Who are We? Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. What will your resposibilities be? - Providing roadside assistance in a safe, professional and timely manner - Acknowledging and resolving customer complaints - Processing inquiries received via phone - Identifying customer needs and helping customers using specific features - Analysing and reporting product malfunctions - Assisting in training new employees when requested by management - Updating our internal databases with information about technical issues and useful discussions with customers - Informing customers about new features and functionalities - Following up with customers to ensure their technical issues are resolved What skills are we looking for? - High school diploma or equivalent (mandatory) - 1–3 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) - Native-level German or minimum C1 proficiency (mandatory) - Fluent in English (mandatory) - Availability to work in a shift-based schedule (mandatory) - Familiarity with the automotive industry (considered an advantage) - Experience using help desk software and remote support tools - Solid understanding of CRM systems - Excellent communication and problem-solving skills What we can offer: - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according with your path career - Collaborative work environment - Multicultural teams - Proactive support Ref.: Level B

Role Description ¿Tienes experiencia en ventas y te apasiona ofrecer soluciones a las personas? ¡Esta es tu oportunidad para crecer con una de las compañías líderes en Call Center! Qualifications - Experiencia mínima de 3 meses en áreas comerciales call center, de preferencia en ventas de seguros (certificada). - Bachiller Culminado. - Ganas de aprender y crecer profesionalmente. - Actitud proactiva y orientada a resultados. Requirements - Una vez apruebes la entrevista, se inicia el proceso de contratación. Benefits - Horarios: Lunes a Viernes de 07:00 am a 18:00 pm y sábados de 8:00 am a 14:00 pm (Jornada semanal de 44 horas). - Salario Básico: $1.750.905 + $249.095 Subsidio de transporte + atractivas comisiones sin techo + todas las prestaciones de ley. - Comisiones Promedio de $800.000, por cumplimiento de metas de venta y objetivos. - Crecimiento Profesional: Oportunidades de desarrollo dentro de una empresa sólida y en expansión. Company Description ¡No dejes pasar esta oportunidad de ser parte de INTELCIA! 🚀 ¡Te esperamos para que hagas parte de nuestro equipo!

Step into a role as the Supervisor, Facilities Services Center, where you will hire, train, mentor and coach Facility Coordinators. The Supervisor, Facilities Services Center will assist Facility Coordinators in dispatching center repair and maintenance requests as needed, support BH Centers with all facilities related issues. Supervises up to 6 direct reports and plans for their development. Actively partners and plans with Sr. Director to help drive performance of the team. Tracks individual and team performance KPIs. This is a Remote position available in the United States. Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. Responsibilities: Depending on the line of business, the position may perform some or all of the below functions: - Hire and train Facility Coordinators in the receipt and dispatch of work orders received from centers through the company system/Facilities help-desk - Supervision of up to 6 direct reports, plans for their development through mentoring and coaching - Answer all communication in a timely manner, follow up with centers to ensure quality of service provided by both Coordinators and Vendors - Partner with Facility Managers on Coordinator performance and address facility related issues as necessary - Generate effective reporting related to work order volume and performance - Mentors, guides and acts as an added resource to the team as well as assisting with career development - Serves as a point of escalation for issues and questions - Proficient User of Corrigo: Trains and runs reports for KPI metrics of vendors and coordinators Minimum Qualifications: - Vocational or technical education is preferred - 7 years of experience is required - A minimum of 10 additional years of experience that would be considered in lieu of the applicable degree Additional Job Requirements - Customer service and/or comprehensive call center knowledge and outstanding customer service skills: follow through for lead time services - Excellent written and verbal communication skills - Exceptional organizational, time management prioritization and decision making skills - Ability to work closely with other team members and departments - Experience building and supervising a remote team - Proficiency with Corrigo Platform and basic Microsoft applications - High school diploma or equivalent required, advanced education and or certifications preferred - Minimum 7-9 year customer service experience required Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities! Salary/Hourly Rate and Other Compensation Disclosures: The annual starting salary for this position is $70,000 - $75,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: - Medical, dental, and vision insurance - 401(k) retirement plan - Life insurance - Long-term and short-term disability insurance Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Title: Contact Center Specialty Service Representative - Digital Job Description: Location: Williamsville, NY (Amherst Center) Location: Williamsville, NY (Amherst Center) *Opportunity to work from home 1x/week after first 6 months Schedule: 8AM-4:30PM Mon-Fri; 2x monthly weekend shift (9AM-5PM Sat or Sun) Overview: Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines. Offers basic sales solutions for customer needs on inbound and/or outbound calls and refers complex customer needs to the appropriate Specialist. Primary Responsibilities: Demonstrate and apply superior knowledge of Bank systems and products across multiple products and business lines in responding to customer requests and questions. Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and services. Identify opportunities to suggest and cross-sell alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank. Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate more complex problems as appropriate to ensure their resolution. Serve as point of contact for newly-hired agents for basic questions and mentoring throughout the new hire training process. Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met. Complete other related special assignments and projects as requested. Set-up prospect and customer appointments based on inbound referrals or through outbound sales contacts. Follow-up with customers on applications or sales activities to ensure customer needs and expectations are met and pending sales documentation is complete to ensure timely close. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The jobholder interacts with external customers and internal teams. Managerial/Supervisory Responsibilities: Not Applicable Education and Experience Required: High school diploma or equivalent (GED) and a minimum of 2 years' customer service, sales, or related bank experience Strong communication skills Strong telephone skills Good organizational skills Good time management skills Basic familiarity with personal computers Proven problem-solving skills Knowledge of the customer service concept and its importance in developing and expanding relationships Education and Experience Preferred: Minimum of 2 years’ banking/financial services customer service, sales or related experience Familiarity with Contact Center systems and frequently used forms, products and services Strong knowledge of multiple Bank products, services and procedures Experience functioning in a fast-paced environment Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.