This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description JFS is looking for a compassionate, mission-driven individual to join the Community Supports team as the Housing Navigator. In this role, you have the opportunity to use your skills and experience with working with populations experiencing homelessness, substance use disorder, and mental health issues to make a meaningful difference in your community and help change lives across San Diego. The Housing Navigator plays an integral role on the team and supports the entire agency by developing comprehensive housing plans and coordinating supportive services to assist with client’s transition out of homelessness. This position reports directly to the Enhanced Care Management and Community Supports Program Manager and works closely with the ECM and CS team. Responsibilities - Provide initial and ongoing assessment, development, implementation, and evaluation of short term and long-term housing plans for clients experiencing homelessness in San Diego County. - Coordinate and monitor supportive services in accordance with the client's needs. - Meet with clients multiple times each month via phone, telehealth, and/or in the community in a low barrier location for clients throughout San Diego County. - Develop comprehensive housing plans for individuals/families to become self-sufficient. - Provide general information about housing, screening of applicants for referral to various housing programs, and support in getting connected to appropriate housing. - Maintain up-to-date, detailed client records via internal and external databases. - Enter client data into Homeless Management Information System (HMIS) and stay current on regional homeless services and resources available through the San Diego Continuum of Care (COC) and other collaboratives. - Actively recruiting landlords willing to work in conjunction with the client and locating affordable housing opportunities to meet the needs of the client population. Qualifications - High School Diploma required; Bachelor’s degree (in a human services field) preferred or other related field or equivalent work experience. - Minimum of one year of experience and knowledge working with population experiencing homelessness, addiction, and mental health issues. - Current California Driver’s License, proof of insurance and reliable vehicle. - Must be able to pass a LiveScan, background check and drug test. - Ability to work flexible hours, including some evenings. Benefits - Comprehensive, low-cost healthcare coverage for employees. - Generous employer 401(k) contributions. - Employer-covered life insurance. - Paid vacation time and sick leave. - 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays. - 2 Wellness Days to be taken any time during the year to support employees’ mental wellness. Important Notice - Incomplete submissions will not be considered. - Please, no phone calls. - Please, principals only. - Please, local candidates only (relocation is not provided). Company Description Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

• Monitor EV charger statuses and identify any issues. • Communicate with property owners and drivers to assist with troubleshooting. • Coordinate with maintenance teams for on-site support. • Document issues and resolutions in the system. • Escalate complex technical problems when necessary.

• Provide day-to-day management and supervision for Technical Support team members in APAC • Serve as the primary technical escalation point for APAC customers • Represent Support in conversations with regional account teams and customers • Make independent judgment calls regarding customer communications, issue escalation, and team guidance • Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution • Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code • Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services • Assist in onboarding new Technical Support Engineers • Serve as a mentor/role model to team members • Participate in the QA process of current and new products/services • Contribute to the development of Airship Support policies and standard operating procedures • Lead regional team meetings and stand-ups regularly • Participate in the APAC team on-call rotation

• Acts as a Tier 2 escalation point for advanced customer issues • Assists with all support cases during periods of heavy volume • Leads support efforts for customers who have been determined to have Critical value • Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success • Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned • Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams • Acts as a subject matter expert in more than one area of the product • Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations • Proactively looks for ways to improve processes and innovate the support experience • Builds relationships and partnerships with other ScienceLogic teams • Mentors and trains new team members • Proactively shares information and expertise regarding recent fixes, and best practices • Provides on-call and shift coverage as required