Manulife Financials’ Group Benefits is a leading provider of employee Group Benefits for more than 16,000 organizations across Canada. We provide coverage for businesses of all sizes, from two employees to Canada's largest employers. Group Benefits provides a broad range of coverage including health and dental care, emergency travel assistance, short- and long-term disability, group critical illness, absence management services and wellness products, flexible benefit plans, life insurance and accidental death and dismemberment coverage. The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors. This role requires advanced skillset in the corporate space to accelerate growth in our book of business, perform tasks required and be proficient in retaining corporate clients. This team owns collaboration with internal service providers such as Customer Experience, Underwriting, and Implementation, Plan Document Services, Sponsor Financial Services, Plan Member Administration, and our Admin Advantage Flex Benefit Teams to provide exceptional service to new and existing corporate clients ranging from 400 lives to 80,000+ with premium $1M to over $100M+ for our largest National corporate clients. Working with our largest Consulting firms in the Group Benefits industry across Canada, experience and expertise in this field will be paramount. Enthusiasm for delivering client presentations and leading client meetings is a must for being successful in this role. Position Responsibilities: Support – 35% - Support Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business. - Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response. - Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist. - Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Includes ability to understand, explain and outline complex structures for large corporate Clients. Union negotiations and costings of plan designs discussions often come into play. - Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer. - Assist with general internal initiatives related to Group Benefits services, products, and procedures. - Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams. - Take on special projects and/or research assignments for corporate client needs. Advise – 35% - As the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. - Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. - Prepare and analyze and interpret client reports for review. - Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. - Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality. - Support group benefits clients in driving adoption of our digital tools and experiences among their plan members - Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. - You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies. - Establish and maintain client relationships by identifying current or potential needs and promoting client retention. - Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client. - Applies understanding of legislative and privacy guidelines to assist in client meetings. Educate – 30% - Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). - Meet with plan administrators to train and educate them on effective methods of plan administration. - Lead customer workshops and training around product updates & new features - Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made. - When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any. - Using our Seismic Tools to put presentations together to present and deliver our services to clients. - Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives. - Coaching mindset and abilities enabling to define solutions and delivering outcomes. Required Qualifications: - Extensive Group Benefits knowledge and experience. - In-depth knowledge and understanding of the Group Benefits products and services. - Building and strengthening existing client and consultant/advisor relationships. - Proven ability to take initiative, be a strong self-manager and display integrity. - GBA designation or working towards the designation. - Understanding of funding arrangement, underwriting concepts, risk analysis and financial reporting. - Strong technical and demonstrated analytical skills using Microsoft Office Products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews. - Excellent presentation skills and the ability to influence decision makers in various areas of organization. - Supports, participates, and presents in corporate Finalist Presentations to attain new and keep existing business out to Market. - Strong customer-facing skills including expectation management, communication skills, information management. - Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality. - Outstanding analytical, strategic, and problem-solving thinking ability – enabling the candidate to recognize issues, outline possible implications and suggest solutions. - Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities. - Capability to determine sensitive client needs or issues. - Optimizes the plan’s activities, as it relates to administration, providing recommendations on plan design, service options, technology solutions and ongoing administration needs of the client in the corporate space. - High level of proficiency and negotiations skills required. - High level of capability required to assist in retaining and winning new business. - Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for engagement/education among their plan members. - Must have a valid driver’s license and a personal automobile. - Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $70,500.00 CAD - $117,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Manulife Financials’ Group Benefits is a leading provider of employee Group Benefits for more than 16,000 organizations across Canada. We provide coverage for businesses of all sizes, from two employees to Canada's largest employers. Group Benefits provides a broad range of coverage including health and dental care, emergency travel assistance, short- and long-term disability, group critical illness, absence management services and wellness products, flexible benefit plans, life insurance and accidental death and dismemberment coverage. The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors. This role requires advanced skillset in the corporate space to accelerate growth in our book of business, perform tasks required and be proficient in retaining corporate clients. This team owns collaboration with internal service providers such as Customer Experience, Underwriting, and Implementation, Plan Document Services, Sponsor Financial Services, Plan Member Administration, and our Admin Advantage Flex Benefit Teams to provide exceptional service to new and existing corporate clients ranging from 400 lives to 80,000+ with premium $1M to over $100M+ for our largest National corporate clients. Working with our largest Consulting firms in the Group Benefits industry across Canada, experience and expertise in this field will be paramount. Enthusiasm for delivering client presentations and leading client meetings is a must for being successful in this role. Position Responsibilities: Support – 35% - Support Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business. - Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response. - Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist. - Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Includes ability to understand, explain and outline complex structures for large corporate Clients. Union negotiations and costings of plan designs discussions often come into play. - Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer. - Assist with general internal initiatives related to Group Benefits services, products, and procedures. - Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams. - Take on special projects and/or research assignments for corporate client needs. Advise – 35% - As the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. - Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. - Prepare and analyze and interpret client reports for review. - Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. - Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality. - Support group benefits clients in driving adoption of our digital tools and experiences among their plan members - Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. - You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies. - Establish and maintain client relationships by identifying current or potential needs and promoting client retention. - Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client. - Applies understanding of legislative and privacy guidelines to assist in client meetings. Educate – 30% - Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). - Meet with plan administrators to train and educate them on effective methods of plan administration. - Lead customer workshops and training around product updates & new features - Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made. - When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any. - Using our Seismic Tools to put presentations together to present and deliver our services to clients. - Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives. - Coaching mindset and abilities enabling to define solutions and delivering outcomes. Required Qualifications: - Extensive Group Benefits knowledge and experience. - In-depth knowledge and understanding of the Group Benefits products and services. - Building and strengthening existing client and consultant/advisor relationships. - Proven ability to take initiative, be a strong self-manager and display integrity. - GBA designation or working towards the designation. - Understanding of funding arrangement, underwriting concepts, risk analysis and financial reporting. - Strong technical and demonstrated analytical skills using Microsoft Office Products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews. - Excellent presentation skills and the ability to influence decision makers in various areas of organization. - Supports, participates, and presents in corporate Finalist Presentations to attain new and keep existing business out to Market. - Strong customer-facing skills including expectation management, communication skills, information management. - Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality. - Outstanding analytical, strategic, and problem-solving thinking ability – enabling the candidate to recognize issues, outline possible implications and suggest solutions. - Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities. - Capability to determine sensitive client needs or issues. - Optimizes the plan’s activities, as it relates to administration, providing recommendations on plan design, service options, technology solutions and ongoing administration needs of the client in the corporate space. - High level of proficiency and negotiations skills required. - High level of capability required to assist in retaining and winning new business. - Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for engagement/education among their plan members. - Must have a valid driver’s license and a personal automobile. - Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Remote Salary range is expected to be between $70,500.00 CAD - $117,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Join Capita Ireland as a Customer Payment Advisor – Immediate Start! Are you passionate about delivering outstanding customer service? Do you enjoy solving problems and making a real difference in people’s day? We’re looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 talented colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector. 🌟 What’s in it for you? Be part of a supportive and energetic team Work on meaningful customer interactions Develop your skills in a fast-paced, rewarding environment Start your journey with us immediately and € 30,432 per annum. 📍 Location Requirement To be eligible for this role, you must currently reside within the Republic of Ireland. This is essential to meet our operational and compliance requirements. If you're ready to take the next step in your career and make a real impact, we’d love to hear from you! Job title: Irish Speaking Customer Payments Advisor Job Description: Salary & Benefits: € 30,432 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more! Shift: You'll be working on rotational shifts covering the period Monday to Friday between 8am - 8pm. Training & Grad Bay: You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Work Location: You will work from home. Your duties will include: - Handling inbound and outbound calls to customers - Contacting customers who have outstanding debt on their account - Assist customers by ensuring they are back on track with outstanding payments - Setting up payment plans for customers - Setting up Direct Debits - Calculating outstanding debt amounts - Taking payments from customers - Taking customers through their account, providing a breakdown of their account. - Explain debt to each customer and how this is made up and what is outstanding/owing - Taking customers through steps to get their account back up to date and on track - Trying to avoid customers being disconnected by offering solutions to make payments Required experience: - Fluency in the Irish language - Previous experience working in similar environment and ideally within a customer collections role - Able to work comfortably to targets - Being highly methodical with a thorough attention to detail - Strong communication skills and the ability to build rapport with all callers - Having excellent organisational skills - Having the ability to work to stringent customer service SLA’s and KPI’s - MS Excel skills - Showing excellent PC and data entry skills with the ability to use multiple systems at any one time - Bringing a proactive attitude with the ability and ambition to develop role in the future Role Benefits: - 22 days holidays plus bank holidays - Opportunity to buy additional holidays - Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing - Cost of eyecare vouchers for eye examinations and money towards glasses if required - Access to Capita pension scheme - Access to Employee Assistance Programme - Life Assurance Benefit - Cycle2Work Scheme The Recruitment Process Once you’ve submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you’ll be invited to interview with our team. Interested? If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you! #jobs Location: Little Island, Ireland Time Type: Full time Contract Type: Permanent

Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary Under the general direction of the Service Center Supervisor, the Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, dressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health. The Member Service Advocate is a member champion to resolve issues internally with a wide variety of departments and interacting externally with providers, employers, brokers and provider billing offices to assist with issue resolution. A candidate should be proficient in working in multiple systems at once while doing real-time analysis of data and documentation to resolve member inquiries. Training Hours: 8:30 AM – 5:00 PM EST, M - F. Must have 100% attendance during training. Working as a Member Advocate provides you with hands-on experience to grow your career with Point32Health. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions providing you with opportunities for advancement. A Member Services Advocate can grow not only within the department but also throughout Point32Health. Job Description - Inbound Call Management- Handle inbound calls from members with professionalism and attentiveness, addressing inquiries related to health insurance benefits, coverage, claims and eligibility. - Health Care System Navigation- support and advocate for members to ensure that they receive the care/support needed - Problem Resolution- Provide education and guidance to members about their Point32Health benefits and take ownership of each call to ensure that issues are resolved promptly and accurately. Follow up with members as needed to ensure complete resolution. - Member Engagement- Assist members in understanding and accessing theit benefits and educate members on how to use self service tools, deliver proactive/anticpatory service - Documentation and Reporting- Record call details and member interactions in the system accurately, ensuring that all relevant information is documented for future reference and reporting ensuring HIPPA, State and Federal regulations and confidentiality standards are met. - Team Collaboration- Work collaboratively with other team members and departments to address complex issues and ensure a seamless member experience. - Member Experience- As a brand ambassador for Point32Health, go above and beyond to ensure member satisfaction, proactively identifying and addressing needs and concerns. - Continuous Improvement- Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements. - Metrics & Goals- Adhere to assigned schedules to ensure appropriate phone queue coverage & meet or exceed department established key performance indicators - Member Retention & Outbound Campaigns- Execute outbound calls to improve the member experience and assist in member retention - Compliance and Policy Adherence-Ensure all interactions are HIPAA compliant and adhere to state and federal regulations - Other duties as assigned. Qualifications – what you need to perform the job. Education, Certification and Licensure Required: Associate degree or equivalent work experience Preferred: Bachelor’s degree or equivalent work experience preferred. Experience (minimum years required): Required - 0-2 years of relevant experience. Preferred - Customer service experience in health care, call center or corporate office. - Knowledge of medical terminology. - Prior experience training and working in a virtual/remote setting. Skill Requirements - Customer Service Expertise- Demonstrated ability to provide exceptional service, including active listening, empathy, and clear communication with members. - Empathy- Ability to put yourself in someone else’s shoes and demonstrate compassion. - Product Knowledge- Strong understanding of health insurance products, policies, and industry regulations, or the ability to quickly learn and apply new information. - Problem-Solving/Critical Thinking Skills- Adept at identifying issues, analyzing information, and providing effective solutions in a timely manner. - Communication Skills- Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally. - Attention to Detail- High level of accuracy in handling member information, processing requests, and documenting interactions. - Multitasking Ability- Capable of managing multiple tasks simultaneously while maintaining focus and efficiency. - Technical Proficiency- Comfortable using computer systems, CRM software, and other relevant technology to manage member interactions and data. - Adaptability- Ability to adjust to changing priorities and new processes in a dynamic work environment. - Team Collaboration- Strong people skills with the ability to work effectively with team members and contribute to a positive work atmosphere. - Conflict Resolution- Skilled in managing and resolving conflicts and complaints with professionalism and patience. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): - Must be able to work under normal office conditions and work from home as required. - Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. - May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members Salary Range $22.00 -$22.00 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: - Medical, dental and vision coverage - Retirement plans - Paid time off - Employer-paid life and disability insurance with additional buy-up coverage options - Tuition program - Well-being benefits - Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org