We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.  In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.  As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. Key Responsibilities: - Actively listen and be an advocate for customers, understand their needs and provide guidance and support - Resolve customer inquiries and issues efficiently while documenting all interactions. - Educate customers about available resources and assist them in navigating their options. - Anticipate customer needs and provide proactive solutions to enhance satisfaction. - Collaborate with team members and other departments to address service issues and improve outcomes. - Document all customer correspondence and maintain confidential records of patient information. - Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: - Customer satisfaction with the service you provide. - Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. - Your ability to resolve customer issues the first time they call. - Quality and accuracy of interactions with customers. - Reporting to work and adhering to your assigned schedule.   Our Leadership and Welcome Teams will help you succeed by providing: - New colleague orientation to learn about our company and your role. - Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. - A supportive and inclusive culture that will allow for continuous learning and growth. - Ongoing coaching and mentoring support. - Equipment and resources needed to complete assigned work. Key Competencies and Behavioral Requirements: - Demonstrated empathy and effective communication skills. - Respectful and kind demeanor in all communications while being an advocate for our customers - Strong problem-solving and decision-making abilities. - Ability to manage multiple resources and tasks in a fast-paced environment. This position pays $18.50 per hour. Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months. Required Qualifications: - 6+ months of customer service experience - Basic computer skills - Must live in Central Standard Time Zone or Eastern Standard Time Zone.  Preferred Qualifications: - 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role - 1+ years of claims, provider, dental, medical or other related healthcare experience - Microsoft office experience preferred Education: - High School Diploma, GED, or equivalent experience. You must have: - High-speed internet access with adherence to workplace model and potential telework agreements.  - Willingness to work specific hours, with flexibility Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Job Description: Our Opportunity Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you! Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. In this role, you should be comfortable working from home and reside within the state of Kentucky. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely! We need individuals who can interact with customers over the phone, think critically, and genuinely assist others. Loving pets is a plus! What You’ll Do - Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems. - Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. - Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike. - Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. - Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration. What You’ll Need - 2 years of customer service experience - Show strong written, verbal, and listening abilities in a written assessment - Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment - Display skill in computer usage for data entry and efficient internet browsing to assist customers. - Ability to adapt to change with the business needs of the company - Flexibility to shift schedule and work overtime as needed by the business unit - Dedication to maintain confidentiality and secure critical information - High school graduate or equivalent experience - Be willing and able to pass a background check Technical Requirements - Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. - Work area acceptable for webcam use. - A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm. - You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). - Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: - A smartphone or tablet on which the Okta mobile app can be downloaded. - A cell phone that can receive SMS messages and phone calls. Why Chewy Customer Service? It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best. - YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their points of view to deliver on our mission, making them remarkable. - YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best – no matter your role or location. - YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. - YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. - YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate Chewtopians who are making an impact every single day. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Sobre el Puesto Almas Viajeras está buscando un(a) Representante de Servicio al Cliente en Viajes (Remoto) para apoyar a los clientes en cada etapa de su experiencia de viaje. En este rol de atención directa al cliente, usted será un punto de contacto confiable, desde la reserva inicial hasta el seguimiento posterior al viaje, asegurando una experiencia fluida, personalizada y de alta calidad. Este puesto es ideal para personas detallistas, orientadas al servicio y apasionadas por los viajes, la hospitalidad y la creación de experiencias excepcionales para los clientes. Responsabilidades Principales - Responder de manera oportuna y profesional a las consultas de los clientes por teléfono, correo electrónico y plataformas de mensajería - Asistir con reservas de viajes de lujo y de placer, incluyendo cambios, cancelaciones y solicitudes especiales - Proporcionar información precisa y oportuna sobre destinos, requisitos de viaje y políticas de la agencia - Coordinar los detalles de las reservas y confirmar itinerarios para garantizar la precisión y satisfacción del cliente - Dar seguimiento proactivo a los clientes antes y después del viaje para asegurar una experiencia positiva - Atender inquietudes o problemas de los clientes con empatía, profesionalismo y enfoque en soluciones - Mantener documentación precisa y actualizar los sistemas de reservas según sea necesario Requisitos y Habilidades - Excelentes habilidades de comunicación verbal y escrita - Experiencia en servicio al cliente (se prefiere experiencia en viajes, hospitalidad o áreas relacionadas) - Fuertes habilidades organizativas y atención al detalle - Comodidad con el uso de tecnología y disposición para aprender nuevos sistemas y plataformas de reservas - Persona confiable, proactiva y capaz de gestionar múltiples solicitudes de clientes de manera eficiente - Interés genuino en los viajes y en ayudar a los clientes a planificar experiencias memorables Lo Que Ofrecemos - Ambiente de trabajo 100% remoto - Opciones de horarios flexibles - Oportunidades de crecimiento profesional dentro de la empresa - Acceso a beneficios y descuentos relacionados con la industria de viajes - Cultura de equipo solidaria con capacitación y desarrollo continuo Aplica Hoy Se invita a los candidatos interesados a postularse hoy y formar parte de nuestro equipo remoto de atención al cliente en viajes. Empleador que Ofrece Igualdad de Oportunidades Almas viajeras es un empleador que ofrece igualdad de oportunidades y está comprometido con la diversidad y la inclusión.

Sobre el Puesto Almas Viajeras está buscando un(a) Representante de Servicio al Cliente en Viajes (Remoto) para apoyar a los clientes en cada etapa de su experiencia de viaje. En este rol de atención directa al cliente, usted será un punto de contacto confiable, desde la reserva inicial hasta el seguimiento posterior al viaje, asegurando una experiencia fluida, personalizada y de alta calidad. Este puesto es ideal para personas detallistas, orientadas al servicio y apasionadas por los viajes, la hospitalidad y la creación de experiencias excepcionales para los clientes. Responsabilidades Principales - Responder de manera oportuna y profesional a las consultas de los clientes por teléfono, correo electrónico y plataformas de mensajería - Asistir con reservas de viajes de lujo y de placer, incluyendo cambios, cancelaciones y solicitudes especiales - Proporcionar información precisa y oportuna sobre destinos, requisitos de viaje y políticas de la agencia - Coordinar los detalles de las reservas y confirmar itinerarios para garantizar la precisión y satisfacción del cliente - Dar seguimiento proactivo a los clientes antes y después del viaje para asegurar una experiencia positiva - Atender inquietudes o problemas de los clientes con empatía, profesionalismo y enfoque en soluciones - Mantener documentación precisa y actualizar los sistemas de reservas según sea necesario Requisitos y Habilidades - Excelentes habilidades de comunicación verbal y escrita - Experiencia en servicio al cliente (se prefiere experiencia en viajes, hospitalidad o áreas relacionadas) - Fuertes habilidades organizativas y atención al detalle - Comodidad con el uso de tecnología y disposición para aprender nuevos sistemas y plataformas de reservas - Persona confiable, proactiva y capaz de gestionar múltiples solicitudes de clientes de manera eficiente - Interés genuino en los viajes y en ayudar a los clientes a planificar experiencias memorables Lo Que Ofrecemos - Ambiente de trabajo 100% remoto - Opciones de horarios flexibles - Oportunidades de crecimiento profesional dentro de la empresa - Acceso a beneficios y descuentos relacionados con la industria de viajes - Cultura de equipo solidaria con capacitación y desarrollo continuo Aplica Hoy Se invita a los candidatos interesados a postularse hoy y formar parte de nuestro equipo remoto de atención al cliente en viajes. Empleador que Ofrece Igualdad de Oportunidades Almas viajeras es un empleador que ofrece igualdad de oportunidades y está comprometido con la diversidad y la inclusión.