• Lead, mentor, and scale multiple engineering teams through team leads and managers • Define and execute the engineering strategy in alignment with company objectives • Oversee system architecture, ensuring scalability, reliability, and performance • Drive delivery excellence, improving development processes, velocity, and quality • Collaborate cross-functionally with product, data, and business stakeholders • Establish and monitor KPIs for engineering performance (e.g., velocity, quality, uptime) • Manage hiring, onboarding, and professional development of engineers • Ensure best practices in CI/CD, testing, security, and DevOps • Own technical decision-making and risk management across projects

Description We are looking for an experienced Amazon Connect Provisioner to lead the implementation and coordination of our contact center infrastructure using Amazon Connect. This role goes beyond configuration; you will be responsible for owning the end-to-end setup, guiding the integration of Amazon Connect into our operations, and working cross-functionally to ensure a successful rollout. You will act as the subject matter expert, defining best practices, driving system architecture decisions, and ensuring the platform is scalable, efficient, and aligned with business needs. . What you will be doing Implementation Ownership & Coordination - Lead the end-to-end implementation of Amazon Connect within the organization - Define architecture, setup strategy, and deployment roadmap - Coordinate with internal stakeholders (operations, IT, leadership) to gather requirements - Act as the primary point of contact for all Amazon Connect-related initiatives - Ensure alignment between business needs and technical solutions Amazon Connect Provisioning & Design - Configure and manage Amazon Connect instances, users, queues, and routing profiles - Design and optimize contact flows based on customer experience goals - Set up telephony, routing logic, and operational workflows - Establish best practices for system structure, naming conventions, and scalability System Integration - Lead integrations with AWS services (Lambda, S3, DynamoDB, etc.) - Coordinate and implement CRM and third-party integrations (e.g., Salesforce, Zendesk, APIs) - Work closely with developers or vendors when needed to ensure seamless connectivity Optimization & Continuous Improvement - Monitor system performance and recommend improvements - Identify automation opportunities to streamline operations - Continuously refine call flows, routing strategies, and reporting capabilities Documentation & Enablement Create clear documentation for system architecture and configurations Train internal teams on system usage and best practices Establish processes for ongoing maintenance and scalability

Description We are looking for an experienced Amazon Connect Provisioner to lead the implementation and coordination of our contact center infrastructure using Amazon Connect. This role goes beyond configuration; you will be responsible for owning the end-to-end setup, guiding the integration of Amazon Connect into our operations, and working cross-functionally to ensure a successful rollout. You will act as the subject matter expert, defining best practices, driving system architecture decisions, and ensuring the platform is scalable, efficient, and aligned with business needs. . What you will be doing Implementation Ownership & Coordination - Lead the end-to-end implementation of Amazon Connect within the organization - Define architecture, setup strategy, and deployment roadmap - Coordinate with internal stakeholders (operations, IT, leadership) to gather requirements - Act as the primary point of contact for all Amazon Connect-related initiatives - Ensure alignment between business needs and technical solutions Amazon Connect Provisioning & Design - Configure and manage Amazon Connect instances, users, queues, and routing profiles - Design and optimize contact flows based on customer experience goals - Set up telephony, routing logic, and operational workflows - Establish best practices for system structure, naming conventions, and scalability System Integration - Lead integrations with AWS services (Lambda, S3, DynamoDB, etc.) - Coordinate and implement CRM and third-party integrations (e.g., Salesforce, Zendesk, APIs) - Work closely with developers or vendors when needed to ensure seamless connectivity Optimization & Continuous Improvement - Monitor system performance and recommend improvements - Identify automation opportunities to streamline operations - Continuously refine call flows, routing strategies, and reporting capabilities Documentation & Enablement Create clear documentation for system architecture and configurations Train internal teams on system usage and best practices Establish processes for ongoing maintenance and scalability

Description We are looking for an experienced Amazon Connect Provisioner to lead the implementation and coordination of our contact center infrastructure using Amazon Connect. This role goes beyond configuration; you will be responsible for owning the end-to-end setup, guiding the integration of Amazon Connect into our operations, and working cross-functionally to ensure a successful rollout. You will act as the subject matter expert, defining best practices, driving system architecture decisions, and ensuring the platform is scalable, efficient, and aligned with business needs. . What you will be doing Implementation Ownership & Coordination - Lead the end-to-end implementation of Amazon Connect within the organization - Define architecture, setup strategy, and deployment roadmap - Coordinate with internal stakeholders (operations, IT, leadership) to gather requirements - Act as the primary point of contact for all Amazon Connect-related initiatives - Ensure alignment between business needs and technical solutions Amazon Connect Provisioning & Design - Configure and manage Amazon Connect instances, users, queues, and routing profiles - Design and optimize contact flows based on customer experience goals - Set up telephony, routing logic, and operational workflows - Establish best practices for system structure, naming conventions, and scalability System Integration - Lead integrations with AWS services (Lambda, S3, DynamoDB, etc.) - Coordinate and implement CRM and third-party integrations (e.g., Salesforce, Zendesk, APIs) - Work closely with developers or vendors when needed to ensure seamless connectivity Optimization & Continuous Improvement - Monitor system performance and recommend improvements - Identify automation opportunities to streamline operations - Continuously refine call flows, routing strategies, and reporting capabilities Documentation & Enablement Create clear documentation for system architecture and configurations Train internal teams on system usage and best practices Establish processes for ongoing maintenance and scalability