The Cloud Production Support Engineer will provide operational support, sustainment, troubleshooting, and release support for the GEOMAP platform in a secure cloud environment. This role is responsible for maintaining production stability, monitoring system health, resolving incidents, supporting deployments, and working across development, testing, database, and help desk teams to ensure reliable delivery of mission-critical geospatial capabilities to Air Force users. *This position is contingent based upon contract award.* Responsibilities - Provide production support for GEOMAP applications and services hosted in cloud environments. - Monitor application, infrastructure, and service performance to identify issues and maintain system availability. - Troubleshoot production incidents, perform root cause analysis, and implement corrective actions to prevent recurrence. - Support software releases, patches, upgrades, and hotfix deployments in coordination with DevSecOps and engineering teams. - Analyze logs, system alerts, ticket trends, and operational metrics to identify risks and recommend improvements. - Coordinate with Help Desk, software engineers, database engineers, testers, and government stakeholders to resolve operational issues. - Support Tier II/Tier III incident resolution and escalation activities for application, cloud, and environment-related issues. - Maintain system documentation, operational procedures, runbooks, and support records. - Assist with configuration management, environment validation, and release readiness activities. - Support compliance with security requirements, access controls, vulnerability remediation, and DevSecOps best practices. - Participate in continuous improvement efforts to enhance system reliability, operational efficiency, and user support outcomes. - Support troubleshooting across containerized services, cloud-hosted components, and integrated data workflows as needed. - Performs other related duties as assigned. Qualifications - Active Secret clearance required. - Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. Relevant experience may be substituted for education where appropriate. - 5+ years of experience supporting production IT systems, cloud-hosted applications, or enterprise software environments. - Experience supporting cloud environments such as AWS, including system monitoring, incident response, and operational troubleshooting. - Experience with Linux administration, scripting, and troubleshooting application or infrastructure issues in production environments. - Experience supporting CI/CD pipelines, deployments, release validation, and operational sustainment in an Agile/DevSecOps environment. - Familiarity with containerized environments and orchestration platforms such as Kubernetes. - Experience with ticketing, issue tracking, and collaboration tools such as Jira and Confluence. - Strong analytical, troubleshooting, documentation, and communication skills. - Ability to work effectively across cross-functional teams in a fast-paced DoD mission environment. Preferred - Experience supporting DoD cloud environments, including AWS Cloud One or similarly secured enterprise cloud platforms. - Experience supporting geospatial or Esri-based applications, including ArcGIS Enterprise or related technologies. - Familiarity with application performance monitoring, log aggregation, and automated alerting tools. - Experience with RMF, STIG compliance, vulnerability remediation, and secure system hardening practices. - Understanding of production support processes such as incident management, problem management, and change management. About Us Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve. Benefits Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement. EEO Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

• Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues • Listen actively to dealership concerns and translate them into actionable technical solutions • Communicate clearly with both technical teams and non-technical dealership staff • Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms • Ensure accurate syndication of inventory to dealer websites and marketplaces • Identify and resolve discrepancies in pricing, vehicle details, images, and availability • Investigate and resolve complex data and system issues • Analyze and resolve replication issues and data sync failures • Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams • Apply understanding of database architecture, normalization, and indexing • Ensure data integrity across multiple systems • Act as a liaison between dealerships, OEMs, vendors, and internal teams • Translate technical findings into clear, business-friendly explanations • Identify trends and support system improvements • Maintain detailed documentation of issues and resolutions • Create clear guides for clients and internal teams • Present findings in a structured manner

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. Role Summary We're looking for a Technical Support Engineer to manage and resolve tickets escalated from 1st Line/Support on a 12 month fixed term contract. You'll provide remote, customer-facing technical support, owning incidents through to resolution while working closely with 1st Line, 2nd Line, Engineering, and Data teams. The role is heavily focused on SQL Server troubleshooting and database support, alongside investigation of application and infrastructure issues using logs, monitoring, and cloud tooling. Location: Remote (UK) with flexibility and willingness to travel to the South for team meetings, customer visits, and occasional in-person collaboration when required. Contract Type: 12 month Fixed Term Contract (FTC) Key Responsibilities - Own and manage a queue of escalated incidents, prioritising, resolving efficiently, and reassessing workload daily (including reassignment where appropriate). - Provide escalation support for SQL Server/database issues, including investigation, remediation, and performance improvements. - Perform SQL data analysis and cleansing, bulk corrections, and targeted data fixes. - Troubleshoot database errors, backup/maintenance issues, capacity/limit alerts, and performance concerns (e.g., deadlocks, high resource queries). - Investigate Azure-related outages/incidents using available tooling and reporting (including New Relic, logs, and cloud diagnostics). - Monitor alerts and investigate incidents via New Relic & Opsgenie as part of an out-of-hours rota, using logs, metrics, and traces to identify root cause and impact. - Read and interpret data logs (e.g., application logs, WildFly logs, SQL logs) to isolate issues and propose fixes/workarounds. - Follow Change Enablement/Change Management processes for fixes and maintenance activities. - Apply Problem Management practices to identify workarounds, root cause, and prevention actions. - Use remote connection tools to access customer environments and deliver resolutions within agreed SLAs (including calling customers as needed). - Communicate clearly with customers about issues, progress, impact, and resolution plans - translating technical findings into understandable updates. - Create and maintain knowledge base articles and technical documentation to improve future resolution times. - Collaborate with peers and provide coaching/mentoring to junior team members. - Flexibility to complete evening work for data fixes that can't be performed during core business hours. - Attend team meetings and participate in occasional site visits (customer meetings or on-site investigations). Skills & Education Required - Strong Microsoft SQL Server experience (e.g., query analysis, Query Store, deadlocks, high resource processes, data investigation and reporting). - Excellent understanding and experience of database management systems and SQL as a standard language for working with databases. - Knowledge of Microsoft Azure environments. - Ability to read and understand data logs (e.g., application/server logs) and use evidence-based troubleshooting to reach resolution. - Experience with monitoring and alerting tools such as New Relic and Opsgenie. - Ability to read Java for troubleshooting and isolating issues; basic understanding of JavaScript and HTML. - Understanding of Windows Server environments and hardware configurations/troubleshooting. - Understanding of APIs and ability to use Postman to test APIs. - Understanding of the software development lifecycle. - TCP/IP fundamentals. - Backup and recovery concepts and database maintenance. - Excellent communication skills (written and verbal) with the ability to communicate at all levels. - Strong problem-solving and critical analysis skills, with good time management and workload prioritisation. - Experience writing technical documentation and maintaining knowledge base articles. - Experience or understanding of Change Enablement (Change Management) and Problem Management practices. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Centaur Services Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

• Provide level 1 support to partners via tickets, email, and other channels; • Identify, analyze, and resolve technical and operational issues; • Log and track tickets, ensuring timely responses and quality support; • Collaborate with internal teams (engineering, product, support, etc.) to resolve incidents and problems; • Assist in documenting processes and recurring solutions; • Advise partners on the correct use of the platform/system; • Support the identification of improvements in processes and support workflows;