer’s business needs and the capabilities of the products or services offered.  You will play a pivotal role in providing strategic guidance to key customers ensuring the optimal utilization of our products/services to meet their business objectives. Responsiblities Scope of tasks Client Relationship Management: - Build and maintain strong, trusted relationships with key customers - Develop a deep understanding of your customers' business needs, objectives, and challenges - Proactively communicate with customers to assess satisfaction and address concerns Strategic Planning: - Develop and implement strategic account plans aligned with customers’ business objectives - Identify growth opportunities within existing accounts and propose solutions - Work closely with customers to understand their future needs and align offerings accordingly Internal Collaboration: - Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development, to meet and exceed customer expectations - Provide feedback to internal teams based on customer insights to continuously improve products and services Sales and Revenue Generation: - Meet and exceed sales targets within assigned accounts - Upsell additional products or services to existing customers - Identify new business opportunities within existing accounts Contract Negotiation: - Negotiate and renew contracts with customers, ensuring terms are favorable for both parties - Draft and review proposals, agreements, and other contractual documents Problem Resolution & Continuous Improvement: - Address and resolve customer issues in a timely and satisfactory manner - Collaborate with cross-functional teams to troubleshoot and resolve customer concerns - Continuously assess and improve customer success processes and workflows Market and Industry Knowledge: - Stay informed about industry trends, market conditions, and competitor activities - Use market knowledge to identify opportunities and threats for the company - Continuously learn and build expertise across XTM group products, services and assigned customers