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Closing Coordinator
Location
Philippines
Posted
48 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Closing Coordinator
Extend Your Team
Role Description We are looking for someone who has experience coordinating with Third-Party vendors while also interacting with customers, answering questions and assisting in scheduling. Responsibilities - Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools. - Documenting & logging issues (as well as customer compliments & complaints). - Working with customers to help them go through our application flow when required. - Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems. Qualifications - Experience coordinating with Third-Party vendors. - Extensive experience in front-facing customer service. - Experience with closing for loan origination. - Experience with document handling, title knowledge. - Familiarity with loan documents, deeds, or similar documents. - At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks. - Experienced in customer-facing roles in a loan or mortgage account. - Superb communication, collaboration, and problem-solving skills. - Proficiency, speed, and accuracy in written communication. - Fluency, clarity, and good diction in English. - Great organizational skills & time management abilities. - Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. - Detail-Oriented - we’re a financial services company so being correct about the details matters. - Bachelor's Degree or comparable work experience in financial services. - Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between). - Must live in the Philippines.
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