• Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions. • Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice. • Build a strong understanding of your assigned brands products, procedures, and resolutions. • Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends.

• Engage with current and past employees through email, as well as live chat/intranet and phone channels to consistently and accurately resolve Human Resource (HR) inquiries of low to moderate complexity. • Serve as the first point of contact for employment-related questions. • Assist employees with navigating to Employee or Manager Self-Service functions to initiate HR transactions. • Effectively communicate and educate callers regarding HR policies and procedures, including but not limited to payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR Services. • Listen effectively and collect relevant information to involve other specialists or appropriate staff when the issue is beyond your scope of expertise. • Navigate multiple web-based systems (being tech savvy is a must). • Ensure confidentiality, employee data security, and accurate data entry in all matters. • Meet all client and Compass expectations around productivity and performance. • Meet all schedule adherence and channel availability requirements (i.e. report to work on time, and be where you are supposed to be!). • Demonstrate strong written/typing and verbal communication skills - both written and spoken English and Spanish proficiency is a requirement and will be assessed during the screening process. • Build a strong understanding of common questions, procedures, and resolutions. • Work collaboratively with team members to offer encouragement, provide answers, and present customer insights and trends. • Perform other duties as assigned by Compass or the client.

Lucidya is seeking a motivated and customer-focused Technical Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, providing technical assistance and support related to our AI-powered customer experience analytics platform. You will help troubleshoot issues, guide users through product features, and work closely with our engineering teams to ensure customer satisfaction and successful resolution of technical problems. The ideal candidate is passionate about technology, has strong problem-solving skills, and enjoys delivering outstanding customer service in a fast-paced environment. Key Responsibilities - Respond promptly to customer inquiries via phone, email, and chat with technical expertise and professionalism. - Troubleshoot and resolve technical issues related to Lucidya’s platform. - Guide customers through product features, usage best practices, and configuration settings to maximize value. - Document and escalate complex technical problems to development or engineering teams for deeper investigation. - Maintain detailed records of customer interactions, issues, and resolutions in CRM systems. - Collaborate with product, engineering, and QA teams to communicate customer feedback and advocate for product improvements. - Contribute to the development and maintenance of support documentation, FAQs, and knowledge bases. - Stay up-to-date with product updates, features, and industry trends to provide accurate and helpful guidance.

EMPLOYMENT TYPE: FULL TIME JOB TYPE: Customer Service Representative SALARY RANGE: $45,000 - $75,000 Benefits: Medical and Dental (Remote for California Residents Only) This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. Responsibilities of a Customer Service Representative: - Interact with customers daily to inform of client products and services - Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise. - Ensure and provide quality service to external customers. - Answer all customer inquiries in a timely and professional manner. - Process orders with high level accuracy. - Maintain a positive representation of the company and associated brands at all times Requirements of a Customer Service Representative: - Must have great attention to detail. - Must be a team player. - Previous customer service and sales experience is a plus. - Must have strong communication skills. - Must be personable and comfortable interacting with customers daily. - Desire to participate in professional development and take on new responsibilities - Self-motivated and comfortable working both independently and as part of a team - Customer service or customer relationship experience Benefits: - Health insurance reimbursement for all staff (upon qualification) - Life insurance at no cost - Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) - UNION BENEFITS – Our staff also belong to a union which includes benefits - Free college classes for all members - Student Debt Reduction Program - Scholarship access for members and their children - Union provides life insurance (in addition to our company) for all members - Roadside assistance for all members - Identity Theft Protection for all members