• Monitoring the steel industry and decarbonisation trends, and producing intelligence and analysis for our partners and allies. • Attending conferences and industry events and developing industry contacts. • Conducting investigations into the met coal and steel industries, and their supply chains, to share with media partners and allies. • Developing campaign strategy with partners and allies to help speed up the steel transition away from coal to cleaner methods of production. • You will develop your own original research, work collaboratively to develop investigations, campaign approaches and messaging, produce materials and briefings, and become a source of intelligence and insights on steel decarbonisation and climate. • You will work with a network of civil society partners, journalists and policy makers to influence key narratives and decisions on steel and climate policy.

• Develop and maintain reports and dashboards to monitor call centre operations efficiency KPIs, delivering actionable insights for performance improvement. • Conduct root cause analysis and performance deep-dives to identify trends, gaps, and drivers of inefficiencies. • Partner with Contact Centre leadership and collaborate with Workforce Management, Operations, and Customer Experience teams to align analytics with business needs. • Support implementation and tracking of performance initiatives, including A/B testing, to evaluate impact and drive continuous improvement. • Present findings and recommendations to stakeholders to support timely, data-driven decisions. • Document reporting processes, scripts, and standards to ensure consistency and reusability. • Direct influence on staffing efficiency, service levels, cost optimization, and agent performance through data insights.

Senior Steel Analyst Application Deadline: 27 April 2026 Department: Thematic Teams Employment Type: Full Time Location: Remote / Flexible (+/- 5hrs CET) Description This position is with ARIA, a project that explores power, influence and corporate accountability in the climate and nature space, hosted by the Meliore Foundation. ARIA uses research, analysis, data insights and investigative approaches to reveal and challenge obstacles to a cleaner, more sustainable world. Our steel team focuses on: - Monitoring the steel industry and decarbonisation trends, and producing intelligence and analysis for our partners and allies. - Attending conferences and industry events and developing industry contacts. - Conducting investigations into the met coal and steel industries, and their supply chains, to share with media partners and allies. - Developing campaign strategy with partners and allies to help speed up the steel transition away from coal to cleaner methods of production. We're looking for a Senior Steel Analyst with research, analysis and campaigning skills to help us decarbonise the steel industry. Our ideal candidate has an excellent campaigning instinct and the ability to use research, analysis and investigative findings to effect change in close collaboration with partners and allies. You will develop your own original research, work collaboratively to develop investigations, campaign approaches and messaging, produce materials and briefings, and become a source of intelligence and insights on steel decarbonisation and climate. You will work with a network of civil society partners, journalists and policy makers to influence key narratives and decisions on steel and climate policy. If this sounds like you, we'd love you to apply. How you'll contribute The Senior Steel Analyst will work with the ARIA manager with oversight of the steel sector, the Steel Analyst and the two investigators working on steel-related topics to: - Monitor steel industry decarbonisation and the news cycle - including attending conferences, to produce insights and intelligence; - Work with the ARIA steel team to produce high quality research and analysis of the steel sector as they relate to climate change and decarbonisation; - Compile credible, concise briefings for a range of audiences working to shape debates and narratives relating to the decarbonisation of the steel sector, including its interaction with the energy sector and power sources such as coal; - Oversee written work produced by ARIA’s Steel Analyst and edit documents as required;. - Develop, maintain and collaborate closely with a network of partners, sources and contacts to share intelligence, and develop and inform strategy in this area; - Coordinate closely with coalitions of partners and allies to deliver shared objectives; - Develop, implement, review and evaluate ARIAs strategy and interventions in this area; - Contribute to the development of ARIA's broader strategy, processes and the evolution of our operating model including harnessing the potential of AI in building our research and intelligence. - Coordinate and oversee the work of a small team of analysts and investigators working on steel decarbonisation including research and investigative projects; - Line manage our Steel Analyst; Our ideal candidate has To succeed in this role, you will have all 6 of the below qualities: - Experience of running or overseeing effective campaigns aimed at changing corporate or public behaviour, or government regulation. - Experience of using research, investigations and media to effect change - Strong written and verbal communication skills; ability to tailor communications to different audiences - Strong networking skills, and experience of collaborating with partner organisations and operating in networks. - Fluent written and spoken English and the ability to produce clear, well-sourced and accurate briefings and summaries, or news articles. - Good organisational/ project management skills, including managing a small budget Nice to haves: - Experience of researching, investigating or campaigning on the steel industry, or similar industrial sectors including coal. Or direct knowledge of the steel or coal sectors. - Experience of supply chain tracing. - Experience of working directly with the media, including collaborating on stories, or pitching. - Experience of editing documents and overseeing work of more junior colleagues - Experience of managing a small team - Fluency in other languages is valued; - Experience of fundraising and managing funder relations - Experience of fact checking - Ability to use AI tools for research and investigation - The skills necessary to flourish in a remote, fast-paced and wide-ranging work environment and work across time zones; - The ability to work with colleagues in a high-trust global community of peers with a spirit of generosity and mutual support; - Experience of working with people from diverse backgrounds and cultures. Why join us? - Be part of a remote-first, international network of professionals working on climate, energy and nature. We offer coworking access in some locations. - Work with a bunch of dynamic, culturally diverse individuals who combine their passion to make a difference with a rigorous and results-oriented approach to work. - Enjoy regular opportunities to connect and collaborate with colleagues around the world. - A full-time position under a consultancy or employment contract (subject to location), with an expected duration of 12 months, contingent on funding availability, and the possibility of extension. Location: +/-6h CET flexibly remote. Some international travel may be required. We may be able to provide co-working spaces in some locations. Only candidates with the right to work in their location will be considered.

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Introduction: A Career at HARMAN Automotive We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career. - Engineer audio systems and integrated technology platforms that augment the driving experience. - Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence. - Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role The Automation Solution Analyst is responsible for working with business partners to identify and understand their needs, assess the impact of system and process changes, gather and document requirements, lead testing, facilitate change management and training, and coordinate key milestone activities. This role works closely with other solution analysts, solution architects, designers and technology solution partners to help ensure that planned technical solutions align with identified business needs. This is a critical role that helps ensure the successful application of technology to support automotive business activities. What You Will Do - Engage directly with business team leaders and sponsors to discuss business goals and challenges. - Detail and document business case (including ROI and benefits assessment) and requirements. - Envision solutions to meet business requirements aligning with corporate and automotive technology platforms including ServiceNow, Microsoft 365, SAP, Qlik, and Workday. - Maintain business analysis process standards and practices aligning with overall organizational practices. - Collaboration with internal and external development teams to align technical vision with business needs. - Serve as a conduit between the business and technical teams. - Develop and delivery training plans for solutions being introduced. - Create plans for future enhancement of team managed solution. - Identify project risks and challenges and identify remediation/avoidance activities. - Work directly with internal and vendor project teams on project implementation activities. - Create testing plans and coordinate end user testing activities. - Manage defect tracking and remediation activities. - Lead product analysis, comparisons, and selections. What You Need to Be Successful - 3+ years of experience translating business needs into clear functional and technical requirements, user stories, and acceptance criteria. - Expertise in Project Management Methodology. - Experience managing project budgets, risks, dependencies, and stakeholder expectations. - Excellent analytical, organizational, and problem-solving skills, including the proven ability to adapt to a dynamic project environment and work across multiple simultaneous projects. - Proven ability to manage key stakeholder interests, simultaneously managing conflicting priorities and business interests. - Strong analytical and project coordination skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. - Strong writing and editing skills with attention to tone and clarity, along with expertise in Word and PowerPoint. - Experience in a corporate setting and comfort interacting with people at all levels of the organization. - Excellent organizational abilities. - Confidence working in fast-paced, cross-functional environments, often with ambiguity and requiring the ability to pivot. - Empathy for colleagues in different circumstances, enabling you to tailor materials to their needs. - Experience working in a distributed multi-national team environment. - Experience envisioning solutions making up corporate legal and compliance technology landscape. - Proven ability to creatively solve business problems using technology solutions and processes. - A global perspective with the ability to understand and work effectively in a culturally diverse organization. Bonus Points if You Have - Experience envisioning solutions leveraging ServiceNow or Microsoft Power Platform technologies. - Project Management Certification (PMP or Agile/Scrum Master) - Experience in global, multi-cultural companies. What Makes You Eligible - Fluent English - Willing to travel, if necessary. - Willingness to flex business hours as needed to support activities in the USA offices and occasionally other time zones. What We Offer - Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. - Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more) - Extensive training opportunities through our own HARMAN University - Competitive wellness benefits - Tuition reimbursement - “Be Brilliant” employee recognition and rewards program. #LI-AR2 HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.