Description We are looking for an experienced Amazon Connect Provisioner to lead the implementation and coordination of our contact center infrastructure using Amazon Connect. This role goes beyond configuration; you will be responsible for owning the end-to-end setup, guiding the integration of Amazon Connect into our operations, and working cross-functionally to ensure a successful rollout. You will act as the subject matter expert, defining best practices, driving system architecture decisions, and ensuring the platform is scalable, efficient, and aligned with business needs. . What you will be doing Implementation Ownership & Coordination - Lead the end-to-end implementation of Amazon Connect within the organization - Define architecture, setup strategy, and deployment roadmap - Coordinate with internal stakeholders (operations, IT, leadership) to gather requirements - Act as the primary point of contact for all Amazon Connect-related initiatives - Ensure alignment between business needs and technical solutions Amazon Connect Provisioning & Design - Configure and manage Amazon Connect instances, users, queues, and routing profiles - Design and optimize contact flows based on customer experience goals - Set up telephony, routing logic, and operational workflows - Establish best practices for system structure, naming conventions, and scalability System Integration - Lead integrations with AWS services (Lambda, S3, DynamoDB, etc.) - Coordinate and implement CRM and third-party integrations (e.g., Salesforce, Zendesk, APIs) - Work closely with developers or vendors when needed to ensure seamless connectivity Optimization & Continuous Improvement - Monitor system performance and recommend improvements - Identify automation opportunities to streamline operations - Continuously refine call flows, routing strategies, and reporting capabilities Documentation & Enablement Create clear documentation for system architecture and configurations Train internal teams on system usage and best practices Establish processes for ongoing maintenance and scalability

Description We are looking for an experienced Amazon Connect Provisioner to lead the implementation and coordination of our contact center infrastructure using Amazon Connect. This role goes beyond configuration; you will be responsible for owning the end-to-end setup, guiding the integration of Amazon Connect into our operations, and working cross-functionally to ensure a successful rollout. You will act as the subject matter expert, defining best practices, driving system architecture decisions, and ensuring the platform is scalable, efficient, and aligned with business needs. . What you will be doing Implementation Ownership & Coordination - Lead the end-to-end implementation of Amazon Connect within the organization - Define architecture, setup strategy, and deployment roadmap - Coordinate with internal stakeholders (operations, IT, leadership) to gather requirements - Act as the primary point of contact for all Amazon Connect-related initiatives - Ensure alignment between business needs and technical solutions Amazon Connect Provisioning & Design - Configure and manage Amazon Connect instances, users, queues, and routing profiles - Design and optimize contact flows based on customer experience goals - Set up telephony, routing logic, and operational workflows - Establish best practices for system structure, naming conventions, and scalability System Integration - Lead integrations with AWS services (Lambda, S3, DynamoDB, etc.) - Coordinate and implement CRM and third-party integrations (e.g., Salesforce, Zendesk, APIs) - Work closely with developers or vendors when needed to ensure seamless connectivity Optimization & Continuous Improvement - Monitor system performance and recommend improvements - Identify automation opportunities to streamline operations - Continuously refine call flows, routing strategies, and reporting capabilities Documentation & Enablement Create clear documentation for system architecture and configurations Train internal teams on system usage and best practices Establish processes for ongoing maintenance and scalability

• Provide technical expertise for the conduct of clinical trials. • Support various programming activities related to the analysis and reporting of clinical study data. • Deliver best value and high-quality service working on client system and following client processes. • Work closely with client teams and Parexel colleagues in global environment. • Specialize in one of the following therapeutic area: hematology/oncology/cell therapy. • Use SAS programming to produce derived datasets (ADaM), tables, figures, and data listings of varying complexity. • Develop and QC derived dataset specifications and other process supporting documents. • Ensure all work maintains complete traceability and regulatory compliance. • Participate and contribute to knowledge-sharing sessions with programming community.

• Contribute to the development of our warehousing mobile platform (e.g., order management, barcode scanning, RFID label printing, shipment tracking) • Write clean, maintainable, and well-tested code • Support ongoing improvements to core app functionality and assist with prototyping new features • Help integrate new scanning and printing devices into the mobile platform • Contribute to maintaining mobile repositories and supporting CI/CD workflows • Collaborate with engineering, product, operations, and design to deliver solutions • Partner with UX/UI designers to implement intuitive, user-friendly interfaces • Apply best practices to improve app performance, reliability, and maintainability • Occasionally travel to warehouse locations to better understand user needs and workflows