• Own the post-onboarding education roadmap and programming calendar (continuing education, upskilling, refreshers, and targeted retraining). • Lead the strategic use of the weekly Clinical Education hour, guiding required learning, clinical content, and cohort-based interventions. • Build scalable programming that supports a distributed clinical workforce. • Partner with Quality & Safety teams to identify learning needs based on audits, quality trends, patient safety signals, and practice variation. • Translate data insights into targeted education plans and measurable adoption strategies. • Reinforce learning initiatives that support consistency and clinical excellence. • Establish a framework for identifying Subject Matter Experts (SMEs) to ensure high-quality clinical content. • Define standards for learning objectives, educational rigor, feedback loops, and program evaluation.

• Provide telephonic case-management in a Workers’ Compensation environment. Focus on medical appropriateness of care to injured worker with cost savings by coordination and utilization of all services, ensuring that as soon as medically feasible, return-to-work status is achieved, along with increase in productivity. • Facilitate communication between the employee, the employee representative, employer, employer representative, insurer, health care provider, the medical services organization and when authorized, any qualified rehabilitation consultant, to achieve the goals. • Clinically evaluate the recovery needs of an injured employee after the initial contact assessment. Incorporate into the initial plan information obtained from the employer and provider. • Identify barriers to recovery and formulates an action plan to overcome these barriers. • Provide ongoing assessment of health and medical records. • Monitor and audit health provider ensuring licensure and appropriate care. • Monitor vendor performance, ensuring quality service. • Develop case management care plan, tracks and modifies appropriately. • Appropriately document all data received from interviews, contacts and medical records in the computerized system. • Address the return-to-work capability with the injured worker and provider at each medical evaluation. Document appropriately in computerized system. Obtain a job description from the employer and presents to the provider if necessary. Verify disability against approved guidelines, questioning variances. • Manage the file adhering to treatment guidelines and utilization criteria as determined by the state-mandated guidelines, proprietary and nationally published protocols, as well as account requirements, assuring smooth delivery of services to injured workers or third party claimants. • Create, edit and/or revise correspondence. • Evaluate treatment plans and documents outcomes. Track protocol management for appropriate utilization and delivery of medical services. Outcomes will be evidenced by patient satisfaction, appropriate delivery and quality of care and timely recovery per evidenced based criteria and clinical guidelines. Return-to-work outcomes and length of disability outcomes are calculated and monitored according to criteria as published in the Official Disability Guidelines. • Manage the file pro-actively, utilizing all appropriate case management tools. • Develop alternative treatment plans when necessary. Demonstrate the ability to accommodate changes on the case-management process for delivery of a more refined and efficient system. • Identify the need for utilization review procedures to claims, such as triggers that might indicate a potential barrier to recovery. UR tools include physician advisor review, pre-certification, pre-authorization, concurrent review and retrospective review of bills and reports. Communicate the findings determined in utilizing these tools and document appropriately. • Anticipate health needs during case-management process and educate patient and family appropriately. Encourages the injured worker to participate in the recovery plan. • Review medical bills for appropriateness and forward bills to Bill Review/Cost Containment Organization for adjudication. • Maintain patient privacy by ensuring that all medical records, case specific information and provider specific information are kept in a confidential manner, in accordance with state and federal laws and regulations. • Serve as a patient advocate adhering to all legal, ethical and accreditation/regulatory standards. • May negotiate fees with providers or channel cases to other vendors as appropriate. • Maintains contracted State of Florida performance standards for case management. • May train claims staff on the identification of medical case management opportunities. • May provide leadership of lower graded staff in the department.

• Identify, recruit, and enable system integrators, consultancy, VARs, and MSSPs • Develop and execute GTM partner plans • Partner with Account Teams + Sales Engineering to communicate Bugcrowd’s value • Work with sales management and internal resources to define partner engagement and negotiate

• Lead a large group of planning professionals • Have a deep understanding of Material Master, BOM and Production Planning Process integration • Communicate consistently with team, flow down information, and provide performance feedback to develop team members for future roles or assignments • Manage and monitor all Material Master functions • Monitor performance metrics and intervene as required to ensure optimal performance. • Identify, drive and lead continuous improvement projects (e.g. CORE, Six Sigma).