Join Capita Ireland as a Customer Payment Advisor – Immediate Start! Are you passionate about delivering outstanding customer service? Do you enjoy solving problems and making a real difference in people’s day? We’re looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 talented colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector. 🌟 What’s in it for you? Be part of a supportive and energetic team Work on meaningful customer interactions Develop your skills in a fast-paced, rewarding environment Start your journey with us immediately and € 30,432 per annum. 📍 Location Requirement To be eligible for this role, you must currently reside within the Republic of Ireland. This is essential to meet our operational and compliance requirements. If you're ready to take the next step in your career and make a real impact, we’d love to hear from you! Job title: Irish Speaking Customer Payments Advisor Job Description: Salary & Benefits: € 30,432 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more! Shift: You'll be working on rotational shifts covering the period Monday to Friday between 8am - 8pm. Training & Grad Bay: You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Work Location: You will work from home. Your duties will include: - Handling inbound and outbound calls to customers - Contacting customers who have outstanding debt on their account - Assist customers by ensuring they are back on track with outstanding payments - Setting up payment plans for customers - Setting up Direct Debits - Calculating outstanding debt amounts - Taking payments from customers - Taking customers through their account, providing a breakdown of their account. - Explain debt to each customer and how this is made up and what is outstanding/owing - Taking customers through steps to get their account back up to date and on track - Trying to avoid customers being disconnected by offering solutions to make payments Required experience: - Fluency in the Irish language - Previous experience working in similar environment and ideally within a customer collections role - Able to work comfortably to targets - Being highly methodical with a thorough attention to detail - Strong communication skills and the ability to build rapport with all callers - Having excellent organisational skills - Having the ability to work to stringent customer service SLA’s and KPI’s - MS Excel skills - Showing excellent PC and data entry skills with the ability to use multiple systems at any one time - Bringing a proactive attitude with the ability and ambition to develop role in the future Role Benefits: - 22 days holidays plus bank holidays - Opportunity to buy additional holidays - Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing - Cost of eyecare vouchers for eye examinations and money towards glasses if required - Access to Capita pension scheme - Access to Employee Assistance Programme - Life Assurance Benefit - Cycle2Work Scheme The Recruitment Process Once you’ve submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you’ll be invited to interview with our team. Interested? If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you! #jobs Location: Little Island, Ireland Time Type: Full time Contract Type: Permanent

Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary Under the general direction of the Service Center Supervisor, the Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, dressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health. The Member Service Advocate is a member champion to resolve issues internally with a wide variety of departments and interacting externally with providers, employers, brokers and provider billing offices to assist with issue resolution. A candidate should be proficient in working in multiple systems at once while doing real-time analysis of data and documentation to resolve member inquiries. Training Hours: 8:30 AM – 5:00 PM EST, M - F. Must have 100% attendance during training. Working as a Member Advocate provides you with hands-on experience to grow your career with Point32Health. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions providing you with opportunities for advancement. A Member Services Advocate can grow not only within the department but also throughout Point32Health. Job Description - Inbound Call Management- Handle inbound calls from members with professionalism and attentiveness, addressing inquiries related to health insurance benefits, coverage, claims and eligibility. - Health Care System Navigation- support and advocate for members to ensure that they receive the care/support needed - Problem Resolution- Provide education and guidance to members about their Point32Health benefits and take ownership of each call to ensure that issues are resolved promptly and accurately. Follow up with members as needed to ensure complete resolution. - Member Engagement- Assist members in understanding and accessing theit benefits and educate members on how to use self service tools, deliver proactive/anticpatory service - Documentation and Reporting- Record call details and member interactions in the system accurately, ensuring that all relevant information is documented for future reference and reporting ensuring HIPPA, State and Federal regulations and confidentiality standards are met. - Team Collaboration- Work collaboratively with other team members and departments to address complex issues and ensure a seamless member experience. - Member Experience- As a brand ambassador for Point32Health, go above and beyond to ensure member satisfaction, proactively identifying and addressing needs and concerns. - Continuous Improvement- Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements. - Metrics & Goals- Adhere to assigned schedules to ensure appropriate phone queue coverage & meet or exceed department established key performance indicators - Member Retention & Outbound Campaigns- Execute outbound calls to improve the member experience and assist in member retention - Compliance and Policy Adherence-Ensure all interactions are HIPAA compliant and adhere to state and federal regulations - Other duties as assigned. Qualifications – what you need to perform the job. Education, Certification and Licensure Required: Associate degree or equivalent work experience Preferred: Bachelor’s degree or equivalent work experience preferred. Experience (minimum years required): Required - 0-2 years of relevant experience. Preferred - Customer service experience in health care, call center or corporate office. - Knowledge of medical terminology. - Prior experience training and working in a virtual/remote setting. Skill Requirements - Customer Service Expertise- Demonstrated ability to provide exceptional service, including active listening, empathy, and clear communication with members. - Empathy- Ability to put yourself in someone else’s shoes and demonstrate compassion. - Product Knowledge- Strong understanding of health insurance products, policies, and industry regulations, or the ability to quickly learn and apply new information. - Problem-Solving/Critical Thinking Skills- Adept at identifying issues, analyzing information, and providing effective solutions in a timely manner. - Communication Skills- Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally. - Attention to Detail- High level of accuracy in handling member information, processing requests, and documenting interactions. - Multitasking Ability- Capable of managing multiple tasks simultaneously while maintaining focus and efficiency. - Technical Proficiency- Comfortable using computer systems, CRM software, and other relevant technology to manage member interactions and data. - Adaptability- Ability to adjust to changing priorities and new processes in a dynamic work environment. - Team Collaboration- Strong people skills with the ability to work effectively with team members and contribute to a positive work atmosphere. - Conflict Resolution- Skilled in managing and resolving conflicts and complaints with professionalism and patience. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): - Must be able to work under normal office conditions and work from home as required. - Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. - May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members Salary Range $22.00 -$22.00 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: - Medical, dental and vision coverage - Retirement plans - Paid time off - Employer-paid life and disability insurance with additional buy-up coverage options - Tuition program - Well-being benefits - Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org

Job Title: Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) – Remote Job Description JOB DESCRIPTION The Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) – Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you! As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will: - Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support - Provide inbound customer support using a call flow guide in the customer's preferred language - Resolve technical issues related to hardware, software, and client products - Track, document, and retrieve information in databases - Be an amazing problem-solver - Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include: - The ability to read, write and speak fluently both Spanish and English - 1+ year of customer service experience - A high school diploma or GED - Strong focus on building customer relationships - Comfortable using and explaining technology - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking with strong problem solving skills - Eagerness to learn new technologies - Strong problem-solving skills with the ability to ask probing questions to come to a resolution - Strong computer navigation skills and PC knowledge - The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!) - A desktop or laptop to complete PC and internet testing; A work computer will be provided - High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download) - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: - The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Full time, paid classroom and on the job training - Lucrative employee referral bonus opportunities - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. #wfh #wah Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description The position is remote and can be located anywhere in the US the job is posted. We're looking for a talented individual... To join us as a Processing Specialist I for Integrated Customer Services! In this remote role, you will be responsible for ensuring the Integrated Customer Service (ICS) team meets program deliverables by processing rebates accurately. Responsibilities: - Data entry and validation of energy rebate requests - Consistently meet outlined Key Performance Indicators (KPIs) - Contribute to process improvements in a team-based environment Expectations: - Maintain 90% or greater production standards, an accuracy rating of 99%, and minimize critical errors per month - Follow outlined standard operating procedures to ensure success - Maintain a high level of professionalism - Develop new skills for new programs and tasks to meet utilization goals set by Supervisor Qualifications: - Previous experience in data entry a plus - Resourceful and inquisitive with high energy - Strong organizational skills. Experience with Microsoft office applications a plus - Flexibility with schedule; split shifts may be required as needed Schedule may change with minimal notice. May be asked to work evenings and/or Saturdays a times of increased volume Remote Work Requirements: We provide a laptop, software, and all necessary equipment Home Internet requirements: Internet speed that meets our minimum standard: - 10 Mbps upload / 20 Mbps download / 99% latency - Google: ‘free speed test’ if you are unsure - Ability to hardwire internet, plug directly into router Environment: - Dedicated home office space, free of personal disruptions - Two power connections - You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours Compensation: $16 / hour + $65 / month internet stipend DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Compensation Range Currency Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.