Company Description Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. Job Description Vericast helps U.S. banks and credit unions grow through precision marketing and measurable outcomes. As a Associate Campaign Insights Analyst, your mission is to turn raw campaign results into crisp, executive-ready stories that our Account Executives and Client Strategists can use to influence renewals, upsells, and next-best-tests. You’ll wrangle data, surface the “so what,” and craft visuals + speaker notes that make performance unmistakably clear. Key Duties & Responsibilities - Analyze campaign performance (matchbacks, segment/offer results, etc) to distill the why behind the what—cohorts, lift, incrementality signals, creative/offer splits, geo or branch patterns, time trends, and more. - Build the story: draft the executive “headline,” structure the narrative (Context → Signal → So What → Now What), and create speaker notes for AEs/Client Strategists. - Visualize with Tableau: produce clean, reusable dashboards and export-ready visuals (no chart junk, brand-on, executive-friendly). - Own readout assets: monthly performance summaries, QBR slide sections, one-pagers, win/loss insight briefs, and a living “pattern library” of best-practice visuals. - Partner tightly with AEs & Client Strategists to align on hypotheses and the decisions a readout must enable—before you ever open a dataset. - Operational excellence: uphold SLAs, QA your work, and maintain a small component library (templates, color scales, annotations) to speed future builds. - AI-forward workflow: use AI for exploratory analysis, rapid storyboard drafts, code review/snippets, narrative polishing, and outlier detection—responsibly and transparently. You’ll be great at this if you… ● Love clarity. You reduce noise to signal and can explain a result in one sentence. ● Think like a consultant. You connect performance to business outcomes (deposits, loans, primacy proxies), not just CTRs. ● Design with intent. You choose the chart that best answers the question—and label the takeaway, not just the axes. Qualifications Education & Experience ● 2–4 years in data analysis, marketing analytics, or BI. ● Tableau (hands-on)—calculated fields, LODs, parameter controls, level-appropriate performance tuning, export quality. ● SQL (Required)—joins, windows, aggregations; comfort profiling messy matchback files and campaign tables. ● Statistics & testing basics—confidence intervals, practical significance, A/B testing pitfalls, cohort analysis. ● Communication—tight executive writing, structured narratives, clear speaker notes. ● AI—hands-on with AI for EDA/storyboarding/visual drafts or strong appetite to learn quickly. Nice to Have ● Python or R for quick EDA (pandas/dplyr), tidy data, and chart exports; regex & data cleaning. ● Experience with marketing performance data (direct mail, paid social, display, online video), attribution trade-offs, and incrementality concepts Additional Information Base salary: $90,000-$105,000 Position is eligible for an annual bonus incentive program. *Applications will be accepted through April 30, 2026, after which the posting will be closed and no longer available for submissions.* The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities. At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. #LI-KK1 #LI-REMOTE - Shift: 1st - Compensation: USD 90000 - USD 105000 - yearly

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role - Have experience on a varied range of projects ranging from Product Development & Management, Business Analysis, process mapping & improvement, agile transformation, advisory/consulting, and digital automation. - Lead and manage transformation initiatives for clients across domains such as MFG, Energy, Automotive, Telecom, Pharma, CPR etc., ensuring alignment with organizational goals and objectives. - Act as a link between the business and the development team to ensure that the requirements are met and help the larger IT team (cross-functional/cross-skilled) to deliver a solution that works for the client. - Elicit requirements from various stakeholders & translate business requirements into functionality and assess various solution options risks, feasibility, opportunities, and business impacts. Your Profile - 4 to 7 years of Experience on Business Analysis / Digital Transformation / Process Consulting / Business Consulting - Master’s degree in business administration. - Experience and knowledge of at least two industries from MFG, Energy, Automotive Pharma, CPR, Telecom, etc. - Good experience in working in SDLC and AGILE program management methods. What you will love about working here - We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. - At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. - Equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Role Description The Senior Business Analyst, Agent Process Optimization on the Process Excellence team plays a key role in analyzing and improving operational processes that support frontline agents in delivering seamless customer experiences. Reporting to the Manager of Process Excellence, this role contributes to initiatives that enhance agent workflows, reduce service breaks, and improve contact center performance. Success is measured through key performance indicators such as SLA adherence, Cost per Resolution (CpR), Customer Effort Score (CES), and Agent Quality Score. This role emphasizes data-driven problem solving and cross-functional collaboration. The Senior Business Analyst partners with teams such as Training, Quality, Escalations, Workforce Management, Product Support & Insights, and Tooling to identify inefficiencies, gather requirements, and support the implementation of scalable solutions that drive business impact. Day to day, you’ll… - Support process improvement efforts across contact center operations, with a focus on agent workflows, SOPs, and support tools. - Analyze performance metrics to identify trends and recommend areas for improvement. - Participate in stakeholder sessions to gather requirements and document process and system needs. - Maintain process documentation, including process maps, SOPs, and knowledge articles. - Assist in automation and intelligent process design efforts, including RPA and Salesforce integrations. - Collaborate cross-functionally to ensure process alignment with service standards and business goals. - Share findings and recommendations with team leads and managers to support decision-making. - Contribute to team playbooks and best practices. - Monitor the implementation of process changes and help assess their impact. - Stay informed on industry trends and suggest relevant best practices. Qualifications - Bachelor’s degree in Business Administration, Operations, or a related field — or equivalent professional experience - 5 years of experience in business analysis, preferably in a contact center or customer care environment - Strong analytical skills with the ability to interpret data and provide actionable insights - Familiarity with performance metrics such as SLA, CpR, CES, and Agent Quality Score - Proficiency in data analysis tools (Excel, Power BI) and process documentation tools - Exposure to Salesforce, RPA tools, or knowledge management platforms is a plus - A continuous improvement mindset and a collaborative approach to problem-solving - Comfortable working independently in ambiguous environments to drive solutions for complex problems - Strong communication and stakeholder engagement skills - Ability to manage multiple priorities in a dynamic environment Benefits - Medical and prescription drug coverage - Participation in the H&R Block Retirement Savings Plan (401(k) Plan) - Employee Assistance Program - (Virtual) fitness center programs - Associate discount program - Automatic enrollment in Business Travel Accident Insurance - Associate Tax Prep benefit Pay Range The pay range for this position is $89,800.00 - $134,700.00/Yr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Your Mission The Business Analyst (AI-driven) acts as the bridge between raw technical discovery and actionable execution. You will take the high-level output from our AI reverse-engineering efforts and transform it into a surgical roadmap for our development teams. Key Responsibilities - WBS Creation: Transform reverse-engineering outputs into a comprehensive Work Breakdown Structure (WBS). - Capability Clarification: Group technical findings into logical business capabilities, ensuring requirements are "implementation-ready." - Requirement Refinement: Use AI tools to expedite the documentation process, ensuring high-fidelity requirements that minimize ambiguity for the engineering team. - Stakeholder Alignment: Validate that the decomposed requirements align with the strategic goals of the modernization project. Qualifications - Strong background in Technical Business Analysis within modernization or migration projects. - Experience working with Agile methodologies and creating detailed Work Breakdown Structures. - Familiarity with AI productivity tools to enhance documentation and requirement gathering. - Advanced/fluent English skills. If you like it, just apply and good luck! #LI-JM2 Our benefits: -Health and dental insurance -Meal and food allowance -Childcare assistance -Extended paternity leave -Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass; -Profit Sharing and Results Participation (PLR); -Life insurance -Continuous learning platform (CI&T University); -Discount club -Free online platform dedicated to physical, mental, and overall well-being -Pregnancy and responsible parenting course -Partnerships with online learning platforms -Language learning platform And many more! More details about our benefits here: https://ciandt.com/br/pt-br/carreiras At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it. We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.