• Perform servicing of fire pumps systems in line with specified scope of works, ensuring servicing is completed fully and to a high standard of quality. • Provide detailed and accurate servicing reports, providing an assessment of any remedial requirements to ensure the integrity of the fire systems for our clients. • Perform any repair work as required to fire pumps systems, in line with the scope of works set out and agreed with the client. • Travel outside of area where needed, to service our client needs. • Perform monthly stock checks on your van, to provide timely stock sheets to our Stores. • Perform monthly PPE and Vehicle checks, to provide timely and forms to our safety team. • Attend out of hours call outs as and when needed. • Act with integrity and professionalism in all communications with clients and colleagues. • Keep abreast of changes and amendments of standards, regulations, and best practice within the industry. • Use and maintain your vehicles and tools in line with company policy. • Always adhere to Company Health & Safety Policies and Procedures.

• Safely install, remove, and replace industrial battery systems, cabinets, and related equipment, following manufacturer specs and company procedures. • Assemble battery strings, route cabling, and torque connections to exact standards using proper tools and PPE. • Perform battery testing, capacity tests, voltage readings, and thermal checks to ensure systems meet performance standards. • Follow OSHA, NFPA 70E, and company safety protocols while working around high-voltage DC systems. • Coordinate with project managers, supervisors, and customers to complete installations on time and to the highest quality. • Maintain accurate installation records, including serial numbers, torque logs, and test data. • Use forklifts, pallet jacks, and other material-handling tools to move heavy battery systems. • Perform site cleanup and ensure the proper disposal or recycling of removed batteries. • Assist in diagnosing and resolving basic electrical or battery-related issues during installation. • Participate in ongoing training to keep up with evolving battery technologies and industry best practices.

• Lead Complex Service Projects: Plan, coordinate, and execute service projects for IT Cooling systems at CPSD customer locations, ensuring work is completed safely, efficiently, and to specification. • Install, Start Up, and Commission Systems: Perform and oversee installations, system start-ups, commissioning, and field modifications for advanced IT Cooling products with minimal supervision. • Troubleshoot With Expertise: Diagnose and resolve complex mechanical, electrical, and controls-related failures across IT Cooling systems using advanced troubleshooting techniques. • Direct and Mentor Others: Lead contractors, MEPPI-designated personnel, technicians, and authorized service providers through all phases of service projects. • Provide Technical Support: Deliver expert technical support via phone and email to internal teams, customers, third-party service organizations, and end users. • Respond When It Counts: Provide emergency technical support and on-call field service to resolve critical cooling issues and restore system operation. • Coordinate for Success: Schedule technical sales and service support activities, including emergency service calls, and assist in resolving service conflicts that arise during project execution. • Support Product Development: Assist engineering and product teams by identifying field issues and contributing to the planning and development of new IT Cooling products. • Inspect, Test, and Verify: Inspect and test returned products, components, and systems to determine defects and operational status. • Document and Report: Maintain accurate service records and documentation, including service reports and findings. Submit timely and accurate expense reports in accordance with company policies. • Collaborate Across Divisions: Work closely with representatives from other MEPPI Divisions to identify and address equipment- and service-related issues and opportunities. • Promote the MEPPI Brand: Further the goals and positive image of the Division by conducting business with MEPPI departments, customers, and suppliers in a professional, timely, and cooperative manner. • Recommend Long-Term Solutions: Identify and recommend service product offerings that support the long-term maintenance and reliability of customer capital investments.

• Deliver On-Site Support: Perform installation, preventative and remedial maintenance, field modifications, and testing of equipment division products at customer sites. • Troubleshoot with Confidence: Conduct routine troubleshooting and repair of transmission and distribution equipment to restore proper operation. • Lead with Safety: Facilitate morning jobsite briefings covering planned work activities, hazards and mitigations, and safety precautions and plans. • Promote a Safe Work Environment: Conduct safety observations and submit reports to support data analysis and continuous improvement. • Document with Accuracy: Maintain detailed service records and documentation of all services provided. • Stay Professional: Submit accurate and timely expense reports in accordance with company policies. • Build Strong Relationships: Support the goals of the Service Center Division by fostering positive relationships and conducting business professionally with internal and external stakeholders.