Lucidya is seeking a motivated and customer-focused Technical Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, providing technical assistance and support related to our AI-powered customer experience analytics platform. You will help troubleshoot issues, guide users through product features, and work closely with our engineering teams to ensure customer satisfaction and successful resolution of technical problems. The ideal candidate is passionate about technology, has strong problem-solving skills, and enjoys delivering outstanding customer service in a fast-paced environment. Key Responsibilities - Respond promptly to customer inquiries via phone, email, and chat with technical expertise and professionalism. - Troubleshoot and resolve technical issues related to Lucidya’s platform. - Guide customers through product features, usage best practices, and configuration settings to maximize value. - Document and escalate complex technical problems to development or engineering teams for deeper investigation. - Maintain detailed records of customer interactions, issues, and resolutions in CRM systems. - Collaborate with product, engineering, and QA teams to communicate customer feedback and advocate for product improvements. - Contribute to the development and maintenance of support documentation, FAQs, and knowledge bases. - Stay up-to-date with product updates, features, and industry trends to provide accurate and helpful guidance.

EMPLOYMENT TYPE: FULL TIME JOB TYPE: Customer Service Representative SALARY RANGE: $45,000 - $75,000 Benefits: Medical and Dental (Remote for California Residents Only) This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. Responsibilities of a Customer Service Representative: - Interact with customers daily to inform of client products and services - Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise. - Ensure and provide quality service to external customers. - Answer all customer inquiries in a timely and professional manner. - Process orders with high level accuracy. - Maintain a positive representation of the company and associated brands at all times Requirements of a Customer Service Representative: - Must have great attention to detail. - Must be a team player. - Previous customer service and sales experience is a plus. - Must have strong communication skills. - Must be personable and comfortable interacting with customers daily. - Desire to participate in professional development and take on new responsibilities - Self-motivated and comfortable working both independently and as part of a team - Customer service or customer relationship experience Benefits: - Health insurance reimbursement for all staff (upon qualification) - Life insurance at no cost - Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) - UNION BENEFITS – Our staff also belong to a union which includes benefits - Free college classes for all members - Student Debt Reduction Program - Scholarship access for members and their children - Union provides life insurance (in addition to our company) for all members - Roadside assistance for all members - Identity Theft Protection for all members

We are looking for a full-time employee who will provide customer support to the organization. This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. (Remote for California Residents Only) Responsibilities of a Customer Service Representative: - Interact with customers daily to inform of client products and services - Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise. - Ensure and provide quality service to external customers. - Answer all customer inquiries in a timely and professional manner. - Process orders with high level accuracy. - Maintain a positive representation of the company and associated brands at all times Requirements of a Customer Service Representative: - Must have great attention to detail. - Must be a team player. - Previous customer service and sales experience is a plus. - Must have strong communication skills. - Must be personable and comfortable interacting with customers daily. - Desire to participate in professional development and take on new responsibilities - Self-motivated and comfortable working both independently and as part of a team - Customer service or customer relationship experience Benefits: - Health insurance reimbursement for all staff (upon qualification) - Life insurance at no cost - Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) - UNION BENEFITS – Our staff also belong to a union which includes benefits - Free college classes for all members - Student Debt Reduction Program - Scholarship access for members and their children - Union provides life insurance (in addition to our company) for all members - Roadside assistance for all members - Identity Theft Protection for all members

Exciting Career Opportunity with Relocation to Greece! Are you fluent in German and eager to advance your career in customer service? Mercier Consultancy MD is seeking a passionate and dedicated German Speaking Customer Representative to join our team with paid relocation to Greece. This opportunity offers you the chance to experience a vibrant lifestyle in Greece while contributing your skills in a dynamic and supportive work environment. Your Role: - Provide exceptional customer support to German-speaking clients, ensuring high-quality, professional assistance. - Use various communication channels such as phone, email, and chat to address client inquiries and resolve issues effectively. - Gain proficiency with our internal systems to ensure efficient service delivery. - Collaborate closely with team members to maintain seamless customer service operations.