• Management of client engagements from A to Z, from initial audit to dashboard delivery • Audit, setup and maintenance of tagging plans (GTM, GA4) • Server-side deployment and GDPR compliance implementation (Consent Mode V2) • Data centralization (BigQuery, Google Sheets + Supermetrics, Airbyte) • Creation and maintenance of marketing dashboards in Looker Studio • Ad hoc and recurring analyses for retainer clients • Strategic recommendations based on data • Regular follow-up meetings, reporting, training client teams on delivered tools • Contribution to structuring internal processes, documenting methods, automating repetitive tasks

• Monitoring the steel industry and decarbonisation trends, and producing intelligence and analysis for our partners and allies. • Attending conferences and industry events and developing industry contacts. • Conducting investigations into the met coal and steel industries, and their supply chains, to share with media partners and allies. • Developing campaign strategy with partners and allies to help speed up the steel transition away from coal to cleaner methods of production. • You will develop your own original research, work collaboratively to develop investigations, campaign approaches and messaging, produce materials and briefings, and become a source of intelligence and insights on steel decarbonisation and climate. • You will work with a network of civil society partners, journalists and policy makers to influence key narratives and decisions on steel and climate policy.

• Develop and maintain reports and dashboards to monitor call centre operations efficiency KPIs, delivering actionable insights for performance improvement. • Conduct root cause analysis and performance deep-dives to identify trends, gaps, and drivers of inefficiencies. • Partner with Contact Centre leadership and collaborate with Workforce Management, Operations, and Customer Experience teams to align analytics with business needs. • Support implementation and tracking of performance initiatives, including A/B testing, to evaluate impact and drive continuous improvement. • Present findings and recommendations to stakeholders to support timely, data-driven decisions. • Document reporting processes, scripts, and standards to ensure consistency and reusability. • Direct influence on staffing efficiency, service levels, cost optimization, and agent performance through data insights.

Senior Steel Analyst Application Deadline: 27 April 2026 Department: Thematic Teams Employment Type: Full Time Location: Remote / Flexible (+/- 5hrs CET) Description This position is with ARIA, a project that explores power, influence and corporate accountability in the climate and nature space, hosted by the Meliore Foundation. ARIA uses research, analysis, data insights and investigative approaches to reveal and challenge obstacles to a cleaner, more sustainable world. Our steel team focuses on: - Monitoring the steel industry and decarbonisation trends, and producing intelligence and analysis for our partners and allies. - Attending conferences and industry events and developing industry contacts. - Conducting investigations into the met coal and steel industries, and their supply chains, to share with media partners and allies. - Developing campaign strategy with partners and allies to help speed up the steel transition away from coal to cleaner methods of production. We're looking for a Senior Steel Analyst with research, analysis and campaigning skills to help us decarbonise the steel industry. Our ideal candidate has an excellent campaigning instinct and the ability to use research, analysis and investigative findings to effect change in close collaboration with partners and allies. You will develop your own original research, work collaboratively to develop investigations, campaign approaches and messaging, produce materials and briefings, and become a source of intelligence and insights on steel decarbonisation and climate. You will work with a network of civil society partners, journalists and policy makers to influence key narratives and decisions on steel and climate policy. If this sounds like you, we'd love you to apply. How you'll contribute The Senior Steel Analyst will work with the ARIA manager with oversight of the steel sector, the Steel Analyst and the two investigators working on steel-related topics to: - Monitor steel industry decarbonisation and the news cycle - including attending conferences, to produce insights and intelligence; - Work with the ARIA steel team to produce high quality research and analysis of the steel sector as they relate to climate change and decarbonisation; - Compile credible, concise briefings for a range of audiences working to shape debates and narratives relating to the decarbonisation of the steel sector, including its interaction with the energy sector and power sources such as coal; - Oversee written work produced by ARIA’s Steel Analyst and edit documents as required;. - Develop, maintain and collaborate closely with a network of partners, sources and contacts to share intelligence, and develop and inform strategy in this area; - Coordinate closely with coalitions of partners and allies to deliver shared objectives; - Develop, implement, review and evaluate ARIAs strategy and interventions in this area; - Contribute to the development of ARIA's broader strategy, processes and the evolution of our operating model including harnessing the potential of AI in building our research and intelligence. - Coordinate and oversee the work of a small team of analysts and investigators working on steel decarbonisation including research and investigative projects; - Line manage our Steel Analyst; Our ideal candidate has To succeed in this role, you will have all 6 of the below qualities: - Experience of running or overseeing effective campaigns aimed at changing corporate or public behaviour, or government regulation. - Experience of using research, investigations and media to effect change - Strong written and verbal communication skills; ability to tailor communications to different audiences - Strong networking skills, and experience of collaborating with partner organisations and operating in networks. - Fluent written and spoken English and the ability to produce clear, well-sourced and accurate briefings and summaries, or news articles. - Good organisational/ project management skills, including managing a small budget Nice to haves: - Experience of researching, investigating or campaigning on the steel industry, or similar industrial sectors including coal. Or direct knowledge of the steel or coal sectors. - Experience of supply chain tracing. - Experience of working directly with the media, including collaborating on stories, or pitching. - Experience of editing documents and overseeing work of more junior colleagues - Experience of managing a small team - Fluency in other languages is valued; - Experience of fundraising and managing funder relations - Experience of fact checking - Ability to use AI tools for research and investigation - The skills necessary to flourish in a remote, fast-paced and wide-ranging work environment and work across time zones; - The ability to work with colleagues in a high-trust global community of peers with a spirit of generosity and mutual support; - Experience of working with people from diverse backgrounds and cultures. Why join us? - Be part of a remote-first, international network of professionals working on climate, energy and nature. We offer coworking access in some locations. - Work with a bunch of dynamic, culturally diverse individuals who combine their passion to make a difference with a rigorous and results-oriented approach to work. - Enjoy regular opportunities to connect and collaborate with colleagues around the world. - A full-time position under a consultancy or employment contract (subject to location), with an expected duration of 12 months, contingent on funding availability, and the possibility of extension. Location: +/-6h CET flexibly remote. Some international travel may be required. We may be able to provide co-working spaces in some locations. Only candidates with the right to work in their location will be considered.