Role Overview We are hiring a Senior Business Operations Analyst to take ownership of forecasting, billing accuracy, and operational reporting across the business. This role plays a key part in how the business understands and manages revenue, costs, and performance. You will work closely with teams supporting customer delivery, Finance, and Sales to ensure numbers are accurate, issues are identified early, and decisions are backed by clear data. The role also focuses on improving how reporting and processes work overtime, working closely with Data Science and BI teams to improve reporting and data processes. Key Responsibilities - Own revenue forecasting (monthly/quarterly) and variance analysis - Own invoicing processes, resolve discrepancies, and support revenue recognition (accruals, adjustments) - Manage cost tracking, accruals, POs, and contractor costs - Own reporting (revenue, pipeline, utilization) - Build and improve Power BI dashboards and reporting models - Use automation/AI tools to improve workflows and data quality - Partner with delivery, Finance, and Sales stakeholders - Support business reviews and communicate insights clearly - Identify and drive process improvements and standardization Requirements - Bachelor’s degree in Business, Finance or related field - 5+ years in operations, finance, or revenue roles - Advanced Excel and strong financial understanding - Experience with Power BI and data/reporting tools - Experience with systems (Salesforce, Certinia/FinancialForce, NetSuite, SAP) - Strong ownership, analytical thinking, and stakeholder management Nice to have: - Experience in services or project-based environments - Exposure to automation or AI tools - Experience improving operational processes About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Associate Director Analyst Relations Job Description: Our Opportunity: Sagility is seeking a highly driven, hands-on leader to elevate and operationalize its global Analyst Relations (AR) program. Reporting into senior commercial and growth leadership, this role will be instrumental in shaping Sagility’s positioning across leading analyst firms such as Gartner, Everest Group, HFS, ISG, NelsonHall, and Avasant. This is a high-impact, execution-focused role that blends strategy with hands-on delivery. You will serve as the central orchestrator of analyst engagement owning evaluations, driving influence, and ensuring consistent, differentiated market positioning across Sagility’s healthcare services portfolio. The ideal candidate brings a strong mix of analyst relations, product marketing, or strategy experience preferably within healthcare, BPM/BPO, or technology-enabled services. You will work closely with executive leadership, delivery teams, and growth functions to translate Sagility’s capabilities into compelling analyst narratives that drive recognition, rankings, and revenue impact. You will make an impact by being responsible for: - Partner closely with the Senior Director of Analyst Relations to operationalize the AR strategy providing regular updates on evaluation progress, analyst sentiment, and engagement outcomes, while proactively identifying risks, recommending course corrections, and ensuring alignment to drive measurable impact across rankings, perception, and pipeline influence - Driving measurable business impact from Analyst Relations by influencing key analysts across healthcare payer, provider, and services domains - Owning end-to-end execution of analyst evaluations (e.g., PEAK Matrix, NEAT, RadarView, Provider Lens, Magic Quadrants, etc.), including planning, submissions, briefings, and results amplification - Managing cross-functional alignment with sales, marketing, delivery, product, and executive leadership to ensure consistent and differentiated messaging - Developing high-impact presentations and briefing materials for analyst interactions, including executive-level storytelling and positioning - Building and maintaining strong relationships with key analysts, becoming a trusted point of contact for ongoing engagement - Translating analyst insights into actionable recommendations that inform go-to-market strategy, solution positioning, and competitive differentiation - Supporting category shaping efforts by influencing how analysts define healthcare BPM, BPaaS, digital operations, and AI-led transformation - Driving executive readiness for analyst engagements, including coaching, messaging alignment, and content preparation - Enabling sales teams with analyst-backed insights, reports, and competitive positioning to strengthen deal pursuits - Creating and managing AR content, including briefing decks, RFI/RFP responses, analyst submissions, and rebuttals - Monitoring analyst publications, market trends, and competitor positioning to inform internal stakeholders - Supporting amplification of analyst recognitions through marketing, PR, and social channels You will be a great fit if you have: - Bachelor’s degree required; MBA or equivalent preferred - 5-7+ years of experience in Analyst Relations, Product Marketing, Strategy, or Consulting - Strong understanding of healthcare industry segments (payer, provider, RCM, payment integrity, contact center operations) - Proven experience managing analyst evaluations (e.g., Everest Group, NelsonHall, Avasant, Gartner, ISG, IDC) - Experience working with senior executives and cross-functional global teams - Ability to operate in a highly matrixed environment with limited formal authority You excel in these key competencies: - Strategic storytelling: Ability to translate complex healthcare operations into compelling market narratives - Execution excellence: Strong project management skills with the ability to manage multiple high-stakes deliverables simultaneously - Influence without authority: Proven ability to drive alignment across senior stakeholders and functions - Analytical thinking: Ability to synthesize analyst feedback, market trends, and competitive insights into actionable strategies - Executive communication: Strong PowerPoint and presentation skills with experience engaging senior leadership - Relationship management: Ability to build credibility and trust with both internal stakeholders and external analysts Why this role matters at Sagility: This role is critical to strengthening Sagility’s market positioning and ensuring consistent recognition across key analyst evaluations that directly influence pipeline, brand perception, and growth. You will play a central role in scaling a currently evolving Analyst Relations function into a strategic lever for the business. Location: BangaloreIndia

• Analyze and document business requirements, system specifications, and workflows • Design and configure system solutions for the CIF platform to align with business needs • Collaborate with cross-functional teams to define system requirements, integrations, and customizations • Model business processes using BPMN notation to ensure efficient system and workflow design • Identify system improvements and optimize workflows within the existing flows • Develop and maintain detailed system documentation, including functional specifications, data models, integration plans, and BPMN diagrams • Perform system testing, troubleshoot issues, and assist in resolving system-related problems • Work closely with developers to support the development and deployment of system solutions • Conduct user training sessions and provide ongoing support to end users • Ensure system stability and performance by identifying issues and recommending solutions • Stay up-to-date with new features and best practices collaborating with the technical team • Design, implement, and maintain system integrations between CIF and other enterprise applications (e.g., ERP, CRM, third-party APIs) • Analyze integration requirements, define data flows, and manage data mapping for seamless integration across platforms

• Analyze and document business requirements, system specifications, and workflows • Design and configure system solutions on the Payment Gate platform to align with business needs • Collaborate with cross-functional teams to define system requirements, integrations, and customizations • Identify system improvements and optimize workflows within the Payment Gate platform • Develop and maintain detailed system documentation, including functional specifications, data models, integration plans, sequence and BPMN diagrams • Perform system testing, troubleshoot issues, and assist in resolving system-related problems • Work closely with developers to support the development and deployment of system solutions • Conduct user training sessions and provide ongoing support to end users • Ensure system stability and performance by identifying issues and recommending solutions • Stay up-to-date with new features and best practices within the Payments platform • Design, implement, and maintain system integrations between Payment Gate and other enterprise applications (e.g., Corebanking, CRM, third-party APIs) • Analyze integration requirements, define data flows, and manage data mapping for seamless integration across platforms