Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $45,000- $55,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As the Specialist, Logistics (SNE), you’ll be responsible for providing logistics support, including order entry, routing and dispatching, and traffic coordination. What your day-to-day will look like: - Maintain customer profile information and enter loads from customer tenders into the Transportation Management System (TMS) - Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads - Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition - Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes - Investigate product overages, shortages, damages, and complete appropriate documentation - Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers - Provide detailed directions and instructions to properly route drivers - This role will be for Friday, Saturday, Sunday 7am to 7pm. At a minimum, you’ll need: - 1 year of logistics experience - General knowledge of the transportation industry It’d be great if you also have: - High school diploma or equivalent - Experience writing routine reports and correspondence - The ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits - Competitive pay - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave - 401(k) retirement plan with up to 5% company match - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity - Employee Assistance Program (EAP) - Tuition reimbursement, adoption assistance - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account - Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

• Respond to customer enquiries via email, live chat, and phone in a timely and professional manner • Resolve customer complaints and issues, escalating complex cases where necessary • Maintain accurate records of customer interactions in the company's CRM system • Identify trends in customer feedback and suggest improvements to enhance the customer journey • Collaborate with internal teams to ensure customer needs are met efficiently

Role Description This isn't just answering calls—you're the voice people remember. As a Customer Service Representative, you're the first point of contact and the problem-solver customers rely on. You turn questions into answers, issues into solutions, and frustrating moments into positive experiences. You don't just respond—you take ownership and make things right. - Support customers via phone and email with clarity, confidence, and professionalism - Resolve inquiries related to products, services, billing, and accounts - Take full ownership of complaints—investigate, solve, and follow through - Process orders, cancellations, refunds, and service adjustments - Accurately document customer interactions and actions taken - Coordinate with internal teams to resolve complex issues - Schedule service appointments and manage emergency requests - Follow up with customers on updates, resolutions, or next steps - Identify patterns and suggest improvements to prevent future issues - Stay organized while handling multiple tasks in a fast-paced environment Qualifications - 6+ months of customer service experience (you know the basics—we'll help you level up) - Strong communication skills—clear, professional, and human (written and verbal) - You stay calm under pressure and handle challenges with confidence - Detail-oriented and organized—you don't let things slip through the cracks - A natural problem-solver who takes initiative - Tech-comfortable, especially with Microsoft Office tools - Friendly, assertive, and customer-focused—you know how to balance empathy with action - High accountability—you own your work and follow through - Full schedule availability (flexibility is key) Benefits - $16,000 MXN monthly gross salary (before taxes) - Law benefits - Paid training - Savings fund (8% of monthly gross salary) - Food vouchers $1,000 MXN (after 2 months) - Major medical insurance (after 3 months)

• Provides on-site customer support related to Company product or service installation, training and/or troubleshooting • Installs equipment at customer locations • Trains customers in the use of Company products, equipment and services • Troubleshoots customer problems and issues with Company products and services • Communicates customer needs for additional products and services to sales team