• Respond to traveler inquiries and provide assistance across communication channels • Support booking updates and special travel requests • Share clear details about travel policies and trip preparation • Monitor upcoming trips and confirm arrangements with clients • Maintain professional and courteous communication at all times

• Respond to traveler inquiries and provide assistance across communication channels • Support booking updates and special travel requests • Share clear details about travel policies and trip preparation • Monitor upcoming trips and confirm arrangements with clients • Maintain professional and courteous communication at all times

• Respond to traveler inquiries and provide assistance across communication channels • Support booking updates and special travel requests • Share clear details about travel policies and trip preparation • Monitor upcoming trips and confirm arrangements with clients • Maintain professional and courteous communication at all times

• Conduct high-volume outreach to medical providers, facilities, and related entities to obtain records, verify treatment, and support investigative efforts • Perform medical canvassing and manage end-to-end record retrieval activities, including initiating requests, conducting follow-ups, tracking status, and coordinating with providers or third parties through completion • Review client requests and available information to determine appropriate providers, facilities, or sources to contact • Accurately document all findings, call outcomes, and retrieval activity in case management systems • Analyze canvassing and retrieval results to identify inconsistencies, undisclosed treatment, or gaps in reported medical history, and ensure findings are clearly documented • Identify delays, non-responsive providers, or barriers to record retrieval and escalate complex retrieval issues as appropriate