Your customers are exceptional -- now your customer service can be too.
Customer Service Associate
Location
United States
Posted
51 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Associate
Compass Experience Labs
• Engage with current and past employees through email, as well as live chat/intranet and phone channels to consistently and accurately resolve Human Resource (HR) inquiries of low to moderate complexity. • Serve as the first point of contact for employment-related questions. • Assist employees with navigating to Employee or Manager Self-Service functions to initiate HR transactions. • Effectively communicate and educate callers regarding HR policies and procedures, including but not limited to payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR Services. • Listen effectively and collect relevant information to involve other specialists or appropriate staff when the issue is beyond your scope of expertise. • Navigate multiple web-based systems (being tech savvy is a must). • Ensure confidentiality, employee data security, and accurate data entry in all matters. • Meet all client and Compass expectations around productivity and performance. • Meet all schedule adherence and channel availability requirements (i.e. report to work on time, and be where you are supposed to be!). • Demonstrate strong written/typing and verbal communication skills - both written and spoken English and Spanish proficiency is a requirement and will be assessed during the screening process. • Build a strong understanding of common questions, procedures, and resolutions. • Work collaboratively with team members to offer encouragement, provide answers, and present customer insights and trends. • Perform other duties as assigned by Compass or the client.
Job Requirements
- High school diploma required, 2-4 year college degree is preferred
- 1-3 years of contact center or administrative HR experience, with customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred.
- Experience navigating multiple web-based systems at once, with accurate data entry.
- Ability to learn and retain a wide range of information.
- Remain engaged and responsive to all internal communications - with both the client and Compass.
- Previous experience working remotely is preferred.
- Self-reliant with an information seeker mindset.
- Keen problem solver with the ability to think on your feet and use good judgment.
- Encouraged to express your opinion professionally.
- Work with humility.
- Be open to continuous coaching to allow you to perform at a high level.
- Cultivate team culture according to Compass values and promote a positive work environment.
Benefits
- Competitive hourly wage, 40 hours a week
- Career development opportunities if you’re interested in pursuing a leadership position
- Fun, fast growing company - come as you are!
- Paid time off available for contractors
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